West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my first time ordering from…

This is my first time ordering from West Kiss and I am very pleased with the hair, I do feel like the wait was a tat bit long but other than that I am very satisfied. The hair is soft, full and the color is amazing! The order also came with some free items that I absolutely love, I will definitely get more wigs from them!

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

If I can give no star I would this…

If I can give no star I would this company will send you what they want you to have asked for 250 density Full Lace wig paid almost $400 for a full lace wig looks like 130 density bald spots in the front hairline which was so thin even at the front top crown you can see the white seam of where the lace was sew together tried to get my money back through Affirm they agreed to what seller stated with lies that I asked for bleach knots on an HD lace HD lace is high definition lace if you bleach anymore the lace will become very riggie and tear , seller took upon herself to bleach knots a little more and I sent affirm all emails of our conversations and they still agreed with the seller I can't wait till the USA starts creating our own lace wigs due to China is getting over taken our hard earned money and the companies that you get buy now and pay later from us now agreeing with them just to keep there interest on our dollars when agreed to loans it's not fair never in a million years I will order from Westkiss Seller not trust worthy this is why they beg you to hurry and pay because they need money and they know they don't or can't meet your demands and know they gonna win over because if you even cut the lace or even style the wig just to see what you working with they still not going to accept the wig back , How can you know if the wig is damaged or not or even too thin and has bald spot in hidden areas if you don't try the wig on your head and they know they don't send the right size wig anyway we ask for size small they send big pots knowing we have to cut wig down to fit our heads China get over like the rats they cook . But people don't order from Westkiss Hair they lie about reviews and our women lying for them just to get $20 off $400 or $500 because we know in America that China doesn't offer anything free or more than $20 don't buy from these guys they will send you anything and lie and show a different wig they sent. But I let them have that $400 and had to spend $160 for track hair that matches the wig to hide the bald spots on A New wig I spent almost$400 for SMH " never will I look at there website if I see them come across my page I will block them liars" liars"👿

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Gave me a bad closure and bundles

Gave me a bad closure and bundles. Wont refund money. Closure balded in two weeks. Bundles shed a day after install. Had to take out after not even a full two weeks. Only offered a “discount “ not even free new hair

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

The wig is bad

The wig is bad. It's thin, the lace was cut, and it isn't versatile. It's so stiff, and they don't want to send the shipping label to return the product. It's short, and the reviews are fake! I will not be buying again.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

False Advertisement

False Advertisement. DON'T PURCHASE!! This was by far the worse wig I purchased online. The 1st thing I notice wad the lace from the HD Lace ripping along the edged and along with the curl pattern being totally different from what I seen online. It was no curl pattern at all. Talking about cheap and bad quality. Return process is terrible...I have never had to complain about a wig before purchased online. But this review. Will help the next customer. I should have checked reviews 1st. My 15 Year daughter told me about the site and I thought I would try out... Bad Idea

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery,Amazing Virgin Hair&Great customer service

Fast delivery, thin frontal lasers upto a year and true to length , and great customer service through WhatsApp. I speak to Andrea on WhatsApp so she can customise the order , and she is amazing! I've never had any problems. Shipping takes about six days to North London. I always buy bundles from them that are full; sometimes I buy four and I don’t even use all of them the hair is extremely thick and barely sheds if you take care of them. I've tried all the hair straight curly etc. (I can’t vouch for TikTok, Amazon, or AliExpress) but their official page is amazing. They always deliver thier customer service is amazing been shopping with them since 2021 don’t go anywhere else.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

It’s all about money with this…

It’s all about money with this company…… they are terrible ! They never have good discounts only 12 percent off nothing more !one time I asked their customer service why are they so expensive and barely give discounts she got an attitude and said our quality is the best….Then one time they had a flash sale and I purchased from them a 20 inch wig twice then I saw on their website they had a flash sale with the same wig but now they don’t have 20 inch anymore just 14 and 18 so I contacted their customer service again to ask why they don’t have 20 inch anymore the person seemed angry and said we don’t have and you have to pay money for what you want ! Then sent me a link for the same wig just very expensive!!!!! Westkiss hair is terrible ! I went on Wiggins hair website and that same wig is 120 dollars less than Westkiss.

September 30, 2024
Unprompted review
Rated 4 out of 5 stars

My hair are protected

There are no women in our world who don't wanna look attractive, I am not an exception actually.

I take of my hair since I was 10, because my mom always told me that men always take a glance on your hair when they firstly meet you and this is a real truth. That's why I got used to pay more attention to hair rather than to attire or maybe face.

It's difficult for me to take care of my hair because of the genetics, but anyway the stuff from this store always helps me to overpass all the difficulties, at least there is something that make my hair look beatiful and thus I am grateful to this company.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Smells awful

I purchased the Lace Size:4*7 Ready to Go; Hair Length:24 in May. I was only able to wear it for one week because of the smell. I washed that wig over 15 times and that god awful smell won’t go away. I wasted $253.00 on a wig that smells like trash (literally)!!

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Wig…

The first wig I purchased from WedtKiss was good. This second wig I received is horrible, and they kept sending excuses instead of sending me a return address. I bought a glueless wig and the front is thin, it kept shedding, the quality is bad, the hair burned as soon as heat hit the hair.

July 14, 2024
Unprompted review
Rated 1 out of 5 stars

Doesn’t fit my head size the lace…

Doesn’t fit my head size the lace doesn’t give as much as it shows on the pictures everything is so bad I didn’t expect this tbh so disappointed that I spent every penny on this item -278.20 USD

Skin Melt HD Lace Wigs Body Wave 13*6 Lace Front
Wigs Real Hair Transparent Wigs

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

West Kiss is just another wig company…

West Kiss is just another wig company that takes your money and sells them low level hair to pass off as good. What they advertise is NOT what you get. And trying to get customer service to help, resolve or even refund is a joke. BUY AT YOUR OWN RISK

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased 4 Brazilian body wave…

I purchased 4 Brazilian body wave virgin hair bundles costing me roughly $250. When I received the hair the smell was terrible. It took 3 washes to get the smell out. Went to my stylist to install and the hair was melting on her flat iron which was at 370 degrees! A good $500 total wasted. Do yourself a favor and DON’T buy from them. It’s hard enough finding an honest hair vendor. Skip this one.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a 28 inch 180 density wig and…

I ordered a 28 inch 180 density wig and changed my mind a day later and ordered a shorter wig with more density. Despite this my wig still came within 3 days of ordering no smell, pre plucked lace and some extra stuff as well. Amazing service would highly recommend

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely Satisfied

Communication was great, honestly 5/5. The hair was plucked to perfection didn’t need any extra work and bleached very nice. I ordered a chocolate brown body wave - 7x4 - 18” . Shipping was very quick as well. Very glad I found them and definitely will be ordering more, they’ve found a permanent customer over here. Thank you so much WESTKISS

April 22, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service !10/10

So my wig was to big , I was so upset I've been trying to find the best wig company for a show I have coming up but when I tell you they made up for it one the customer service was amazing they refunded some of my
Money and they respond quick and they on top of that they sent me a free wig ! The wig is Amazing they both are it was just to big I had to cut and sew it but besides that I would recommend y'all ! 10/10

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

So bad I'm leaving a review!

I spent a lot of time reading reviews here, and on other social media platforms to ensure I chose the best of the affordable hair vendors.

I purchased a 16 inch u part wig and 20 inch v part wig. You can't choose the cap size but I've never had any issues with a standard or medium sized cap. Both wigs, but especially the 20 inch v part wig cap was absolutely massive and I'm not going to wear it.

The v part wig was constructed terribly. The combs arrived falling off and the v part had no structure unlike the v part wig.

The hair itself was fine, but I was extremly disappointed with the poor fit! I've bought better wigs on Amazon!

Do not waste your money and buy wigs from here. But if you do expect to be disappointed!!!

I've never felt compelled to leave a review before but I want to warn others.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

The hair is AMAZING

The hair is AMAZING, if you wash it every week with silicon mix it will always look fresh! Best hair I’ve bought, and will definitely order more I’m so happy xx

April 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look