West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great hair and great customer service

I received the package in less than a week. So shipping was very fast. The customer service was exceptional. They give you updates regularly. The hair is simply amazing. The lace is truly HD and blends well with the skin. My hairdresser had very little to do since the hair was already pre-plucked ! Love West kiss

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Buy now!

The lace is perfect and the length is accurate. The hair is so soft and of great quality. Will continue buying again and again!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

I bought two u part wigs

I bought two u part wigs. Both was customized for me. The price is great and delivery is quick. They really took their time to work with me and give me exactly what I want. The hair is so soft and full. I received 20 inch kinky curly hair. Barely any shredding. I been using west kiss awhile now. It looks and feel like top quality hair. Customer Service is a 10 out of 10. I definitely recommend

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Good Service

The service was very good. I spoke with one of the representatives to see if they had a unit available that I wanted. The rep. responded quickly and she answered all my questions. I think she expressed shipped my order as well because I ordered my wig on Saturday and it came on Tuesday. The wig was nice too, it had no smell, it came curled, the lace was pre cut, & the knots looked good too. I ordered the glueless, 4x7, 250 density, 24in unit. This isn't my first time ordering from westkiss but I usually don't experience problems with them.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

It was such a honor to purchase my…

It was such a honor to purchase my customized unit ! The communication flowed so normal with them ! Westkiss did there thing with my wig I came completely done! I didn’t need to do anything but put it on. They sent me pictures of the wig before shipping it and let me tell you it was the same wig and the hair was beautiful when it got here

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

ready to go/ easy application

The hair comes ready to go. The hair is already plucked.The knots came bleached and the lace is tinted. I love that I didn’t have to style the wig. All I had to do was glue it all. The HD lace melted perfectly 10/10 will try again!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

This wig is FIRE!!

Omg what can I say!!! Hands down the BEST wig I have ever purchased. Its FLAWLESS!!! Super full, no shedding, the curls are beautiful and the lace is basically invisible!!! Im sooo happy with this purchase and Im definitely about to purchase another one TODAY! Thanks Westkiss❤️❤️🔥🔥🔥

April 3, 2024
Unprompted review
Rated 4 out of 5 stars

Westkiss never disappoints.

Westkiss never disappoints.. this is where I buy all my wigs… they are of good quality and they last long… the customer service is amazing… I highly recommend westkiss… you will not be disappointed!!!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is IMMACULATE

Customer service is IMMACULATE. They really cater to their clients. They made sure I had my last minute order here in time and even check on me throughout the whole process even after . My wig came pre-bleached, plucked, and even curled. Hair and lace quality is ALWAYS top tier . I am constantly being asked where I get my wigs from and the answer is always,” If you see a wig on me , it’s only from West Kiss !”

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 24 inch Bodywave 4x7 wig from…

I ordered 24 inch Bodywave 4x7 wig from them and was disappointed- highly disappointed when it arrived. The wig seemed to be a synthetic mix, not able to even hold the curl that came with the wigs. Soon as I ran my fingers through the cars, they were gone. The wig also had broken hairs all throughout the wig, all different lengths, which makes the wig look a fuzzy, porcupine mess. And last, they cut the front lace so far back, there was no room for me to add baby hairs if I wanted to. The back of the wig was also a weird fit, like almost too big, with a huge space in the back. The clips on the side just didn’t do anything for the security, only hindering the hair from looking realistic. Do not order from them. The CS is bogus also, telling me to wash and condition it to get rid of those broken pieces 🙄- Lord I’ll never be ordering from them again.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this hair

I absolutely love this hair. I purchased a 20inch, 250% density, 7x4 glueless wig. The hair was so full and soft. I absolutely loved it and I received so many compliments. Oh and the lace was definitely HD. DONT HESITATE ORDER THIS NOW‼️

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Love the hair!

I’m going to keep this short and simple service and quality 10/10! Hair comes quick order and receive it today! Just kidding but it’s very fast shipping

March 5, 2024
Unprompted review
Rated 2 out of 5 stars

Fake Reviews

I’ve always liked their hair but the way they fake reviews is misleading and unethical. They use real people’s pictures to advertise the hair and pretend as if those people are reviewing the product as an actual, paying customer. I’m not talking about them using other people’s photos is the initial advertisement of the hair, which is also very wrong, I mean in the REVIEWS.

Take a look at the pictures on the reviews for their u-part/v-part wigs. Those reviewers have lace front wigs on, not wigs with leave-out. What makes it extra calculating is that they’ll use normal, everyday women’s pictures that they found on social media. You would think those girls are actually wearing the hair they’re supposedly reviewing for because they’re just regular people, not sponsored celebs and influencers. Their pictures aren’t high quality, excellent lighting, perfectly curated…they’re just normal selfies. So, so unethical.

Go take a look for yourself. If you’re a black woman/teenage girl, who knows, maybe they’ve even used YOUR picture.

March 6, 2024
Unprompted review

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