West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The curly human hair wig from Westkiss…


The curly human hair wig from Westkiss exceeded my expectations. Crafted from high-quality human hair, it feels soft and natural. The curls are beautifully defined and bounce with life. The construction is sturdy, and the wig fits comfortably on my head. Styling versatility is impressive; I can easily change up my look without worrying about damage. The wig retains its shape well and is easy to maintain. The customer service from Westkiss was excellent, addressing all my queries promptly. Overall, I highly recommend the Westkiss curly human hair wig for its quality, comfort, and style.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was A-1 the hair…

The customer service was A-1 the hair was untouchable. 🔥🔥🔥🔥 I ordered a 24 inch 13x6 straight unit I love the texture the density the quality the length is giving giving. I was so hyped the minute I opened the package. I haven't worn it yet but real soon. I am in loveeee and a loyal customer from now on I am thrilled to purchase my next unit already 😁😊🥰🥰🥰 Much Love to Westkiss Hair💋

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Curly wig-excited

Firstly my order was fast. The quality of the hair is good, soft and the it's a full wig. It is what I expected. The wig is pre-cut. I seriously love my wig, thanks West Kiss hair

February 7, 2024
Unprompted review
Rated 2 out of 5 stars

I don't like the free gift that I…

I don't like the free gift that I received its really ugly and not my color this is my 2nd time not liking my gift first I didn't receive it now this I'm very disappointed

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

I am truly amaze by WestKiss customer…

I am truly amaze by WestKiss customer service. The continuous follow up to make sure your package arrive safely is absolutely top tier from the time it leaves their facility until it reaches your hands. Of course I am always happy with their units they are made very well and last a long time. I have tried given other companies a shot, but the units are never as advertised which is extremely frustrating. When you want that 250% density hair which you paid for that extra density , not some 150% density claiming its 250.This has happened to me way too many times. WestKiss has never disappointed. You get what you pay for with WestKiss. If you like that long hair don't care big hair look West Kiss Hair will take care of you.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

WestKiss has amazing customer service

WestKiss has amazing customer service! They confirm your order is sent to the correct address and communicate every step of the way. That was the first thing that set them apart from other hair companies!

The hair came in and the quality is amazing! I was even given an additional wig, lashes, hair cap, and crown as well!

So very happy, will be a returning customer!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Bomb.com

I ordered 4 bundles of body wave and got it installed as a traditional sew in with leave out. The hair didn’t have a smell and was pretty when it came out of packaging. I washed it and it went right back to the original body wave. The hair blends perfectly with my hair. The only downside is that it doesn’t hold a curl for that long. Other than that, it is perfect 10/10!!!

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Will never purchase from this company…

Will never purchase from this company again. I purchased the wrong length by mistake and needed to exchange the item. Mind you the exchange policy is within 7 days, I’ve spent half of those days going back and forth with them through email. The wig is definitely unused and lace uncut, I sent pictures of that . Then they tried to compensate by sending me $10 credit that’s nothing. I will be buying from Luvme they have better customer and products.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Gurllll I love my wig so much

Gurllll I love my wig so much, it’s soft and everything but the lace looks a little white doesn’t matter much tho bc makeup should lover it right up. Haven’t installed it yet but I can’t wait

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Trust in them!! You won’t be let down…

The communication with the vendor was spectacular! Quick replies and I stayed up to date with everything! Very nice and helpful!!! I got my products probably a little over a week after I purchased and I am absolutely in love! The quality is perfect, no weird smells, easy to maintain and my hair is just perfect!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

The best hair ever!!

This is the best hair ever!!! I’ve purchased two wigs from this company and they’ve bought been absolutely amazing. No shedding,no tangling and THICK hair.. definitely worth the price.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality Hair

Westkiss has fast shipping! I have never had a problem with my hair. No smell ,minimum shedding,super soft! Would recommend to anyone. The wigs also have two bands inside for a super snug fit (I have a very small head )

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Omg THEE softest curls

Omg , they kept contact with me until I received my hair! Ladies don’t walk , runnn and buy ! The best hair I have purchased in a while, will be buy again soon! Got my hair within days

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended wig vendor

I recently purchased a wig from this company and I couldn't be happier! The communication throughout the process was excellent. They kept me updated every step of the way, even when I had concerns about the delivery. They responded quickly and provided me with all the information I needed. The quality of the hair was definitely worth the price, and I received so many compliments on it. I also loved the extra gifts that came with it. Highly recommended!

December 8, 2023
Unprompted review

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