West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality hair

I’ve always been ordering from west kiss hair and their wigs never disappoint. The texture is always nice and soft. Their shipping is fast.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love this company.

Absolutely love this company.. Previously I would buy hair from hairvivi. However the quality of WEST KISS IS AMAZING! IT CAME ready to wear. Like ❤️ blown away I did nothing to it, no plucking no bleaching and it already had a removal band. 🙏🏽💪🏽 I am a life long customer!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best glueless wig EVER!!!

It was my first ever glueless wig because I’m more of a frontal girly but I loved everything about it. It was super easy to just put on and go out without doing too much. I didn’t have to pluck or bleach and I love that since I tend to over bleach sometimes but there has been no crazy shedding. Super affordable! There also isn’t any weird factory smell like other wigs I’ve bought. I just love everything and I’m going to keep buying hair for westkiss!!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!. They confirmed my order was correct. They let me know when it shipped and how long it would take. It arrived early. They even let me know when it arrived. Definitely the best customer service experience I've had with a hair company. The hair is soft and bouncy so far. I've only had it in a couple days but so far so good .
November 25, 2023
The hair is still nice it straightens well and it's pretty in it's wavy state.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

I loved the kinky curly hair I ordered

I loved the kinky curly hair I ordered! The texture of the hair is amaizing. I loved that the hair comes pre bleached and pre plucked so I didnt have to do much of anything just wear it and go. I also loved that the seller communicated with me and checked to see if I recieved the hair. I will deffinetley be ordering again, this is the best expirience Ive had with an online store!

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

What my made my first time shopping…

What my made my first time shopping experience great, was how much the business helped and stayed in contact with me before and after the transaction was complete, offering coupons to for a next time purchase. And And how the box came with gifts to complete the wig process, I was stunned and thankful for all I received it helped save me money. I recommend anyone who is new to wearing wearing to shop here! They offer Afterpay, a option I used to purchase my glueless wig, that’s a huge plus because I didn’t have the full amount to buy the wig up front and I really wanted the item bad. I give this company 5 stars buy from here it going to be worth it.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Westkiss has the best customer service

Westkiss has the best customer service! The hair was full and lustrous. The best quality hair and lace I’ve ever had. The hair doesn’t tangle much but it does shed some, not an excessive amount but prepare to see some strands. Overall, it’s totally worth the money and with proper maintenance it can last a long time.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

I’m so in love!

This company has been so awesome to work with! The communication is 10 out of 10, along with the quality of the hair. I am so excited to purchase more from this company and to continue to work with them for all of my hair extension needs.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you!

Beautiful Hair and it arrived way earlier than I expected! I was nervous that I wouldn’t get it on time for an event and was pleasantly surprised!!! The seller was very responsive and really nice throughout the entire process! I am so happy that I ordered this wig it is absolutely gorgeous!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Love this wig

Absolutely love this wig! I’ve been looking to find this specific color for a while and finally the perfect color. Also, the wig smells AMAZING. Will be purchasing again from this company in the future.

August 29, 2023
Unprompted review

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