West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good before, amazing now

The shipping and communication is quick! I’ve been buying here from a while and can say the response time has gotten so much better. The hair I bought was a 613 unit, which is soft to the touch and bouncy! The lace is thin and the construction is beautiful. Can’t wait to buy another wig.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

I love this wigggggggg!!!

I love this wigggggggg!!!! It’s definitely soft and preplucked as described!! All I have to do is bleach the knot and slap it on. Literally. It comes with an elastic band in the back and some free gifts! It’s worth the money sis!!

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend this website at…

I wouldn't recommend this website at all I spent almost $400 on a wig that was nothing like the picture.. it definitely wasn't a full HD lace wig.. the wig smelt so bad I washed it the smell wouldn't come out and it would shed everywhere it was horrible the curls didn't last more then one day and also the part was horrible plus the combs where uneven and put in weird portions that made my wig look crooked.. and the worst part of all when I tried to curl it .. it would burn like it wasn't human hair. I will never buy from them again.

May 31, 2023
Rated 5 out of 5 stars

I’ve had this wig for YEARS (yes

I’ve had this wig for YEARS (yes, YEARS!!) and I wear it very often. It has minimal shedding and for the amount of times I wear it (I made it glueless) it looks brand new. My friends and family always comment on how good it still looks and I’m about to buy a new one. Incredible quality hair, shiny, full (200 density) and best of all long lasting. Love love love west kiss
Ps: I remember that I was also traveling and bought it quite late, I sent them an email and they shipped it within maybe 4 or less days AND emailed me to ask if I had received it, just chefs kiss

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer…Happy Company

WestKiss provides amazing customer service. If I ever have an issue, I can email them and a response will happen as soon as possible. They are very customer-driven and communicate very well. I will continue to shop with WestKiss!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

I am actually super happy with my…

I am actually super happy with my purchase from Wetkiss Hair! The customer service was amazing. They were super responsive on Instagram and then they sent me an email to confirm my shipping address not to mention sent me an email asking if I received the hair. I have never experienced that before. I ordered a gloomless 28 inch wig and it is amazing. I cannot wait to install it!!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

A MUST BUY... A MUST TRY

The hair is always soft, shiny, and bouncy! I LOVE this hair company and been buying hair since the first advertisement and nothing's changed. The customer service and communication from this company is emaculate! I have two customized wigs on the way and I'm so excited! DO NOT over think your decision. I pray that you are not disappointed as I have never been with WESTKISS 🥰. You WILL be flawless sis, I can guarantee that!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. The hair is soft and better than anticipated. Also, friendly and efficient customer service. Will definitely patronise westkiss hair again.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Always AWESOME!!

Always AWESOME!!! This is my second purchase and it was love at first sight. My unit is still going STRONG however I wanted to change things up since I’m starting a new job. New job….new Me. The service is Magnificently speedy!!! My time is never wasted searching…..brilliant.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

I’m always scared when ordering hair…

I’m always scared when ordering hair online but I watched a ton of videos on YouTube and decided to order from WestKiss! I’m so happy I did because this hair is fabulous! The wig is for my wedding I got a body wave 20” HD lace 13x6 and it’s amazing!! Exactly as described, I even got some freebies! I will definitely be ordering again!

May 10, 2023
Unprompted review

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