West kiss Hair Reviews 1,057

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the natural look and feel of the hair, minimal shedding, and accurate representation of items as advertised. Many people highlight the excellent customer service, appreciating the clear communication, timely updates, and helpfulness of the staff throughout the ordering and customization process. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers experienced issues with delivery times, reporting significant delays and difficulties in tracking their packages. A few other people also felt that the product quality was not always consistent, citing problems like a strong chemical smell, excessive shedding, or discrepancies in curl patterns and layering. There were also isolated instances of incorrect orders being received and difficulties in resolving these issues with customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising its fullness, softness, and natural... See more

Quality

Users describe positive interactions with quality. Many customers praise the hair as beautiful, soft, full,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of purchase,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 5 out of 5 stars

I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have bee... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

loveee my hair

my hair came in the time they said it would. my lace looks great and the knots are so small. their HD lace is always bomb

May 7, 2023
Unprompted review
Rated 4 out of 5 stars

I Love my hair.

I love my hair. Soft bouncy . No synthetic animal blend added. No smell. West kiss hair has improved a lot. Great customer service. Keep up the good work.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

I am so happy

I am so happy. The customer service is great. They asked me if my address was correct, my experience, and how was I doing. I ordered a 24 inch blonde wig, and on my head it definitely was longer. The wig has no shedding and doesn’t tangle. Make sure you look at the customer reviews to see accurate color but the picture of the listing is pretty accurate. Will definitely be purchasing again.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best hair quality ever

Firstly, westkiss has the best hair I ever bought! I have 5 wigs from them and I am still in love with my hat even I got some of them like 2 years ago, no shading hair, real length…so happy I would recommend 💯 I just got another wig here

April 7, 2023
Unprompted review
Rated 4 out of 5 stars

I LOVE this wig

I LOVE this wig! I’ve had it for over 4 months and have washed, blow dried, straightened and curled it multiple times throughout the time I’ve had it and it is still beautiful. I literally wear it almost everyday like it’s my real hair and so that’s saying something. Just buy it seriously <3

August 7, 2022
Unprompted review
Rated 3 out of 5 stars

Website malfunction.

I was trying to check out and use my Klarna to pay but the website kept freezing and giving me an unable to process message. It was very frustrating. I gave up.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

West Kiss

First off I want to say the customer service was excellent! They communicated with me everyday about my shipment. They even accommodated to me so I can get my order on time before my birthday. Hair was very soft straight out the box ! 180% density but feels like 200 I love it.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

This hair company is awesome

Their customer service is excellent. My hair came super fast. The hair is nice and soft no shedding and true to length. The plucking and the lace is amazing. I love it. I’ve never ordered hair online and be this satisfied. I’m forever a loyal customer.

March 7, 2023
Unprompted review

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