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West Louis Reviews 

1,004
•
TrustScore 3 out of 5

2.9

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Many consumers genuinely appreciate the quality of the apparel, mentioning that the items feel luxurious, fit nicely, and match their expectations well. Shoppers frequently point out that packages arrive in a timely manner, bringing great satisfaction with the overall delivery process and initial purchase ease. However, some people mentioned significant difficulties getting responses to emails regarding missing orders, delivery updates, or tracking information when problems arise. A few other people also felt that sizing can be quite inconsistent, with garments frequently running too small or looking entirely different from the online photographs.

What people talk about most

Product

Users describe ambiguous interactions with product, as some consumers praise the great apparel, nice... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the apparel as very good,... See more

Order

Reviewers mention negative feedback about order issues, noting that items never arrived, tracking was... See more

Response time

Reviewers highlight negative aspects of response time, expressing deep frustration as consumers report... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company delivered as promised but there was no tracking information. The bigger issue was the quality and finish of the jacket. Material was ok, but it has zippers that were very jagged and unexpe... See more

Rated 3 out of 5 stars

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actuall... See more

Rated 3 out of 5 stars

I like the clothes you sell but when I placed my order, the jeans looked totally different when I received them but the shorts were great

Rated 2 out of 5 stars

I'm hoping this review will spur some action. I ordered a jacket in early September, received it in a reasonable amount of time, but it was too small for my husband. I immediately submitted a reques... See more

Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Fashion Designer

Written by the company

West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.

Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,004)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Returns are terrible. China address and will get stuck in customs

The two trousers I bought are too small so I needed to return. They gave me instructions to return to their China return address and that I had to pay for the shipping. So I did sent the items, paid almost $50 in shipping, as long as I get full refund, wouldn't mind. But then the package got stuck in China customs, I told them about it but I didn't get any response from them. I escalated the problem with PayPal and now they're asking me that I should return to a Portugal address. What the? I don't have the items anymore! I already sent to their China address! Terrible experience. Don't ever buy from them and hoping you can return items or get an exchange that easy.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

I was not disappointed.

I ordered a couple of blue jeans from West Louis, it took just a wee bit longer to receive them than I had hoped for but I did receive them. It may have taken a 2 or 3 weeks. Got the jeans tried them on and they fit perfectly. So no. I was not disappointed.

March 6, 2024
Rated 5 out of 5 stars

Quick, friendly, and easy

I made a mistake when placing my original order. I reached out to customer support and got a prompt response that the change would be made to correct my mistake right away. I was pleasantly surprised how quickly, friendly, and easy this was fixed. Thank you

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Sunglasses came wrapped up tight in a bag and inside a bubble mailer. They were as described. Shipped and delivered when stated. I am happy with the quality.

April 19, 2024
Unprompted review

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