West Louis Reviews 

Shirt isn't like the picture. I tried to send back for a refund but no responses etc. Horrible.

I have bought several jacket from you guys and its always been great products! I absolutely love them! Will def be buying some other things soon.

I like the clothes but when I tried to cancel or change an order due to putting in a wrong size, I got no response from 'Support team 'and consequently gave the Polo shirt away. Also I got a jersey with no labels on it re make, size and instructions 🤔
I feel unconfident purchasing further items

Sent a jacket that looked nothing like advertised, wouldn't return my emails

I received the West Louis™ Top Grade Winter Designer Warm Windbreaker Coat a month ago and upon opening it was so disappointing and I donated it instantly, as the return to sender time has expired (because it took so long to arrive).
During the purchase, I emailed West Louis customer service team but never received any acknowledgement or reply.
The West Louis website says "Perfect Fit Guarantee - You only need to provide us with your height, weight and collar size and we will do the measurements to give you the coat that fits you the most."
This function was non-existent on the website, so I chose the size I usually wear. And, the jacket's size is way too small.
In conclusion, I do not recommend buying from West Louis, because of its unprofessional service, full of gimmicks and the jacket size is on the small size standard.

I ordered some boots that were advertised as genuine leather but when I got them they looked like they might be fake leather. I tried contacting them numerous times but got no response. Best case scenario they have lousy customer service and communication. Worse case scenario, they are simply a dishonest company.

Not as advertised

The product was poorly made and the fit between the same sizes in jeans were vastly different. The kicker is the product is mailed from Gardena Calif, however for returns you have to send it registered mail to Hong Kong making it cost prohibitive to make a return!. I spent $100 on two pair of jeans, but it would cost me close to $50 to return them and who's to say I'd get the refund and not be out $150. Ridiculous return/exchange policy and poor customer service.

Terrible Quality and Communication

Bought a pair of dress shoes. Falsely advertised as leather. They are poor quality and frankly unwearable because they make too much squeaky noise and my feet do not breathe in them - poor synthetic artificial leather! Have been trying to return for days now by emailing - the only “contact us” option. No success. Completely ignored. No phone number to reach them. They pretty much sell really bad product and do not provide any service afterwards. Do not buy from them!!!

Nice Sports Jacket at an amazing price. Delivery was on time and I would buy from West Louis again for sure.

Cheap, junk clothing, terrible customer service
I ordered a coat snd a pair of shoes.
About 10 days later, I received the coat. The coat is really cheap looking, so I guess you get what you paid for.
The shoes never arrived so I contacted the customer service 6x but never received a response. I disputed the charge on my credit card and I got a fast credit from the bank.
Don't waste your time or money on this cheap crap drop shipped from China.

This is the worst website the jeans are fake and when you wanna do the return policy I have to send it to china from Canada and it cost 86$ for shipping biggest mistake buying it from this website🤮

Absolutely horrible experience these people don't know what they're doing they sent me the wrong pattern of shorts and the quality was subpar if anything this company should be put out of business they're returned policy is ludicrous you're expected to ship the item back to Portugal for some monstrous shipping fee for a pair of shorts! Do not buy from these people they are ripping people off including me . not recommending these people to anyone.

Worst experience ever bad product, never never again buying from this place

We never received the brief case we ordered!