The company delivered as promised but there was no tracking information. The bigger issue was the quality and finish of the jacket. Material was ok, but it has zippers that were very jagged and unexpe... See more
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Company details
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West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.
Contact info
Avenida Professor Egas Moniz 107, 2135-232, Samora Correia, Portugal
- info@westlouis.com
- westlouis.com
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Total scam
Total scam. I ordered a leather briefcase. They sent me one stamped with a random logo of some other brand. The handle of the bag broke within 10 days. I emailed them multiple times for a refund and they never replied.
I reached out multiple times about…
I reached out multiple times about receiving the wrong size pants and received no response
WARNING
WARNING. This online store is a scam. They will not exchange, they will not take returns and worst of all, if they are out of an item that you ordered, they will just send you the closest thing to it. THIS STORE IS A SCAM…..
False advertisement and complicated return
The jeans were nothing like how they were advertised online. When I tried to get a refund and reached out nobody sent me a postage stamp to mail them back. I’m very unhappy with your service.
This whole brand is a scam.
I purchased a fur coat on their website for almost $200, and only ran into problems from there.
First of all, packaged arrived much later then originally promised, once the package arrived I realized that the quality was actual garbage, The material was very low quality and the fur on the hood was just a 1-in strip attached with snaps and looked terrible.
When I wanted to return the coat, they said I can only return it to China and I will have to pay for the return, which costs a lot more than the code itself.
Buyer beware
Buyer beware, jacket sizes do not align with US sizes. XL is a medium. I went to website to cancel prior to shipping because of time of delivery didn't match my needs. They never responded to my request and shipped anyway. 30 days later I received it 2 sizes too small. Requested to returnand shipping costs same price as the jacket. Do not buy from this company!!!!!!
Committed to give me a credit on my…
Committed to give me a credit on my purchase and never delivered
Delivery
Apart from some delivery issues coats look good and are pretty decent quality
Love the jeans I will be ordering more
Love the jeans I will be ordering more. Delivery was ok. Quality good my man love them
I needed to return the jacket because…
I needed to return the jacket because it was way too small but customer service never responded to my numerous texts. This company's customer service is none existent. I will never buy anything from this company again.
I ordered one for my son years ago
I ordered one for my son years ago, and he grew out of it, so we got another one.
Quick delivery and good products
What made my experience great was I…
What made my experience great was I received a product that was great it looks exactly like it should have when I bought it, but after wearing it just once I noticed that the zipper part from the upper shirt of the tracksuit was rubbing up against the fly part of the bottom and causing the fabric to where roughly and in time would have caused a hole or a rip of some sort. I contacted the company and notified them and they were nice enough to send me a new set which hasn’t arrived yet, but I look forward to its arrival thank you for your help with this problem. I appreciate your time and consideration and look forward to purchasing from you again in the future. Thank you for your consideration and help Jeremy Pickering.
The jacket I purchased is comfortable, warm and fits just fine. I got what I wanted...
Ordering was easy, shopping was fun..
If i could it 0 stars i would
If i could it 0 stars i would, i received a puffer vest that was ripped and i tried to get in touch with them. Oh boy, is it difficult to try to get some customer service with them.
So please, for god's sakes, stay away from this company.
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