West Shore Home Reviews 

Let it be clear that I’m not giving a 5 star rating to West Shore Home, since my experience with them as a company has been dismal, but the review is of their Lead Technician Chase Miller, who came to my home today to attempt to change the frame of the door, because the one installed by WS was the wrong colour, & it clashed tremendously with the decor of my home around the new front door that WSH installed.
As it has been the case in the past, the new frame brought to be installed was the wrong measurements & it did not fit around the door. Chase was thorough, checking with me all the inconsistencies of this door installation, & fixed what was fixable. Since I only received one of the two keys that I was supposed to get upon installation of the new door, he took it upon himself to remedy the company’s oversight & went to make the copy for me & brought it back. He was thorough in going over the list of issues I had with this $18K door, & remedied what could be remedied. It was a very thorough & professional visit by Chase, & I hope that once WSH gets the correct frame to be installed, Chase is assigned the job to replace it. One thing that WSH does right, is employing technicians of Chase’s caliber to perform the installations & corrections of their product.

This time there is a leak from the shower causing wet wall and carpet. I haven’t had a lot of good luck with this company.

West Shore Home was invited into our home for a walk-in shower installation. When we met with their representative for the initial estimate, we explicitly informed him that we were still in the process of gathering bids from other contractors. To encourage us to sign the contract immediately, the salesman specifically assured us that, as senior citizens, we were entitled to a five-day cancellation window. We relied on this verbal promise when we signed the agreement. We submitted our cancellation on the fifth day, only to be informed that the written contract stipulates a three-day window and that we are now being held liable for 35% of the contract value. We find this demand for payment unacceptable given that we were explicitly misled by their representative regarding our right to cancel. We have requested that they honor the five-day cancellation period promised by the salesman and waive the associated fees, which they denied. Our education is still costing us; it's just not in a classroom.

Mike and Dylan were professional and arrived on time. They did a wonderful job on our shower. It looks amazing

Kolby and Roy from the Columbia sc Branch..They did an awesome job on our bathroom floor we are very pleased with the job..

Brandon Williams, Jordan Harris, Bladen Matthews, and Josiah Huntley were fantastic.

Brandon Williams, Jordan Harris, and Randal Goodwalt are great boys. They did a wonderful job.

Brandon Williams, Jordan Harris, Josiah Huntley, Douglas Lankford, Bladen Matthews excellent across the board.

Kadin, Randal, Jacob, Brandon, Christian did a great job

Mike, Gabe and Blake did a fantastic install and had great customer service. They were extremely professional

Kadin, Brandon, Jacob. Did an amazing job! Very professional.

Randal Goodwalt Bladen Matthew Douglas Lankford great service, very polite and very knowledgeable

Kadin, Jacob did an an amazing job ! Very professional and courteous. Love my doors !
After cleaning the windows, I did notice some things of concern, and my husband noted the back door is not sliding correctly.

Mark and crew installed new windows today and they did an amazing job! They were very professional and so knowledgeable about a very complex installation. The difference this made in the appearance of my home, inside and out, is astounding. Thank you Westshore for such a good group of guys.

Kolby and Jason my experience was awesome friendly and very helpful and caring about there work I am very happy with the finished job

My experience from the getgo was excellent and I will certainly contact them when I need another door. I live my new front door! The gentleman who presented the project was personable and clear about pricing. I never felt pressured in any way to purchase my door. Scheduling was easy, and Curt and John were prompt, professional and efficient. They were both very nice men and easy to talk with. They definitely knew what they were doing. They job was done ahead of time and it is just what I wanted. I would definitely suggest using the company to my friends. Allison Carlson

Avoid. I have experienced terrible business practices.

I should have known that this was not going to go as planned. They got my information thru a Facebook advertisement for a senior's bath remodel, but they had no such promotion.
If quality is main focus, your best choice would be Kohler installation or premier bath pros. If you need special word done as part of your project, definitely use premier bath pros.
The project took 3 plus days and only followed the plan for 2 days. I
will have to make corrections and finish what was left undone listed in the fine print.
You are not guaranteed that you will get a 5 star sales rep. or work crew. Even is the same area, you need to do your research.
After the install, sales rep is non existent. Can't get an answer if you have a problem.

The price quoted is inflated to make any discounts giver are bigger then they really are.

Awesome did a great job and they were well dressed very clean. Doing a good job.