I had a kitchen floor installed as part of a major renovation of my home. Kobe and Israel arrived at 8:10AM and worked continuously until the job was completed. Both of these gentlemen were very p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to contact. Easy to schedule. GREAT team of installation people!! Marquis was an exceptional "lead," and he and Chris were here for day two of our bathroom renovations. Everyone who worked on p... See more
Company replied
Had an instillation of their shower 3 years ago. The tub pan cracker. West Shore didn't run me through bureaucratic company tape, they replaced the entire until and made sure my family came first ov... See more
Company replied
Tony and Johnny certainly performed a miracle today. My house is 111 years old and you can imagine that replacing the front door would be difficult since there is nothing level nor plumb. They did... See more
Company replied
Company details
Written by the company
West Shore Home - America's most trusted home remodeler - specializes in bathroom remodeling, bath and shower replacement, home window replacement, entry door replacement (including front doors and patio doors), and home flooring installation, all completed in as little as one day. We make home remodeling easy with our scan-to-plan accuracy technology and highly trained employee installers. Established in June of 2006 as West Shore Window and Door, West Shore Home offers everything from bathtub and shower installations to tub to shower conversions, window and front entryway installations, and more. A premiere name in home remodeling, West Shore Home strives to provide both quality and convenience for homeowners.
Contact info
3 Crossgate Dr, 17050-2459, Mechanicsburg, United States
- 1-800-West-Shore
- westshorehome.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from West Shore Home
Thanks for letting us know and thank you for choosing West Shore Home!
Brandon Williams
Brandon Williams, Randal Goodwalt, Jordan Harris and Josiah Huntley were great and knowledgeable about the installation.
April 17, 2026
Unprompted review
Reply from West Shore Home
Glad you had a great experience with us, Phil! If you ever need anything else, please let us know.
Collin and Devin
Collin and Devin
Did a great job and very friendly and it looks great
April 16, 2026
Unprompted review
Reply from West Shore Home
Awesome! Thank you for sharing, Sandra.
A great experience from beginning to…
A great experience from beginning to end. Would definitely recommend.
April 16, 2026
Unprompted review
Reply from West Shore Home
So great to hear, Nancy. Thank you for choosing us!
Reply from West Shore Home
Your feedback made our day! We’re glad you’re happy with our work.
I am soooo in love with my new shower
I am soooo in love with my new shower! The guys did an excellent job. Brandon, JP, and Tyler were professional, kind, and very knowledgeable. I truly appreciated their mannerisms and the way they carried themselves throughout the entire process.
These three were absolutely phenomenal! Thank you to West Shore Home for such a beautiful result—and for having such a wonderful staff so well.
April 15, 2026
Unprompted review
Reply from West Shore Home
This is so great to hear, thank you for sharing! We love that you're enjoying your new shower and that the team made such a strong impression along the way. It means a lot to know the experience matched the final result. Enjoy every minute of your new space!
Brandon Williams
Brandon Williams, Brandon Marrero, Josiah Huntley, Randal Goodwalt, Jacob Johnson, and Jordan Harris the service is very well done. Everybody was professional everything was cleaned and put up right the first time no redos thank you.
April 14, 2026
Unprompted review
Reply from West Shore Home
We really appreciate you taking the time to share this! It’s great to hear the project was handled smoothly and with attention to detail from start to finish. Thank you for trusting us with your home, Diane!
From start to finish an excellent experience
From start to finish an excellent experience. The sales person who visited with us, Cory Chaney, was professional, knowledgeable, and enthusiastic. We had our old tired sliding patio door replaced. The crew that came to install the new door was terrific, Alyssa, Case, Rick, Tim, Yoel, and Robert. The new door is wonderful, and we just love it. They left no mess behind. We live in a humble home, but they certainly gave us first class treatment. It wasn't cheap, but it was worth every penny.
April 10, 2026
Unprompted review
Reply from West Shore Home
Thank you for taking the time to share this, Karen! There's nothing better than hearing that a project felt worth it from start to finish. A clean install, a door you love, and a team that made you feel valued along the way, that's the experience we want every customer to have. We're so glad it landed that way for you!
My new bathtub looks great I would…
My new bathtub looks great I would definitely recommend west shore
April 14, 2026
Unprompted review
Reply from West Shore Home
Thanks, Mary! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!
Great Experience and Install
Sales process was easy and the install team was great! They came prepared and took their time to ensure everything looked amazing.
April 14, 2026
Unprompted review
Reply from West Shore Home
Thank you! Coming prepared and taking the time to do things right is exactly the standard we hold our teams to, and we're so glad it showed. Hope you're enjoying the new addition to your home!
Kadin and Bladen did amazing
April 14, 2026
Unprompted review
Reply from West Shore Home
So great to hear, thank you for choosing us!
Brandon Williams
Brandon Williams, Bladen Matthews and Jordan Harris great customer service job well done took care and cleaning after product was installed. Very pleased with job.
April 13, 2026
Unprompted review
Reply from West Shore Home
Thank you for sharing your experience! We're so glad to hear everything was handled with care and that you’re pleased with the final result. We truly appreciate your feedback, Sharon!
Randall Goodwalt
Randall Goodwalt, Jacob Johnson, Brandon Morrero
All 3 gentlemen were professional and efficient. They worked quickly and provided excellent customer service. Would highly recommend this crew!
April 13, 2026
Unprompted review
Reply from West Shore Home
This is great to hear, thanks, Sara! We're so glad the team delivered such a smooth, efficient experience and made a strong impression along the way. We truly appreciate your recommendation!
We had our ceramic tile shower updated…
We had our ceramic tile shower updated to an easy clean acrylic shower. The installers were on time, respectful and professional . They completed the work in two days as promised and the result was a beautiful new floor to ceiling shower with 3 shelves, 2 grab bars, adjustable shower rod, new plumbing and fixtures. West Shore provided care and cleaning instructions to extend the life of the materials. We are very pleased with the results.
April 3, 2026
Unprompted review
Reply from West Shore Home
Floor to ceiling beauty and everything you need for years of easy care, that sounds like a perfect upgrade! Thank you so much for sharing your experience. We're so glad the whole process delivered exactly what was promised. Enjoy your gorgeous new shower, Paula!
I can’t say enough about how great the
I can’t say enough about how great the men who did the demolition and installation of our walk in shower, toilet and flooring. Chad and John went out of their way to make sure that every single detail was done to perfection. Chad and John showed up on time and worked late to ensure that everything was done on time and cleaned up. These two guys were non stop and very hard workers. They were also extremely nice and friendly. Thank you West Shore Home for sending Chad and John out to take care of our bathroom needs.
April 9, 2026
Unprompted review
Reply from West Shore Home
What a team effort from start to finish! Thank you so much for sharing this, Dan. A full bathroom transformation done with that level of dedication and heart is exactly what we aim to deliver every single time. Enjoy your beautiful new space, you deserve every bit of it!
Brandon Williams
Brandon Williams, Brandon Marrero, Randal Goodwalt, Douglas Lankford, Jordan Harris, Jacob Johnson, Josiah Huntley
April 9, 2026
Unprompted review
Reply from West Shore Home
Thank you very much for the Five Stars, Dawn! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!
Randal Goodwalt Jacob Johnson arrived…
Randal Goodwalt Jacob Johnson arrived and did a nice job. Before during and after the visit.
April 9, 2026
Unprompted review
Reply from West Shore Home
Before, during, and after, that is the complete West Shore Home experience right there! Thank you so much for the kind words and we are so glad everything went smoothly. We truly appreciate you sharing this!
Reply from West Shore Home
Thank you, Carolyn! We're so glad everything went well and thank you for trusting West Shore Home.
Are they scamsters?
It appears to be a scam company to me. I got a flyer in the mail, put in a request on their site. A salesman shows up, takes tons of pictures in the home, spends 3 hours, makes it appear as if he is explaining how the new improved place will look, and then ghosts. I call them and they say that they can do this all over again, but there's no track of what happened in the past, nor can they give me a quote. The Salesman said that he was also a RE agent. No idea what they are doing to do with my pictures and data.
Beware of this potential scamsters.
March 25, 2026
Unprompted review
Reply from West Shore Home
Hi, Percy. We’re very sorry to hear about your experience and would like to clarify that we are a legitimate company committed to transparency and customer satisfaction. What you’ve described is certainly not the experience we aim to provide.
We would appreciate the opportunity to look into this further and verify your appointment. Please email us at customercare@westshorehome.com with your name, address, and phone number, and our team will be happy to review your information and provide any details you may need.
We take concerns about personal information seriously and look forward to resolving this for you.
Reply from West Shore Home
Great to hear, Christine! Thanks for letting us know & thanks for choosing us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.