WeTravel Reviews 487

We initially booked a family trip in February 2025 through We Travel/WanderwithFaithh, with Faith Toure' as our travel agent. Our deposits were processed between February 7th and February 10th, 2025, and the final payment was made on June 20th. Despite reaching out to Faith multiple times for travel information, we only received sporadic responses. As our travel date approaches, we have started contacting her daily via calls, emails, and texts, but we still have not received any replies.

On June 20th, after numerous attempts to reach someone, we finally connected via email with a young man named David from We Travel. He informed us that We Travel could not initiate a refund or connect us with another travel agent, as they primarily serve as the booking and payment platform for trip organizers. On June 25th, he recommended that we seek restitution through our financial institution.

This response was baffling, especially since We Travel was the entity that processed our payments. At this point, we feel like we were scammed out of a total of $12,150 and that wire fraud is a possibility. No legitimate documentation has been provided by Faith Toure’ or We Travel.

Esp. if you're coming from outside the US, UK, and Western Europe and have no choice but to use card payments for your tour. DO NOT USE.

I am writing to express my sincere gratitude for Nader Abdelrehim his outstanding support and dedication. His initiative in introducing Egypt Day Tours to other partners in Africa has opened new avenues for collaboration and growth, and we are truly appreciate his efforts.

This initiative and willing to go beyond the scope of services / initial expected cooperation has really given me a strong belief that WeTravel is really about doing meaningful actions other partners and collaborators. It did inspire me to get more involved with the programs / webinars that you guys make.  It's reassuring to know that we are aligned with individuals and organizations that prioritize mutual success and collaboration.

Once again, thank you Nader for your invaluable support. We look forward to continuing our successful partnership and exploring new horizons together.

Warm regards,

M Attar

I am very disappointed with WE Travel. For over two months, I’ve been waiting for the correct booking links to be added to my website – something that should be simple, but has not been properly handled.

Even more frustrating is the fact that I’ve been trying to access the funds that were already transferred to WE Travel, and for over a week now, I haven’t been able to receive them. Due to technical issues, I can’t even enter my bank details, and there seems to be no effective support to resolve this.

Their communication has been unprofessional, and what they promise at the beginning simply doesn’t match reality. They show little understanding of how websites work and seem unwilling to manage issues responsibly. If you point something out, they often shift the blame back to you.

Multiple contacts and attempts to find a solution have, unfortunately, not helped. I’m more than disappointed – I’m now truly concerned about everything that has happened over the past two and a half months. This platform has not delivered what was promised and has caused unnecessary stress.

Such a wonderful onboarding experience with Hose. Very Easy and user friendly . He was very patient and encouraging . Cannot wait to share and use this platform .

I was trying to host a rest retreat through WeTravel and paid for subscription. During the verification process, wetravel sent us an email stating that they can not approve us as a user for their accounts due to their "guidelines". I believe there was some discriminatory issues involved.

Response to WeTravel's response posted on 5/1: Unfortunately, everything they have "prohibited" does not apply to my business and only proves their discriminatory actions further. If an business cannot state why they are "denying" someone access to their platform, it continues to prove the point. They don't have transparent communications and business operations. BEWARE! Please do not do business with this company.

Wetravel should be avoided as their payment procedures require users to not only pay "transfer fees" but also to use Wetravels exchange rates which are quite unreasonable compared to the rates used by banks. In a recent situation I had, wetravel wanted a fee of 41 Euros to make an international payment but their system also forced me to use their exchange rates which added more than 250 Euros to the cost compared to the exchange rate my bank would use.

Amazing support and I highly appreciate the assistance offered by the gentleman in charge of Egypt

As CEO, I understand the critical importance of reliable and efficient payment platforms for our business operations. We Travel has consistently proven to be an invaluable partner in this regard. Their platform's robust infrastructure and seamless functionality have significantly streamlined our financial processes.
Beyond the technology, what truly distinguishes We Travel is their exceptional customer service. In particular, I want to commend Nader Abdelrehiem. His proactive communication and unwavering commitment to client satisfaction have been exemplary. He demonstrated a deep understanding of our needs and ensured a smooth, transparent experience from start to finish.
In today's fast-paced business environment, such dedication is rare and highly valued. We Travel, with professionals like Nader, provides the level of service and reliability that is essential for any organization striving for excellence. I confidently recommend We Travel to any business seeking a top-tier payment solution. They have earned our complete trust and are a key component of our operational success.

We Travel has truly redefined my expectations for payment platforms. As a startup our company Luxury Tours Egypt has seen a huge difference.

From seamless transactions to exceptional customer service, they consistently exceed expectations. What sets them apart is their unwavering commitment to excellence, both before and after the sale. The platform itself is intuitive and reliable, making payments effortless.
However, the true gem of We Travel is their team, and in particular, Nader Abdelrehiem. Nader's dedication to customer satisfaction is unparalleled. He was incredibly present throughout the entire process, providing clear and thorough communication every step of the way. His responsiveness and proactive approach made me feel valued and supported. It's rare to find such personalized service in today's digital world.
We Travel's platform, combined with Nader's exceptional support, makes them a perfect payment solution. I highly recommend We Travel to anyone seeking a reliable and customer-centric payment platform. Thank you, We Travel, and especially Nader, for a truly outstanding experience!

WeTravel Simplifying our Clients Booking and Lives. Previously we were using a homegrown system and spending way to much time managing payment links and questions about remaining payments. Implementing WeTravel and integrating with our website has saved us countless hours and let clients manage their payment information in a more secure way. It's great. In addition our assigned support specialists - currently
Molly Wenske has been fantastic in responding to any questions and proactive in letting us know about helpful feature releases. I am happy to recommend WeTravel.

WeTravel is a fantastic product with excellent customer service. We have streamlined operations significantly by switching to WeTravel—making our jobs much easier and more efficient.

Really not to be trusted at all. Clearly in bed with scammers just for profit. We informed WeTravel that the company they advertise just takes money and does not do tours with no refunds. They did not care at all. Clearly this is not a company anyone should be using. But you've been warned, up to you to sort out these people or just continue to be scammed. The company is monteverdetourscr.com - we have given WeTravel the information to take this company off their site - they said they 'take it seriously' and would 'look into it' and reply to us on this - yes, yes, yes, they didn't and they have not - so.... the scam continues - and monteverdetourscr.com keep taking people's money and do not give back. WeTravel are associated and not taking any responsibility for the payments they take - promises are not actions WeTravel.

We have been working with this company for two years, and out of nowhere, they informed us that they would no longer work with us. On top of that, they put our money on hold without any explanation. They are not responding to my messages, and there is no way to contact them by phone. Their lack of communication and transparency is extremely unprofessional and unreliable. This situation has put us in a very difficult position, as we need those funds to pay for our services. Freezing our money without any clarification is completely unacceptable.

I highly recommend WeTravel. As a small tour operator, WeTravel has streamlined my tour design and booking process so that I can focus more on developing my customer base and selling tours. The finished product looks so good and is so easy to distribute to prospective clients and through social media. I'm really glad I have found WeTravel.

Soumaya Bellal has been an absolute pleasure to collaborate with. Her exceptional professionalism, combined with her warm and friendly demeanor, made our interaction seamless and efficient. Any questions or concerns I had were addressed promptly and thoroughly, demonstrating her dedication to providing top-notch service and support. Her reliability and responsiveness were truly impressive, and I appreciate the effort she invested in ensuring our interaction was smooth and hassle-free.

Molly from WeTravel has been stupendous! Any time we run into issues, she's right there to assist. Aside from just our email interactions, she also has taken the time to consult privately with us to ensure that we understand all of the capabilities of the WeTravel software, as they would apply to our specific needs. She has provided aid and guidance in some of our panicky times, and always does so with grace and patience. She is truly an amazing support for our business!

The lack of customer service with this company is shocking.
I have created an account with them to join a trip.
My password was showing on the page without me realizing it, until few days after my account was created. This should have been a red flag for me.

I have not received a response from them.
I tried to delete my account but could not find anything once I log into their site to help with the process. After I checked all their FAQs and Help Center I emailed them.
I have no way to confirm that my cancellation (made more than four months before the Trip is due to start) has been received by the Tour Organizer, which is another story in itself.

I wonder if all the positive reviews are fake. I wish. had taken the time to check the reviews before I created an account with them.

We joined We Travel in December and the team has been so helpful in guiding us during our transition to We Travel! Jenny was great getting us started and responded to our questions quickly. We were nervous about moving from Jenny, who helps accounts get started, to our new account manager, Molly. But, Molly has picked right up where Jenny left off. She has been super helpful to us! Her experience with We Travel as a travel agent prior to joining the We Travel team has proven to be priceless. She understands and offers solutions from her experience that have been so helpful to us and have saved us time in the long run. Molly is professional and personable, a combination that I appreciate! I can't say enough good things about Jenny and Molly! If you have the pleasure of working with them, you will not be disappointed!

Alexis was always responsive and available to assist us in a very professional manner.