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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the helpful and responsive staff, highlighting their patience and dedication in guiding users through the platform. People also find the user experience to be positive, noting the platform's intuitive interface and helpful features that streamline tour organization and payment handling. However, some people were dissatisfied with the payment process, experiencing issues with payment processing, delays in receiving payments, and unexpected surcharges. There are also concerns regarding customer service, with some users reporting a lack of effective support, unresponsiveness, and difficulty speaking with a real person to resolve issues. A few other people also felt that the service did not deliver what was promised and encountered problems with account verification without clear explanations.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Some customers praise the seamless built-in payment processing,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional support... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent service and customer... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many praise specific agents... See more

User experience

Reviewers mention positive feedback about user experience. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hiba Essahli from We Travel was just outstanding, very responsive at any time we needed her, she helped us to get back our access to our account that we couldn't do after many emails straight away aft... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I’ve been using WeTravel for managing bookings and payments, and I am genuinely impressed with how efficient and user-friendly the system is. The platform has so many helpful features that make or... See more

Company replied


Company details

  1. Software Company
  2. Payment Service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.7

Average

TrustScore 3.5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Alexis is great!

Alexis is always happy to help and to give us solutions as fast as possible. He also gave us suggestions to keep improving and growing as a business that uses Wetravel. Thank you Alexis!

November 21, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Far Horizons loves WeTravel!

High level of customer service from Brandon Hartman and the entire team; quality of product and potential for new features; WeTravel listens to what their clients needs and makes concerted efforts to implement changes as requested.

November 15, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Ease of use & unbeatable customer service

We have been working with WeTravel for a couple of years now, and it has, quite literally, been a game-changer for our business.

Aside from ease of use for both us and our valued guests, the customer service is prompt and helpful.

Brandon always responds quickly and offers continued follow-up as needed.

WeTravel consistently adds new features - some of which we have personally requested.

They are a great partner for our travel company!

November 15, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Easy payment links and refunds

Easy payment links and refunds, easy to configure and share. Their backoffice support is really efficient, Carla helps us whenever we need some guidance on the system or about payments in installments.

Thank you !

Greetings
Alvaro

November 13, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

We have had a great experiences working…

We have had a great experiences working with WeTravel and our business account manager Molly Wenske is tremendous to work with. Her professional approach, knowledge of our industry and creative ideas have help our business dramatically

November 13, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Highly Recommended

We (Happy Gringo Travel) have been working together with WETRAVEL over the past decade now to set up online trips and charge our clients. Throughout this time they have always been a delight to work with. They genuinely listen to us when developing their product enhancements, and give very personalised service. Above all, the WETRAVEL platform is a huge plus to our business in facilitating quick and easy payments with our clients. I highly recommend their services :)

November 12, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you for your wonderful feedback!😊

Rated 5 out of 5 stars

Small customer but big welcome and service!

We are a small charity but received the welcome and assistance that a large international corporation would expect. In particular, Nadine Gregorio and Dominique Ventura have been outstanding in getting us up and running on the WeTravel platform.

November 11, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 1 out of 5 stars

Tachia Peck moved to Africa and…

Tachia Peck moved to Africa and scamming people from the Meetup Group for promise of cruise, hotel, dinner and flight. She’s a scammer and kick you out the group when she cancels the trip and tells you she don’t have your money to pay you back.

October 27, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Thank you for taking the time to bring this to our attention, and please accept our sincere apologies for any distress this has caused.

To clarify, WeTravel is a payment platform that provides payment processing services for companies worldwide; we do not directly offer trips or engage in partnerships to sell them.

We take all concerns very seriously, and your feedback has been shared with our internal team for review. They will assess the situation and take any necessary action in accordance with our internal policies.

Thank you again for reaching out to us, and we apologize for any inconvenience and added stress this experience has brought.

Rated 5 out of 5 stars

Amazing company that has helped my business growth

We’ve been using WeTravel for a few years now, and it’s incredible to see how much the platform has evolved into an essential tool for travel businesses like Haitian Nomad. They have streamlined so many aspects of our operations, from automated payments to customer bookings, making our processes much more efficient and allowing us to focus on delivering the best experiences to our clients.

One of the standout aspects of WeTravel is their commitment to listening to their clients and continuously improving their services based on our feedback. They really understand the needs of travel businesses and are always proactive in providing updates that enhance the user experience.

Working with Brandon has been an absolute pleasure—he’s always available, responsive, and attentive to our specific needs. We really appreciate the personal touch and support we receive from him and the entire WeTravel team.

Overall, our experience with WeTravel has been amazing, and we couldn’t be happier with how they’ve transformed our booking and payment processes! Highly recommend it for any travel business looking for a reliable and innovative platform.

October 3, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

WeTravel continues to improve functionality.

WeTravel continues to improve functionality. It helps that we have a dedicated Account Manager that checks in with us quarterly. Brandon is wonderful to work with, he listens to our feedback and makes sure he understands our needs and shares this info with his team. I am excited to continue to work with the WeTravel platform, and all the new features they have and plan to roll out.

September 23, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your wonderful feedback!😊

Rated 5 out of 5 stars

Deanna is a total professional

Deanna is a total professional and was immensely helpful in our getting our tours set up for sale in the most efficient way possible.

June 15, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your wonderful feedback!😊

Rated 5 out of 5 stars

Excellent tool

We travel is really helpful and our account manager is always in contact to help us.

September 24, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your wonderful feedback!😊

Rated 5 out of 5 stars

Exceptional Service and Friendly Support from Deanna-san

Deanna-san, the representative in charge, was extremely friendly and handled even difficult questions with care. She not only provided clear answers but also offered alternative solutions, which was very helpful. The overall quality of service was high, making me feel confident and secure in using their services. Even when issues arose, the support was both appropriate and quick, allowing for a stress-free experience. This is a reliable company, and I would definitely use their services again.

September 19, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

I had a problem with my subscription…

I had a problem with my subscription invoice, and my account manager, Molly Wenske, resolved it within an hour. She is very attentive to our needs and seeks answers to every question or concern I have. Molly is an absolute joy to work with. I give her 10 out of 10 stars!

September 20, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

WeTravel is great!

The platform has been a terrific addition to our business. It is much more modern and technologically advanced than our previous reservation process. It has also become an effective marketing tool that allows our tour groups to recruit additional participants.

Our Account Manager Brandon has been very helpful and always takes the time to catch us up on new features. He understands our business and finds ways that we can better utilize the WeTravel system. Thank you Brandon!

September 20, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Very responsive

Very responsive, one of the best rates in the market, and always helping to resolve issues!

September 19, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

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