Wet Wall Works Reviews 

Fast delivery but the panels were all marked and had to be replaced. Their agent said he would have the warehouse check for unmarked panels. Four days later I chased for a reply and three days later got a response simply stating replacements would be sent. No quality checks had been done by the warehouse. Out of 12 panels, 1 was free of blemishes, I then took the 5 least marked panels as I was under a time constraint. I emailed to say that I don't think I should be paying full price for damaged goods. They never replied. I chased a week later and still no reply, it's been three weeks. Ghosted.

Great price compared to local suppliers
Delivery cost fair.
Delivery super quick.
BUT
Boards had damage to corner edges requiring them to be cut down by a few centimetres. This not a major problem, more a nuisance really.
I have reported this via email to customer care but have not had a response! Shame otherwise would have given 5 ⭐ rating.

Absolutely disgusted with the company, they sent me the wrong board. I paid for next day delivery. I understand mistakes happen but the company would not hold any accountability and I never received an apology. How hard is it to put 2 of the same boards on a lorry. I wasn’t even bothered about it until I received the reply from the company absolute disgrace. No accountability. Do not take it from these companies you are protected by consumer rights in the uk which trump any terms and conditions a company wants to make.
Customer service in the uk is long gone and it’s these company’s that are the issue.
Jokers

We had a positive interaction with Wet Wall Works , we ordered Fibo shower panels from here ,the price and fast shipping were top quality!

Faulty shower

Had a bathroom fitted in June and shower stopped working in July. We reported it to the company straight away and after two months they said they had ordered a replacement. Still heard nothing and they don’t respond to messages. It’s a shame because the fitters they recommended were lovely and the bathroom itself is nice. We are now taking legal action.

Paid £40 for 2-3 day delivery. Ordered on the Sunday. Told it would arrive on Wednesday, then actually it would be Friday. Got to Friday and actually it’s now Saturday.

Asked them to cancel the order as I needed it for my bathroom fitters before the end of the week and was told it would cost me 20% of the order to cancel. £120 to cancel?!

Absolute joke of a company who clearly haven’t got a grip on their delivery system.

Don’t believe what they tell you! If you’re hoping to return the unused materials make sure you return it within 28days. Any time over that and they will do nothing to help.

Most companies have returns policies and I appreciate that. However, considering we spent £1500 with the promise of being able to return unused materials with no mention of a time limit, I am disappointed that some flexibility in your policy could not be adopted. Bearing in mind that we are talking two weeks over your 28 day policy here, not two months.

Awful firm - do not use.
Colours on panels delivered did not match. Out of 6 panels received 2 were white as should be - 4 were a beige/grey. Replacements sent and still did not match what should be white.
Rupert tried to say it was down to my plumber unable to read batch numbers! Plumber and I checked and opened them together - what an insult from Rupert.
Unable to use panels, told them to collect the panels that hadn’t been fixed to the wall and that their manufacturing error meant bathroom plans needed completely changing.
Requested full refund - offered partial - still not received that!

I had the pleasure of dealing with Denny Reid and David at your Hillington branch Glasgow. From the moment I entered I was made to feel valued and welcome. Nothing was too much trouble to Denny, I had a vision in my head of what I wanted for my new wetroom and Denny worked hard running around getting different samples and putting them together so I could imagine them together. Nothing was too much trouble at all and as I'm disabled it's difficult to do this on my own but Denny made it a pleasure. David then kindly gave me advice on items that would benefit me with my type of disability and I'm very grateful for that..didn't even know a comfort height toilet was a thing! I went round a list of shops to try and keep my costs down but after meeting Denny and David I didn't want to go anywhere else, they're service was outstanding.

This company could improve by selling a quality, effective, water tight product. Do not buy their awful plastic shower aqua boards. They are cheap rubbish.

The returns process is then costly and fiddly; you need to be prepared to ship very large, very heavy items back to Scotland if they are not fit for purpose. The onus is on you to organise from start to finish AND you will need to email Wet Wall Works to make sure you are refunded.

They will coincidentally process your refund on the day you chase them.

Sorry to say Rupert in customer services - you are the definition of passive aggressive on email. The whole experience for me, was unpleasant and has left me hugely out of pocket.

I also think it's worth sharing that the advice I was given to organise a return was untruthful (being told to just tape the weighty over 6 foot parcels together as it would then cost around £35-£70.... when I was subsequently phoned by the two man courier and told this was not a viable option and would cost upwards of £150+ for the size of the packages).

The Wet Walls Works refunded amount also arrived on email (following me chasing) without explanation. I had to email to ask for a breakdown of the lowly figure returned to me.

My advice would be to treat your customers as human beings, who are trying in a busy life as we all have, to find a solution. Being disingenuous makes life extra stressful and you should take the poor quality plastic aqua boards off your website to save others this unnecessary and costly hassle.

Big gap in the middle at the joint between 2 panels. Company claimed it was a fitting issue but was still the same when removed and laid on the floor.

Lee at customer services was friendly enough but didn't offer any solution just claimed it was my issue for fitting the panels.

Delivery was very good
Price was very good

Unfortunately the tounge and groove joint let it down

Wouldn't use again.

Been dealing with this company for more than 2 years. They are very professional, always deliver on time, Rupert especially is very good at his job, nothing is too much bother for him! I couldnt recomend this company enough.

Totally amazing bunch . Mark and his team have made my elderly mother incredibly happy and her life so much easier with the design and installation of her new bathroom. Mobility was the main issue for her and trusting someone to get the job done was mine. Neither of us had to worry. Honesty craftsmanship quality and price came in the same package….5 stars simply isn’t enough- well done you guys. Ian Williamson, falkirk

Glasgow Hillington site.
Great showroom with plenty options on display.
After sound advice from David we were very quickly able to decide on aqua click panels.
Delivered within a few days using own driver, not a third party or courier.
Product was a delight to deal with, even for a keen amateur, and looks amazing,
Highly recommended this supplier.

Bathroom now completed! Spent time over Christmas researching and speaking to Denny and David at the Hillington Showroom. They were extremely helpful, had clear knowledge of all products and gave us a number of samples to take away. Ordered on Tuesday and delivery took place exactly as promised on the Friday by a really helpful driver. Returned some glue and one trim today and received a refund with no hassle at all. We are very grateful to both Denny and David for all their help.

The shower panel arrived scratched and it was an addition to 3 shower panels that had previously arrived.
Customer service aggressively defended that the shower panel should be inspected within 24 hours, who does that on a large job, you wait for the fitters to open it and fit it.
I was present during the unwrapping and there was a clear scratch down the middle of the panel.
They were unhelpful and quite clearly work on this little clause to not support people with faulty goods.
I have claimed on my credit card for faulty goods but good companies should not behave like this when things go wrong and they are clearly at fault.
I would not deal with this company again.

Questionable product overall.

I got good advice from someone from a person who has been in the revamp bathrooms for 24 years. He advised Linda Barker Wet Wall panels, I’m so glad we did. Our panels fit over our old tiles,there’s know Grout Etc wipe clean with washing up liquid. Thank you JMC Kitchen and Bathroom Leeds adding panels to the New none slip shower tray and pivot door. A perfect job Materials from City Plumbing 🍾🥂🥂

Fast delivery and great service. The delivery driver was fantastic.
Only ordered a small amount of the 250ml boards and a corner trim. Very happy with the quality.

I found the website very good and
was by far the best compared to other places, easy to understand and had everything I needed at competitive prices.
There was a problem due to courier.
I emailed Wetwalls explaining everything and received a phone call.
I have to say the customer service was excellent and the problem resolved very quickly. I must stress it was the courier who created the problem nothing to do with Wet Wall Works.
The marine boards are great quality and I would definitely recommend
Wet Wall Works