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Rated 1 out of 5 stars

SCAM I sent my Classic Northface jacket for a clean and refill. Never received it back, never responded to emails and phone does not work. Will be going to trading standards now.

Rated 5 out of 5 stars

Black puffer just arrived. Great quality and a really good deal. Thanks will buy another colour soon

Rated 5 out of 5 stars

ordered a north face puffer, and arrived a week later. a few signs of previous wear but wasn't expecting the quality to be brand new. great customer experience and great website. would love to see a m... See more

Company replied

Rated 1 out of 5 stars

Still waiting on my daughters jacket to arrive. No correspondence from them About delivery, days 48 hours. No email to be able to contact them - feeling like I have been scammed and lost my money.... See more

Company details

  1. Vintage Clothing Store

Written by the company

Vintage Clothing Retailer


Contact info

2.9

Average

TrustScore 3 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything you want and more from a second hand vintage coat

Fantastic service from these guys, very communicative in helping me with the right size so I could get my order correct first time. The coat feels like it's brand new second hand. I went for the north face summit series 700 windstopper and I can't fault it. Feels and looks brand new, the quality of these costs and the service provided is second to none

November 4, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Rory! So glad you like your puffer!! We loved chatting to you & being able to help out 🤝

Rated 5 out of 5 stars

Very good communication on the live…

Very good communication on the live chat, I was skepctial of buying at first, but I was so wrong! the jacket is in amazing condition and is authentic too! Definitely will use again

November 4, 2022
Unprompted review
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Reply from We Vintage

Hey Archie! I'm so glad we could make the experience better for you and prove our credibility and why we're the best! Thank you

Rated 5 out of 5 stars

Can’t recommend this business enough

Can’t recommend this business enough! My black puffer is in such good condition, and the price was insane 🙏🏼

November 3, 2022
Unprompted review
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Reply from We Vintage

Hey Ethan! Thank you! Let us know if you need help on our website again 🙏🏻

Rated 5 out of 5 stars

I’ve just received my puffer today!

I’ve just received my puffer today!! I can’t explain how amazing it is!! I am buzzing. I’ll be telling all my friends about We Vintage and definitely will be buying again!

November 4, 2022
Unprompted review
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Reply from We Vintage

Hey Reuben! Thanks for the lovely review. Enjoy your puffer!

Rated 5 out of 5 stars

North Face Nupste ✅✅

Excellent, speedy service and communication.
And the product? So happy. A black Nupste Jacket that looks fresh out of the box in 1996!
Awesome and will use again. ✅✅

November 4, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey! Thanks so much for the review. I'm glad we could help you get the jacket you wanted 🙏🏻

Rated 1 out of 5 stars

No response from a message I sent Us

No response from a message I sent Us, Vintage. They say they can re-stock vintage items ( not possible). UK Law says online businesses have to offer returns and refunds. We Vintage say they don't offer a returns service. I genuinely believe that I have been scammed. Buyer beware. Update: We Vintage did contact me after I left a message through Instagram. I did state that I didn't trust them to send my order and that I would like a refund; they did refund me shortly after I sent the message. However, I was sent a photo of the jacket I purchased ‘back on the rack.’ with a row of obviously new North Face jackets (navy ones) in the background. How We Vintage can say they are selling vintage North Face jackets is doubtful when they have vast stocks of coats in the same colour and can restock them. I always thought vintage items were in short, or even one-off supply. I was also sent a photo of maybe one of the owners sticking his tongue out and giving me a one-finger salute (I have kept the picture) We Vintage stated to me that we do accept returns if faulty.

November 3, 2022
Unprompted review
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Reply from We Vintage

Hey Louise,
I'm devastated to see this review.
We sell secondhand North Face puffers, all authentic, and we have access to, and sold, hundreds of them.
You messaged us at 2:30pm asking for a refund and 25 minutes later you were given one.
When you proceeded to say I was a scammer and you didn't trust me, I sent a photo of the jacket you'd ordered followed by a photo of me in the office. This was simply to show that we were a legitimate business as well as a human speaking to you, not an automated bot.

Rated 5 out of 5 stars

north face nuptse

i loved the puffer jacket i ordered! it arrived quickly and it was great quality. perfect for the cold weather as it keeps me super warm! and the color is pretty :)

November 2, 2022
Unprompted review
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Reply from We Vintage

Hey Stacey! Ahhh I'm so glad you love it! Thank you :)

Rated 5 out of 5 stars

So happy with the north face puffer I…

So happy with the north face puffer I ordered. Came so quickly and such a good price considering it’s second hand. I also can’t even tell the puffer is second hand. Would recommend ordering from here.

October 29, 2022
Unprompted review
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Reply from We Vintage

Hey Stacey! Ahhh I'm so glad you're happy with it! Thank you :)

Rated 5 out of 5 stars

Amazing experience

Amazing experience, i ordered a north face puffer from here which came really fast and looked brand new, but i wanted to exchange it for a different one, exchange process was super easy and really fast and i’m so in love with my new puffer!! the condition is amazing it literally looks brand new, couldn’t recommend more 💖

October 17, 2022
Unprompted review
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Reply from We Vintage

Hey Molly! Ahh I'm so glad we could help and that you love your puffer :) Thank you!

Rated 1 out of 5 stars

Very bad

I ordered a black puffer and when it got here i saw that there was a big hole that was sewn. It also took 3 weeks to arrive in belgium. When i contacted them they were rude and didn’t want to help me directly.

March 18, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Alek! I can't find your name in our system anywhere. Could you please send me a message wevintage@gmx.com and I can sort this out.

Rated 4 out of 5 stars

good service

Initially I was very disappointed with the long shipping time and the wrong color of the jacket, however they were very helpful and they refunded me. The jacket is perfect, it looks new

October 17, 2022
Unprompted review
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Reply from We Vintage

Hey Guilia! I'm so glad we could come to a resolution, and that you love your jacket. The current courier delays have been extremely frustrating so thank you for your patience.

Rated 5 out of 5 stars

Great Experience! TNF

Purchased a very cool North Face down vest. Shipped quickly to the States and was in great condition for a vintage piece! Would buy again from here!

September 12, 2022
Unprompted review
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Reply from We Vintage

Hey Seattleguy! So happy that you love your vest! Such a sick piece 😎

Rated 4 out of 5 stars

Issue with exchange but sorted quickly

Had an issue with an exchange, a member of staff got in contact with me after I wrote a bad Trustpilot review and we sorted everything out. Exchange coat arrived quickly, 4 stars only because staff only contacted me after I left a bad review but otherwise very happy with everything

September 24, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Sophie! Glad we could sort things out for you. If you need anything from our website again let me know and we can sort something out! :)

Rated 5 out of 5 stars

Such a positive experience

Such a positive experience, easy communication and amazing puffers. will definitely be buying from here again :))

September 20, 2022
Unprompted review
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Reply from We Vintage

Hey Alex! Thanks so much. Glad you love your puffer!

Rated 5 out of 5 stars

Absolutely love my north face coat!!!!!!

Absolutely love my coat with all my heart arrived so quickly and looks brand new for halve the price !!!!!! Will defo be buying from here again !!!

September 1, 2022
Unprompted review
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Reply from We Vintage

Hey Megan! What a lovely review! Thank you so much :)

Rated 1 out of 5 stars

Bad experience

Bad experience. the jacket I received was extremely dirty. There are lots of stains everywhere. I can't even get my money back. I'm so disappointed

September 12, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Eden!
We can't find any orders under your name or equivalent, please could you send an email to wevintage@gmx.com and I can sort this out ASAP.

In the rare case that an item arrives dirty / stained, we offer a full refund of all costs involved!

Send me an email and we can sort this,

Will

Rated 5 out of 5 stars

The north face jacket came in even…

The north face jacket came in even slightly better condition than I hoped for no holes pretty fluffed and didn’t stink like some other vintage places. I am planning on getting another puffer soon 👍🏾.

September 2, 2022
Unprompted review
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Reply from We Vintage

Mo! That's amazing. So glad that we exceeded your expectations! Whenever you're ready for your next jacket, let us know!

Tom

Rated 5 out of 5 stars

Amazing!

Couldn’t recommend them anymore! Super quick and good communication… and such lovely people. Both coats i ordered arrive in such good condition and in quick time, and any questions or concerns i had they were super helpful and quick to assist. So happy and will definitely be looking to buy more in the future ❤️

September 9, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Amelia!

Thank you so much for the lovely comments. I'm thrilled that we could help you with everything you needed. TWO puffers! I bet you're buzzing. Tag us in any photos!

Tom

Rated 5 out of 5 stars

contribution to slow fashion

amazing company! i was able to buy a coat i had wanted for years in a sustainable manner and for a great price :)

September 7, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Hey Abigail!

Ahh thank you so much! We're buzzing to hear you're happy with your purchase! Have an amazing day.

Will

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