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Rated 1 out of 5 stars

SCAM I sent my Classic Northface jacket for a clean and refill. Never received it back, never responded to emails and phone does not work. Will be going to trading standards now.

Rated 5 out of 5 stars

Black puffer just arrived. Great quality and a really good deal. Thanks will buy another colour soon

Rated 5 out of 5 stars

ordered a north face puffer, and arrived a week later. a few signs of previous wear but wasn't expecting the quality to be brand new. great customer experience and great website. would love to see a m... See more

Company replied

Rated 1 out of 5 stars

Still waiting on my daughters jacket to arrive. No correspondence from them About delivery, days 48 hours. No email to be able to contact them - feeling like I have been scammed and lost my money.... See more

Company details

  1. Vintage Clothing Store

Written by the company

Vintage Clothing Retailer


Contact info

2.9

Average

TrustScore 3 out of 5

120 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

North Face Review

I bought a gorgeous north face about a month ago and I’m quite happy with it. We Vintage has brilliant communication with kind and helpful qualities. One problem I do have is that I was not aware of the hole previously stitched up on the jacket sleeve, it’s not too noticeable but I do think an item slightly damaged should be notified to the buyer. I also found two toothpicks and a tissue in the jacket pocket. Otherwise I’m very happy with my purchase.

May 23, 2022
Unprompted review
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Reply from We Vintage

Hey Aoife! Thanks for the review. We have a strong QC process for all our items, but occasionally a small flaw will go through unnoticed. Please accept our apologies for this, DM us and we can sort something out for you.

Rated 5 out of 5 stars

Love love love !

I am OBSESSED with my puffer jacket, it looks completely new, in great condition and really puffy, also really great customer service, they answered all my questions even though I had loads ! So happy with my experience, I really recommend buying from here :)

May 23, 2022
Unprompted review
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Reply from We Vintage

Hey Sawsan! Ahhh i'm so glad you love it! Enjoy 😎

Rated 5 out of 5 stars

This is the best website I’ve been on…

This is the best website I’ve been on for vintage clothing. The selection of north face jackets and college sweats is amazing and very reasonably priced. Little touches like receiving a Stinger candy bar with my order are class, and the postage was so quick… Burberry and Prada pieces also on the website will be my next purchase for summer for sure as the quality of the items is insane 10/10

April 29, 2022
Unprompted review
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Reply from We Vintage

Wow! We're blown away by this review. Thank you so much! We're so glad you feel this way about your experience with us. Enjoy your puffer & sweatshirt!

Rated 5 out of 5 stars

Ordered a black north face and no…

Ordered a black north face and no regrets!! Came within two days , with no defaults. Look exactly like like the picture, with no holes

April 7, 2022
Unprompted review
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Reply from We Vintage

Ahh I'm so glad you like it :) A great colour choice! Enjoy!

Rated 5 out of 5 stars

Amazing quality product

Amazing jacket, fast service, and seller was really nice :) recommended!!!

March 18, 2022
Unprompted review
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Reply from We Vintage

Amazing! So glad you liked it :) Enjoy!

Rated 5 out of 5 stars

i bought one of there £100 puffers and…

i bought one of there £100 puffers and i can say i’m very impressed with the price the shipping and everything all together… they helped me find the right size and coat absolutely brilliant costumer service

March 12, 2022
Unprompted review
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Reply from We Vintage

Hey Josef! Thanks so much. 10/10 customer!!

Rated 5 out of 5 stars

Fast delivery and good clothing!

Fast delivery and good tracking information, just know you probably have to pay fees if you live in europe. I didn’t see this, but they said it on the website tho! I bought the the north face puffer and I’m in love with it, defenitly recommend it!

March 9, 2022
Unprompted review
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Reply from We Vintage

Hey Mara! Thanks so much for the review. Glad you love the jacket! & Yes... the customs fees is such a pain! We're trying our best to lower these as much as possible

Rated 1 out of 5 stars

Very poor customer service!

I can't comment on their products as i couldn't get that far! (luckily). I asked for a picture to be sent of the jacket i wanted. The next day a picture was sent but of the wrong jacket. I sent another email asking for another picture to be sent and was told next time they were in the office they would do so. A month later i have had no reply and the jacket is now out of stock. I am not prepared to spend £160 on an item i have not seen, from a company that does not do returns and does not reply to emails. I found the same jacket on eBay with pictures and saved myself £15.

March 5, 2022
Unprompted review
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Reply from We Vintage

Hey Adam. I'm sorry you had a bad experience with us. We're only a small team so sometimes an email like yours will slip through, and be left unread. We're working on this, so thank you for letting us know.
Will

Rated 5 out of 5 stars

Amazing! Very impressed

Bought a north face puffer, very impressed with the quality and the the shipping was very quick came within two days. Will definitely be buying from here again.

February 22, 2022
Unprompted review
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Reply from We Vintage

Hey Jenny! Thanks so much for the review. Glad you love it! :)

Rated 5 out of 5 stars

Bought a few retro jumpers from here…

Bought a few retro jumpers from here and a puffer, the quality is amazing and the shipping was so quick! Will definitely be buying from here again!

February 10, 2022
Unprompted review
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Reply from We Vintage

Thanks Seb! Also hope you enjoyed the Tiktok video we made replying to your comment 👏🏻👏🏻

Rated 5 out of 5 stars

Great purchase

Bought an amazing polo sport jacket off these guys - great condition and came very quickly.. will definitely be using again!!

February 10, 2022
Unprompted review
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Reply from We Vintage

Thanks for the review Ronan! Enjoy the polo sport puffer 👏🏻

Rated 5 out of 5 stars

WeVintage ensure quality pieces that arrive on time - every time!

Just received my North Face Puffer & Biker Jacket… both of which were grails of mine!

The team at WeVintage ensure quality pieces that arrive on time - every time!
I’ve used these guys for over 3 years now and never once have I had to make a complaint…

Thanks WeVintage x

February 10, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Wow! Thank you for such an amazing review Riley. Please drop us a message whenever you're next to ready buy from our website.

Rated 5 out of 5 stars

Amazing

Amazing, helped me pick a north face puffer jacket for my ski holiday and arrived within 48hours ! couldn’t recommend enough :)

February 10, 2022
Unprompted review
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Reply from We Vintage

Thanks so much! Enjoy your puffer! (& your holiday!)

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The best out of all the vintage stores I have bought from. The coat is in amazing condition !! Thank you.

February 10, 2022
Unprompted review
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Reply from We Vintage

Glad you like the puffer Cole! Thank you

Rated 5 out of 5 stars

Excellent

Would buy from again instantly, great product and service

February 10, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Thanks James! Enjoy the vintage Nike sweatshirt 👊🏻

Rated 5 out of 5 stars

Great experience

Really easy to buy on the website and had a question about sizing and the customer support was really helpful so I made the right choice. Jacket arrived on time, shipped quick
Hoping to buy more in the future will be returning when I’m next in need

February 8, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Thanks George! Enjoy the puffer 🙏🏻🙏🏻

Rated 5 out of 5 stars

Very happy returning customer

Bought 2 puffer jackets from their website over the last few months, will be returning again 😀

February 8, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

Thanks Becky! 2 great puffers! The black & the blue 🙏🏻 Enjoy!

Rated 1 out of 5 stars

Don’t trust Wevintage and don’t buy here

Don’t trust Wevintage and don’t buy anything on this site ! We bougth a puffer jacket for my daughter and paid over 200 Euros. When it arrived :
1/ it was full of yellow stains
2/ it was completely squeezed into a small plastic package and therefor no longer puffy at all.
2/ I had to pay an additional toll fee of 35 Euros (that was not mentioned anywhere when I placed the order). Please note that we already paid a transport fee of 15 Euros.
I have written to complain, but have had no reply so far and Wevintage does not propose refunds.

February 3, 2022
Unprompted review
We Vintage logo

Reply from We Vintage

We've resolved this with Annika amicably; she is returning the jacket back to us for a full refund and reimbursement of customs fees.
This is not reflective of our usual business practice! Over 10,000 orders have gone out with only a few mishaps that we are quick to resolve.

Rated 1 out of 5 stars

Can't admit their mistake and send a replacement

They sent the item to a wrong address and won't admit it. They told me it's because their printer prints labels automatically but I asked to change my address in the order 5 minutes after placing it! Very unprofessional of them. So money lost and no help from them or Royal Mail. Can't trust.

November 16, 2021
Unprompted review
We Vintage logo

Reply from We Vintage

We resolved this with Anton amicably; they received another puffer jacket and have had it for a number of months.
This is not reflective of our usual business practice! Over 10,000 orders have gone out with only a few mishaps that we are quick to resolve.

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