Whatpolicy Reviews 

57
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Alan the Irish man was amazing!! Explained everything in ‘lay terms’ and saved us some money in the process. We got exactly what we wanted with no surplus to requirement hard sell tactics. To say I... See more

Rated 5 out of 5 stars

Perfect service from start to finish. Everything went smoothly. Staff in the office are always polite and attentive, nothing is too much hassle and the financial adviser who came to our house was hig... See more

Rated 5 out of 5 stars

Alan came out to the house to review mines and my partners life insurance policies. He was such a nice guy and provided us with with great information not only on our life insurance but potential futu... See more

Rated 5 out of 5 stars

We were confused about our previous policy and where we stood. Had a visit from Alan and he couldn't of helped us more, gave us good honest advice and helped us sort out our policy from one that would... See more

Company details

  1. Money & Insurance

Written by the company

Whatpolicy is the leading consumer advisory service for everything to do with life insurance, critical illness cover and estate planning


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

57 reviews

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4.6

All reviews

(57)

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Rated 5 out of 5 stars

Fantastically superb!!

Alan the Irish man was amazing!!
Explained everything in ‘lay terms’ and saved us some money in the process. We got exactly what we wanted with no surplus to requirement hard sell tactics.
To say I’m chuffed would be an understatement!
Thank you 🙏

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Ashley has been supportive from when he…

Ashley has been supportive from when he first set up our separate Life Insurance policies. He explained the benefits clearly and took all our health information which gave us confidence we were buying the best protection for our family. Ashley contacted us when there was an upgraded policy available. When my husband and I bought the policies, like most couples I imagine, we joked that we would never need it. Unbelievably my husband passed away suddenly and unexpectedly in August. I contacted Ashley in a state of shock who calmly supported me with the details I needed and the process to go through. It has been the most awful time for my children and I but having received the Life Insurance payout I can't exaggerate enough the peace of mind it has bought me by allowing me to cut my work hours and focus on my children.

January 22, 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Signed up with Whatpolicy in 2016, but had to renew my policy again in September, 2020 as I've moved home. Ian paid a visit and signed me up with an insurance company and transferred me to Roy for the will writing.
I've sent all my details over, but I've been waiting for over 3 months for them to come up with my will documents and send me, I've chased them enough, as I'm tired of chasing Tyler, Ashley and Roy. It's just a simple document to send and it's taking them forever to do this.
Very very poor customer service. Will definitely not recommend them, as they are only interested in signing you up for an insurance deal and leave you to hang afterwards.

One unsatisfied customer!
Never, never again!

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Alan was great with us

Alan was great with us, delighted with the package he gave me and nothing was a hassle. Such a gentleman and so helpful. The staff dealing withour will were great too.

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Happy Customers!

We were approached by Whatpolicy when they were canvassing the local area. At first we were a little sceptical, however after looking at the reviews online we decided to arrange an appointment. Alan from Whatpolicy was very helpful and explained the benefits and disadvantages to our policy, he offered an alternative policy which saved us over £30 per month and offered better protection for critical illness and death. Whatpolicy also arranged a free will for us. Ashley from Whatpolicy arranged our will in a matter of days and he was very friendly. We have already recommended the service to others as we feel it to be a useful service. Thank you very much Whatpolicy.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Review of life insurance - great service

Alan came out to the house to review mines and my partners life insurance policies. He was such a nice guy and provided us with with great information not only on our life insurance but potential future mortgage. He left us with new policies at a lower monthly rate which are now in trust and also two wills! I would definitely recommend trust policy to others.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

WhatPolicy

WhatPolicy made the process of life/critical insurance and completing our will so easy.
We know have peace of mind about what will happen to our children.
Ashley was great. Would definitely recommend.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Booked an appointment from a door canvasser. Alan the agent was great. Friendly, knowledgeable about life insurance products, and no pressure or sales pitch. Explained what we had and how it works, few surprises in the small print for us so got us changed onto a more suitable plan. Had no idea of the ins and outs of life insurance but saved a few quid and now have peace of mind. Free will service too to finish it all off. Top notch, highly recommend.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

I cant thank What Policy enough and I highly recommended them to look at ur policy as mine was never set up properly. Smooth process and even managed to save me money each month which as an added bonus. Alan was so helpful and explained everything. I am really pleased.

August 12, 2020
Unprompted review
Rated 4 out of 5 stars

Quick and hassle Free

We received contact to advise out policy had new cover, process was quick and was easy to contact Whatpolicy when I needed to. Great service

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

If you are looking for or considering looking at changing your policy then look no further. I have been dealing with Ashley and I have to say he was first class from start to finish. He was professional, sincere and more importantly for me ensured had the right cover in place for me and my family future.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

I have had my policy for a number of…

I have had my policy for a number of years and can honestly say it is one of the best things I’ve ever done, just for the comfort of knowing If anything was to happen my family would be looked after. Also, Ash who represents what policy has always been really helpful and upfront and I cannot thank him enough for his support.

April 11, 2020
Unprompted review
Rated 5 out of 5 stars

Ashley was first class from start to…

Ashley was first class from start to finish. He looked at each of my policies and gave an honest fact based solution. He called when he said he would and when he did he explained everything fully in a way that was simple to understand

April 11, 2020
Unprompted review
Rated 5 out of 5 stars

Really impressed with whatpolicy

Really impressed with whatpolicy, Alan really sensible honest and cuts straight to what’s required. Ashleigh very helpful, great service and very impressed. Getting wills sorted an extra bonus . Great job and will def consistently use .

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

5 star review due to the 1st class…

5 star review due to the 1st class service from this company.
From the first appointment the communication was excellent.
There was no hard sell I decided to change my policy to a much better level of cover.
I now feel happy after organising a Will something we always put off!
Having an only daughter we wanted to ensure she was taken care off.
Thanks again to the team at Whatpolicy
I highly recommend the guys in this very professional team.
Thank you

February 26, 2020
Unprompted review

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