World Heat Cylinders Reviews 84

The title of this review is the average time it takes to get an answer to my question via E-mail. Very good.

Cylinder in the flat that we had just moved in had issues and we needed a replacement part quickly. Mike from WHC has kindly and quickly booked a courier with a spare part without any hesitation. Absolutely recommended and trusted company. 5 stars!

Exellent service with a wealth of knowledge if needed for special one off installations. Very competitive prices accross the board against the big manufactuers and would say the ancillaries supplied are better quality.

There was initially a bit of confusion about the connection between World Heat cylinders and The Cylinder Company, and the latter's website was out of date, but after that was resolved the service was good, with good communications and the delivery was actually quicker than originally quoted. The thermal store itself was easy to install and so far is working well.

Really helpful and easy to deal with, also technically up to date

Dealt with World Heat for a number of years now, quick turn around on orders and a very competitive price

-Always Friendly
-Effort levels always the best
-All round nice people

We experienced some confusion over the guarantee for our tanks. After speaking directly with WHC they agreed on a 25yr guarantee but when they sent through the final paperwork it was only for 5 years. Really disappointed.

Update (19/04/2021)  following response from World Heat Cylinders: 

Apologies if my review gave the wrong impression. My review is not a complaint. The tanks you supplied are, so far, very good. Also, the timing of delivery was never called into question. 

We are disappointed however. Details aside - I spoke directly with a representative from WHC about the warranty and he agreed to give me a 25yr guarantee, however, when it arrived it was only for five years. What confuses me is that if the 25yr guarantees for manufacturing defects are nonsensical and unrealistic then why offer them on your vessels under 500ltrs? The warranty we requested had nothing to do with corrosion, we just wanted the same warranty against manufacturing defects that you supply with your smaller tanks, which, over the phone you agreed to do but didn't end up supplying us with. Which is why we are disappointed. 

Thank you.

Fantastic Company to deal with. Beth and Mike are excellent and give great sales service from beginning to end. The after care service if needed is amazing as well.
*Super Company*

Local firm with local touch
Helpful technical side and customer services
I have worked with a number of cylinder suppliers in past but wh cylinder experience is far better and they are my choice

We had a World Heat Cylinder fitted as part of our new ASHP system. There was an issue with the cylinder but this was resolved quickly.

Excellent service from the team at WHC to help find a bespoke boiler for a specific size, and were very helpful to explain to a layman what they could offer. I spoke to several other manufacturers could not provide a suitable product for our requirement.
Even better was that WHC were able to get this out to me very quickly the same week I placed the order.

Purchased cylinders from 'WH Cylinders' for some years now, always competitive, always very helpful and accommodating when non standard sizes required, all round 5*

Big thanks to everyone at World Heat, they helped me with my new hot water installation , great advice on the best type of Cylinder would suite the property, first class service and product,

I had an Air source heat pump installed by Hero renewables in October 2016. This included a brand new stainless steel hot water cylinder from Whcylinders.

In mid 2020 I noticed that water was leaking out of cylinder casing. I was told I had to remove the old cylinder and buy a new cylinder. I then had to return and the old cylinder and if Whcylinders deemed it was a manufacturing fault I would be reimbursed under the warranty.

I received a photo which showed that the welding had failed and was advised this was normal.
corrosion and not covered by warranty.

I used a professional installer, they used the correct additives, and I had the system and the additive serviced every year.

I am now praying the new cylinder does not fail again after 3.5 years.

REPLY
I need to be clear that the additive was to the hot water coils as per manufacturer recommendations and not to the hot water in the cylinder.

We are a retired couple so our water usage is not high.

I was offered the opportunity to view the cylinder but I am not qualified so I looked for an expert witness who wanted between £2,000 and £3,000 to carry out the necessary tests. This did not make sense as the warranty provides for the cost of replacing the cylinder £882 and £250 labour. Which meant it was not economic to carry out the inspection.

I bought two Thermal store cylinders at the same time had them installed in deferent parts of London,they both failed under two years a week apart.WH came and collected one cylinder to carry out a test which took over a month to get back a result.

Results came back and they put it down to lime scale in which I think they used a CHEAP material to make the coil.

I had used different manufacture in the same time frame and even before WH in the same buildings and those cylinders are still going without any issues.

Know I have ended up with two faulty cylinders with very long warranty which means nothing.

Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders.
The team in sale and account have very good at understanding the clients needs.
As company we would highly recommend them to supply to anyone out there.

I haven't used the cylinder that was supplied so I cant comment on the item itself - it could be a quality product for all I know, but I am disgusted by their "customer service".

I called and spoke to Peter SIdebottom - a director there apparently.
The cylinder heater is the wrong solution for what we want, so when it arrived I spoke to the plumber etc and we agreed it needed to be returned. I call and am told by WHC that "They will charge me £200 to return it as a re-stocking and transport fee LESS any damage to it." (it cost £300+ initially)

I repeatedly told him it was unused and unwrapped, still on the pallet and mid sentence he says "Yeah mate, goodbye" and hangs up on me!

So, now I have a tank thats brand new but useless for me and I can't (in practice) return it under these terms as it's simply not financially viable.

Would I buy from them again? No. And not because of their products but because of this cock and his attitude. Bad move.