Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KTM 790 Duke

I had been looking for a KTM 790 duke for a few months decided to take the plunge with one I had seen at wheels of Peterborough.
I phoned and spoke to Joe in sales, had a few questions to ask and Joe told me everything I needed to know .
Joe then organised for the bike to be moved to a local dealer.
The bike itself was in mint condition with fresh service and new rear tyre .
I can highly recommend wheels of Peterborough.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

New bike

I have been a customer of Wheels Motorcycles, Peterborough since buying my first bike 4 years ago. Time came to trade that bike in so went back to Wheels. Looking round the showroom is a pleasant experience. Staff are friendly and helpful but leave you alone to browse in your own time. They had a demonstration bike for the model I was thinking of buying. It was easy to book a test ride. Decision made so approached Joe Scott about trading in my bike and purchasing the new bike. Trade in price sorted quickly, new bike plus accessories ordered. The bike was delivered to wheels within a week and ready to go. I have always found all staff in all the departments to be knowledgeable, friendly and very helpful. My previous bike was serviced at wheels yearly as the new one will be.
Thank you to Joe Scott for sorting out the purchase of my new bike. I am a very happy customer and love riding my new bike.
Highly recommend Wheels for all your motorcycling needs.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

I'm a repeat customer of Wheels

I'm a repeat customer of Wheels, having bought half a dozen bikes to date. It's always a pain free experience and there's never any pressure sales in the showroom. Most of my purchases were with Joe Scott, who has great knowledge of the bikes and really takes the time to explain everything you need to know about the bike and process, and keeps you updated throughout. It feels like nothing is too much trouble with Joe and the whole team atm Wheels, and I'm certain it won't be the last time I'm buying a bike from them (don't tempt me). I can't recommend Wheels and Joe highly enough.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

Well what can I say about wheels motorcycles, amazing 🤩

Last week we needed to get my daughter a new 125 motorbike.
As a car driver I am clueless about what all the different bikes do specs etc but Joe Scott was amazing, he helped me understand what she was able to buy due to her license,
What would support her needs and what the best way to keep the bike safe by talking to me about trackers etc.
NOT ONCE did the team make me feel inadequate they were kind, caring and understanding that my knowledge of bikes was slim.

We purchased a bike and explained our situation, Joe and the team made sure that the bike was ready in a very speedy time so my daughter was able to get back on the road quickly

I walked away with a much better knowledge and a better way to support my daughter on her bike journey.
Joe even messaged to check we got home safe with our new purchase
I would 100% recommend wheels motorcycles and for sales please go see JOE SCOTT 🤩

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I pick my 2018 hayabusay with Joe Scott

I pick my 2018 hayabusa yesterday from Wheels in Peterborough.
Joe Scott take me though all the steps from pick the bike i wanted, talk though price range. To pick date and go over the bike when handing over to me. Brilliant place I have bought 4 bikes from Wheels before Brilliant customer experience and cup of tea.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Moto Guzzi Mandello - 1st class experience

Popped into Wheels as I normally do when I get an itch for a different bike. Spoke with Joe Scott , who I always deal with and have done so for many many years now. Joe makes the process so easy, always helpful and knowledge of the products is superb. He is a credit to Wheels and echos the companies commitment to customer service. I have purchased countless bikes from Wheels and will continue to do so.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

I desperately needed a new airbag vest…

I desperately needed a new airbag vest for the weekend. Ordered 1 from a big named shop that let me down and didn't have my size after taking my thousand pound promises next day delivery.

Then, by chance I found your shop online. Quick call to check you had a vest in my size (which no other company in the uk has).

I ordered the vest that day at 11am and the parcel arrived before 1pm the next day. Amazing.

They keeped me informed with a tracking number. Everything what great.

Could not fault your service. From the nice lady on the phone to the company used for delivery.

Thank you.

October 8, 2024
Rated 5 out of 5 stars

Thanks for a good service Joe. Went to Wheels site as we had seen the…

Went to Wheels site as we had seen the bike I wanted (GSX S125) on Autotrader. Met Joe who was very professional and helpful, no hard sell. The bike colour we wanted was not in stock but Joe said if we put a deposit he would get one in. A week later he had the bike, we paid for delivery to home address, which was done on a Saturday at convenient time. All in all an easy process.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Went in for a test ride, ended up buying the demo bike. Everything was so easy and hassle free. Joe Scott was very helpful and got me the deal I wanted. I would definitely recommend these guys if your in the market for a new bike.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

I have used wheels for a number of…

I have used wheels for a number of years and have always had fantastic service, whichever department I have used.
I recently bought a ZZR1400 from Joe and the process was quick and simple, no pushy sales just a nice chat and my bike was ready to ride away just a couple of days later. Perfect!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Best place to go for friendly service

Joe from Peterborough sold me my Suzuki gsxr125, talked me through payment options and everything about the bike as I’m new to this. Found him so helpful and friendly, nothing was too much trouble and he had it ready to be picked up just when I needed it to be.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a brand new Suzuki Burgman…

Purchased a brand new Suzuki Burgman 400 from Wheels in Peterborough. I dealt with Joe Scott in sales and found him friendly and knowledgeable. Jeff delivered the bike to me on the morning of the promised day and was also friendly and helpful. All in all a very happy experience. The Burgman has been absolutely brilliant to ride.
Absolutely recommended.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Joe Scott at wheels motorcycles in Peterborough

Joe Scott at wheels motorcycles in Peterborough has been so helpful with the purchase of my nearly new Kawasaki, nothing was too much trouble and everything was smooth in dealing with Joe and wheels I highly recommend them to one and all 👍

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Wheels

Great service from Wheels. The bike I was interested in was at another shop, they moved this for me to look at and test ride following a walk round video.
Thanks to Joe Scott at Peterborough for making my purchase seamless. Highly recommend both Wheels and Joe.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly staff!

I had a great experience with Wheels motorcycles. Joe Scott was very friendly and helpful, especially as im a female rider, there was no judgment and the process was quick and easy.
They confirmed my delivery date and gave me a follow up email to see if all was okay! Which is great!!
I would definitely come back and if any issues occur i know i can confidently call or email and get sorted!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Best experience

From the first point of contact with Joe to the delivery of new motorbike from Jeff , one of the best experiences of dealing on line . Always been sceptical of online dealing especially for such an expensive motorbike . Such a simple process from very fair trade in and fantastic new bike price delivery within a week to Scotland . I wouldnt hesitate to recommend nothing too much trouble and simple questions answered . Will be back again without hesitation . Thanks again to all the team . Regards Jim

September 12, 2024
Unprompted review

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