First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
Company replied
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lot... See more
Company replied
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A reliable, secure and easy whisky auction experience
Clear, easy and a pleasant experience to bid and purchase with. Helpful comms are provided throughout a purchase and the item arrived as described, safely, well packaged and on the intended date
July 24, 2024
Reply from Whisky.Auction
Good afternoon Alex. Thank you for taking the time to review Whisky.Auction, and for such great feedback. Do let us know if we can help with anything going forwards. All the best, The Whisky.Auction Team
Excellent Service
As always prompt, professional and efficient service from the team at Whisky.Auction.
June 26, 2024
Reply from Whisky.Auction
Good morning Duncan. Thank you very much for taking the time to review Whisky.Auction and for your great feedback. It means a lot to our team to hear it. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Thanks for your service and attention
Very happy with the service I received when selling my items - everything was explained well throughout and I was kept well informed. Extremely happy with the final outcome of the sale and very reasonable charges.
June 25, 2024
Unprompted review
Reply from Whisky.Auction
Good afternoon Anthony. Thank you for taking the time to review Whisky.Auction and for your great feedback. It means a lot to the team to hear that you have been happy with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Great auction online
Great auction online. Items always well packaged. And fair commission on items. Only thing which is a small matter . I have asked last 2 times if the my parcel can be delivered Monday or Tuesday even weekend. They said no problem but they come no house days 😔. Only reason I asked for those days am at work and my neighbours works nights. So not to wake them up for a parcel. But like I said very happy otherwise thank you
June 25, 2024
Reply from Whisky.Auction
Good morning Sunny. Thank you for taking the time to review Whisky.Auction and for your great feedback. Regarding delivery, we did ensure your order was sent on a Monday for next day delivery, following your recent request and can only apologise that the service was delayed. Do let us know specific delivery requests for future orders and we will do our best to continue to accommodate. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning Mick. Thank you for taking the time to leave us a review. It's great to hear that you're happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning Steve, Thank you for taking the time to review Whisky.Auction. We're really pleased to hear that you're happy with our service. All the best, The Whisky.Auction Team
Reply from Whisky.Auction
Good morning Ziad. Thank you very much for your review. It's great to hear you continue to be happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Exemplary quality of service.
Exemplary quality of service.
I am very well pleased with my experience with them, every time.
The items are packed with extreme care, and always arrived intact.
Swift dispatch and fast delivery.
Great communication when I had a query.
No one can ask for more.
May 24, 2024
Reply from Whisky.Auction
Good morning Mr Stancu. Thank you for taking the time to review Whisky.Auction and for your much appreciated feedback. It's great to hear that you are happy with our service. All the best, The Whisky.Auction Team
Efficient process and your items are…
Efficient process and your items are well packaged. Also like that you can have a couple of bottles posted for £10 and the miniatures postage costs are relevant to their size/weight
May 28, 2024
Reply from Whisky.Auction
Good morning Mark. Thank you for taking the time to review Whisky.Auction. It's great to hear your feedback and that you are happy with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
Great company great communication
Great company great communication, clear information and fast delivery, couldn't be better five stars
May 20, 2024
Reply from Whisky.Auction
Good morning Leon. Thank you for taking the time to review Whisky.Auction. It's great to hear your feedback and we're really pleased you're happy with our service. All the best, The Whisky.Auction Team
Great first experience
Great first experience. I have used one other auction site which is also good but I like the way this one defines the auction end as well as provides real time visibility of the auction count down. Products were packed immaculately (matter fact, so well that it was quite annoying unpacking but better safe than sorry)
May 23, 2024
Reply from Whisky.Auction
Good morning Raoul. Thank you very much for your review. It's great to hear that you enjoyed using our auction. You're correct that our packers are very diligent when ensuring your bottles arrives with you safely! All the best, The Whisky.Auction Team
Great service
May 23, 2024
Reply from Whisky.Auction
Good morning Ray. Thank you very much for your review. It's great to receive your positive feedback. All the best, The Whisky.Auction Team
Very clear and concise instructions…
Very clear and concise instructions made the whole process surprisingly easy, especially to a complete novice like me ! Quite exciting to see the bidding online and excellent results with quick payment into my bank account. Wouldn’t hesitate to use again !
May 14, 2024
Unprompted review
Reply from Whisky.Auction
Good morning Kerry. We're so pleased you enjoyed selling with us and thank you very much for taking the time to leave us a review. Do let us know if we can help with anything in the future. All the best, The Whisky.Auction Team
Very Very Good
May 23, 2024
Reply from Whisky.Auction
Good morning Benny. Thank you for your review of our auction services. It's great to hear that you've enjoyed using Whisky.Auction. All the best, The Whisky.Auction Team
Good reliable source for Whiskey
Very satisfied with all the processes. Fast efficient service. Super quick delivery after checkout.
Excellent work from the team.
May 23, 2024
Reply from Whisky.Auction
If you're happy, Ian, then so are we! Hugely appreciate you taking the time to leave us such a nice review, and look forward to sending more great bottles your way in the future. Cheers! The Whisky.Auction team
Great website auction service
Great website auction service, bottles packaged beautifully and securely and fast delivery service - used several times this year - never disappointed
May 9, 2024
Reply from Whisky.Auction
Hugely appreciate the glowing feedback, Thomas - thanks ever so much! The Whisky.Auction team
The best whisky auction site.
Great, easy to understand and use. Deadline functions far better than other auction sites.
May 9, 2024
Reply from Whisky.Auction
Good morning. Thank you for taking the time to review Whisky.Auction. It's great to get this feedback on the functionality of our auction site. All the best, The Whisky.Auction Team
value for money
buying of whiskey auction is very easy quick delivery and value for money
April 25, 2024
Reply from Whisky.Auction
Good morning! Thank you very much for leaving us a review and for being such a great, loyal customer. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team
The whiskey action is clear to use and…
The whiskey action is clear to use and after purchasing the bottle for a good fair price it was sent within 3 days. Super service
April 26, 2024
Reply from Whisky.Auction
Good afternoon Patrick. Thank you for taking the time to review Whisky.Auction. We're really happy that you have been pleased with our service. Do let us know if we can help with anything going forward. All the best, The Whisky.Auction Team.
Wonderful Staff that make a difference!
I've been using Whisky Auction to build my miniature whisky collection for quite a few years now. Whenever I need to speak to customer service or any other department, I'm always impressed with the professionalism, understanding and genuine care put forth. I recently had several conversations with Naina and she was so cheerful, knowledgeable and genuine. I will continue to give them my business 😊
May 1, 2024
Unprompted review
Reply from Whisky.Auction
Good morning Lee. Thank you so much for your review. It means a lot to the team to have such great feedback from our valued customers. I'll be sure to let Naina know your feedback. All the best, The Whisky.Auction Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.