Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lot... See more
Company replied
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
Company replied
Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am more thank grateful for the…
I am more thank grateful for the excellent service I have received throughout this process of selling my cognac. From sending the valuations of the goods I wanted to sell to the warm welcome I received when dropping off the bottles. Highly recommend in every level and extremely professional. Thank you again for an amazing customer experience.
December 18, 2025
Unprompted review
Reply from Whisky.Auction
Hi Paul,
Thank you so much for taking the time to share such a kind and thoughtful review. We’re truly grateful for your trust and are delighted to hear that you had such a positive experience throughout the entire process, from valuation to drop-off. Providing a professional, welcoming, and seamless service is always our goal, and it means a great deal to know we met your expectations.
Kind regards,
The Whisky.Auction Team
prompt service and communication.
prompt service and communication.
A nice touch in the run-up to christmas was to keep hold of my package until rush had past .
December 29, 2025
Reply from Whisky.Auction
Hi Hamish,
Thank you for your lovely review! We’re really pleased to hear that you appreciated us holding your package during the Christmas rush. We always try to make delivery as stress-free as possible, especially at such a busy time of year.
Kind regards,
The Whisky.Auction Team
Superb Auction Site.
Superb site, with a fantastic chance to be able to purchase high end whisky at a reasonable price. The delivery and communication are exceptional. I would definitely recommend this site.
December 26, 2025
Reply from Whisky.Auction
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear you enjoy using the site and that it’s giving you a great opportunity to purchase high-end whisky at a fair price. It’s especially rewarding to know our delivery and communication met your expectations. We really appreciate the recommendation and look forward to welcoming you to many more auctions in the future.
Kind regards,
The Whisky.Auction Team
Great easy-to-use auction and prompt…
Great easy-to-use auction and prompt delivery of winnings!
December 23, 2025
Reply from Whisky.Auction
Hi Steven,
Thank you for the great feedback! We’re delighted to hear you found the auction easy to use and that your winnings were delivered promptly.
We appreciate your support and look forward to welcoming you back to future auctions!
Kind regards,
The Whisky.Auction Team
Hopefully a one off
Never had a problem before with Whisky.Auction but this time I received 2 bottles that had leaked. One was not too bad so I accepted that but the other was badly leaking. T asked if it could be returned and I could be refunded but that was refused.
December 15, 2025
Reply from Whisky.Auction
Hi Stephen & Sandra,
Thank you for taking the time to leave your feedback.
We understand your concerns however we cannot guarantee that old corks and closures will not leak during transit which is why we include a disclaimer regarding the risk of leakage with older corks.
We will continue reviewing our processes to prevent similar issues in the future and hope to restore your confidence in Whisky.Auction.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Thomas,
Thank you for your great review! We’re really glad to hear you found it very easy and good fun, and that the delivery was fast too.
We hope you enjoy it and look forward to serving you again.
Kind regards,
The Whisky.Auction
Fun experience
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an accurate estimate.
The auction process and fees were explained. I posted the bottle and waited for thecauction, following the progress on the app. I received payment a few days after the auction.
As a random seller of one bottle, it was a great and exciting experience to delve into the world of whisky auctions. Would recommend.
December 14, 2025
Unprompted review
Reply from Whisky.Auction
Hi Angie,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that the valuation process was quick and accurate, and that everything from the auction process to payment was clear and smooth for you.
We really appreciate your recommendation and are glad we could help you explore the world of whisky auctions with confidence. We hope to work with you again in the future.
Kind regards,
The Whisky.Auction Team
Fantastic customer service!
Fantastic customer service! Everyone has been so friendly and professional. A special mention for Naina - thank you so much for your quick and helpful responses to all my queries. Turned out to be far less stressful than I thought, so many thanks. Definitely recommend this company.
December 10, 2025
Unprompted review
Reply from Whisky.Auction
Hi,
Thank you so much for your kind words!
We’re thrilled to hear that your experience with us was stress-free and positive. Naina will be delighted to hear your special mention.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Kind regards,
The Whisky.Auction Team
Really pleased with my dealings with…
Really pleased with my dealings with Whisky Auction. I had items in 2 different auctions and all my items sold and I was happy with the prices achieved. The valuations were accurate and the whole process is very well managed with excellent communication throughout. Very easy process.
December 2, 2025
Unprompted review
Reply from Whisky.Auction
Hi Virginia,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such a positive experience. It’s great to know our valuations, communication, and overall process met your expectations.
We look forward to serving you again soon in the future.
Kind regards,
The Whisky.Auction Team
I can recommend
I had queries - all answered well and promptly
Service is A1 - pre- and post-sale (and £10 to have my bottle posted ... :)
December 11, 2025
Reply from Whisky.Auction
Hi Nick,
Thank you so much for the lovely review.
We’re really pleased to hear that all your queries were answered promptly and that both our pre- and post-sale service hit the mark. Your kind words mean a lot to us.
Kind regards,
The Whisky.Auction Team
Very Helpful Shipping Staff.
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends " Do Not Reply " notices. Contacted Naina in Whisky Auction shipping who escalated and with patience ( and clout ) managed to sort out
I have bought from WA for a few years. Always superbly wrapped and packaged and despatched promptly by WA.
December 4, 2025
Unprompted review
Reply from Whisky.Auction
Hi Alan,
Thank you for taking your time to leave us a review.
We are very glad to hear that our shipping team, especially Naina, was able to step in and help resolve the delivery issues with the courier. We understand how frustrating repeated unsuccessful delivery attempts can be and we appreciate your patience throughout the process.
It’s wonderful to know you have been buying from us for years and that you consistently find our packaging and dispatch standard be excellent. Your continued trust and support mean a great deal to us.
If you ever need anything in the future, we are always here to help.
Kind regards,
The Whisky.Auction Team
Very professional quick to answer any…
Very professional quick to answer any questions that I may have had and found it very easy to sell my item with them will use them again
December 4, 2025
Unprompted review
Reply from Whisky.Auction
Hi Eddie,
Thank you so much for your kind review! We're delighted to hear that you found the process smooth and that all your questions were answered quickly. Knowing you had an easy and positive experience selling your item means a lot to us.
Kind regards,
The Whisky.Auction Team
Good service lot of choice and very…
Good service lot of choice and very careful packed for delivery
November 28, 2025
Reply from Whisky.Auction
Hi Martin,
Thank you for your feedback, we’re glad you enjoyed the service and the range of options. It’s great to know the care we put into packing came through on your delivery. We appreciate you taking the time to share your experience!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Tim,
Thank you so much for sharing this. We’re glad to hear our team made things smooth and professional for you.
Kind regards,
The Whisky.Auction Team
This is a delightful company that…
This is a delightful company that really knows what they are doing and the customer service is honestly so great. I sold a limited edition bottle of tequila and I love the way the auction was held. Highly recommend Whisky Auction. Thank you so much.
November 27, 2024
Unprompted review
Reply from Whisky.Auction
Hi Rosita,
Thank you so much for sharing your experience with us. We’re delighted to hear that your auction experience went smoothly and that the auction process and our customer service met your expectations.
We truly appreciate your recommendation and your trust. If you decide to sell or explore more bottles in the future, we’ll be ready to help. Cheers, and thank you again for your kind words!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Rob,
Thank you for leaving us a positive review. We're delighted to hear you enjoyed your experience and found some harder-to-find whiskies. That’s exactly what we aim for!
Kind regards,
The Whisky.Auction Team
Excellent service from start to finish.
Excellent service from start to finish!
Initially obtained a valuation which I was happy with and decided to deliver my bottle for auction personally. I was kept abreast of events by email. Eventually my bottle sold at auction for well over the estimate and I received prompt payment.
October 20, 2025
Unprompted review
Reply from Whisky.Auction
Hi GB,
Thank you for your feedback! We’re delighted to hear that you found our buying process easy and our administration smooth. It’s great to know that our delivery service continues to meet your expectations.
We appreciate your support and look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Glenn,
Thank you for taking the time to leave us a positive review. We’re delighted to hear that your parcel arrived well-packaged, was delivered quickly, and that you found our delivery rates reasonable. Your feedback is greatly appreciated!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Thanks so much, Stephen! We’re glad your order went smoothly and you’re happy with your purchase. We appreciate your support!
The Whisky.Auction Team
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