Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lot... See more
Company replied
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
Company replied
Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website with great…
Easy to use website with great functionality for buyers. Wide range of whiskies on offer. Quick delivery and eco-friendly packaging
October 21, 2025
Reply from Whisky.Auction
Thank you for your lovely feedback! We’re so pleased you enjoyed the experience and that everything arrived just as it should. We really appreciate your support!
The Whisky.Auction Team
Reply from Whisky.Auction
Thank you for your feedback! We’re delighted to hear your order arrived promptly and that you’re happy with our service.
Thank you
The Whisky.Auction Team
Whisky Auction are fantastic
Whisky Auction are fantastic! Extremely helpful and friendly, I have consistently had swift and accurate replies to all communication. They set realistic prices, exceeded their estimates, sold all bottles submitted, while all steps of the process, from collection to final payment went seamlessly. They deserve 5 stars!
October 28, 2025
Unprompted review
Reply from Whisky.Auction
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with us. Our team takes great pride in providing a smooth and transparent service, so it means a lot to know that came through. We truly appreciate your trust and look forward to helping you again in the future!
— The Whisky.Auction Team
As a buyer
As a buyer, every time I use them they're really good.
Packaging and delivery, description of lots and speed of dispatch are all good.
October 31, 2025
Reply from Whisky.Auction
Hi Scott!
Thank you so much for your kind review! We’re really pleased to hear that you’ve had consistently good experiences with us.
We really appreciate your continued support and look forward to welcoming you back to Whisky.Auction again soon.
Best regards,
The Whisky.Auction Team
So easy to register and bid
So easy to register and bid
Delivery times are unbelievably quick!
Great experience every time 😎
October 30, 2025
Reply from Whisky.Auction
Thank you so much for your lovely review! We’re thrilled to hear you find the proccess easy , and that your deliveries have been arriving so quickly. It means a lot to know you’re having a great experience with us every time :) Cheers from all of us at Whisky.Auction!
Prompt attention and easy to follow e…
Prompt attention and easy to follow e mails. Well informed on shipping of purchases.
October 16, 2025
Reply from Whisky.Auction
Hi Alan,
Thank you for your positive review. So pleased to hear you are happy with our services and communications.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Peter,
Thank you for your feedback! We’re glad your order arrived quickly and met your expectations. We appreciate your support!
Kind regards,
The Whisky.Auction Team
Good service.
October 6, 2025
Reply from Whisky.Auction
Thank you for the kind words! We’re happy you’re pleased with our service.
The Whisky.Auction Team
Excellent service and easy to use…
Excellent service and easy to use system. It is the leading whisky auction site. Better than all of the others.
October 13, 2025
Unprompted review
Reply from Whisky.Auction
Hi Tobias,
Thank you so much for your kind words! We’re thrilled to hear that you find our service excellent and our system easy to use. We take pride in being the leading whisky auction site, and your feedback motivates us to keep delivering the best experience possible.
Kind regards,
The Whisky.Auction Team
customized service
the team was very helpful with bespoke shipping request and kindly held my bottles for an extended period as I was not able to have them delivered right away. This was highly appreciated and makes me a loyal customer.
October 1, 2025
Reply from Whisky.Auction
Thank you so much for your kind words! We’re delighted we could accommodate your shipping needs and appreciate your continued support. Thank you. The Whisky.Auction Team
Great auctions
Great auctions, commissions not to high like others, great packing and delivery service.
Extremely professional company.
Very good value for money delivery costs.
October 3, 2025
Reply from Whisky.Auction
Thank you so much for your kind words! We're glad you enjoyed our auctions. Your support means a lot to us! The Whisky.Auction Team
Reply from Whisky.Auction
Hi Duncan,
We really appreciate your feedback! We’re thrilled you enjoyed our service. We’ll keep working on making delivery charges better for our customers.
Kind regards,
The Whisky.Auction Team
Great way to buy quality Rum
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lots of items. Easy platform to use and monitor your bids.
October 2, 2025
Reply from Whisky.Auction
Hi Deborah,
Thank you so much for sharing your experience!
We’re thrilled to hear that our platform has helped you discover rums you might not have come across otherwise. It’s great that both you and your fiancé have been able to explore and enjoy bidding. We’re glad you find the platform easy to use and monitor, your feedback means a lot to us!
Kind regards,
The Whisky.Auction Team
good service and delikvery is on time…
good service and delikvery is on time customer service is good and helpfully
September 2, 2025
Reply from Whisky.Auction
Hi Dipen,
Thank you so much for your kind words! We’re thrilled to hear that you were satisfied with our service and timely delivery. Providing helpful customer support is very important to us, and your feedback reassures us that we’re on the right track. We look forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Interesting bottles
Interesting bottles and an easily navigable website.. could be slightly better if there was a limited storage option for free..
August 28, 2025
Reply from Whisky.Auction
Hi Nimrod,
Thank you for taking the time to leave us a review.
Glad you like our bottles and site! We actually do offer a limited storage option, we’ll hold your bottles for up to three months, completely free of charge.
Kind regards,
The Whisky.Auction Team
A great place to buy some fine cognac
I find this company very easy to deal with whenever I purchase anything it’s sent out immediately
August 28, 2025
Reply from Whisky.Auction
Hi Michael,
Thank you so much for your kind words! We really appreciate your feedback and are delighted to hear you’ve found ordering with us so straightforward. We’ll continue doing our best to make sure every order reaches you quickly and smoothly.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Mark,
Thank you for your feedback!
Pleased to hear that you enjoy our whisky selection and find us easy and approachable.
Kind regards,
The Whisky.Auction Team
Easy to use service and quick delivery
August 29, 2025
Reply from Whisky.Auction
Hi Dharmendra,
Thank you for your kind words!
Happy to hear you found our service and delivery quick.
We look forward to serving you soon.
Kind regards,
The Whisky.Auction Team
Top class auction site
Fair rate of commission, good value shipping which is quick and reliable .Great website which is easy to use and gives accurate descriptions of all products.
Well done!
August 29, 2025
Reply from Whisky.Auction
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our fair commission, fast and reliable shipping, and that you find the website easy to use with clear product descriptions. Your feedback means a lot to us, we’ll keep working hard to give you the best experience every time.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Lance,
Thank you for your positive review.
We are so glad to hear that you were pleased with our eco friendly packaging.
We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
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