Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to buy quality, plus be exposed to Rums you wouldn't normally be exposed to. My Fiancé introduced me yo rum 3 years ago and he didn't know this existed. Since joining we have bidded on lot... See more
Company replied
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... See more
Company replied
Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Whisky.Auction
Thank you so much for your kind words!
We’re delighted to hear the process was easy for you. We take great care with our packaging and deliveries, so it’s wonderful to know it made a difference. We look forward to welcoming you back to Whisky.Auction again soon! The Whisky.Auction Team
Very simple and easy to bid
Very simple and easy to bid.
Competitive prices.
Bottles delivered well packaged and on time.
Will definitely continue to bid.
July 31, 2025
Reply from Whisky.Auction
Dear Steven,
Thank you very much for your kind feedback.
We’re delighted to hear that you found the bidding process straightforward. It’s always our aim to provide a smooth and reliable service, so your comments are greatly appreciated.
We look forward to welcoming you back in future auctions!
Best regards,
The Whisky.Auction Team
Excellent service speedy delivery clear…
Excellent service speedy delivery clear and concise communication
July 30, 2025
Reply from Whisky.Auction
Hi Iain,
Thank you for the fantastic review! We’re so glad to hear you found our service efficient. It’s always a pleasure to hear that everything went smoothly – and we hope you’re thoroughly enjoying that exceptional 25-year-old bottle. A great choice!
Cheers,
The Whisky.Auction Team
thank you
The Whisky.Auction Team
Fantastic
A great auction site. Website and auction page are easy to use and the delivery was with me within 48hrs of the auction ending.
Now that's fantastic
July 30, 2025
Reply from Whisky.Auction
Hi Neil,
Thank you so much for your kind words! We're delighted to hear that you found the site easy to use and that your delivery arrived so quickly. Our packing team will be thrilled to hear your feedback – they really are the best and some of the fastest in the business! It’s great to know everything ran smoothly from start to finish. We really look forward to welcoming you back to future auctions!
Warm regards,
The Whisky.Auction Team
Excellent service again
Goods were as expected, based on pics & descriptions and again, the packaging expertly done by Diana so no worries of any "nicks" during delivery.
August 1, 2025
Reply from Whisky.Auction
Thank you so much for your kind words! We're thrilled everything arrived safely and as expected. We'll be sure to pass your thanks on to Diana—she’ll be delighted! Looking forward to serving you again.
Excellent & Prefessional Service
I was very pleased with the service I received from Whisky Auction. From my first contact with them to the conclusion of the sales of my lots the whole procedure was handled in a very professional & friendly manner with prompt payment at the end of the auction. I can wholly commend Whisky Auction should you have any spirits or fine wine to dispose of.
They are very nice to deal with
July 30, 2025
Unprompted review
Reply from Whisky.Auction
Hi Richard,
Thank you for leaving such a lovely review.
We're delighted to hear that your experience with Whisky Auction was smooth, professional, and friendly. t was a pleasure assisting you, and we're glad you were happy with the outcome and prompt payment. Your recommendation means a lot to us, we truly appreciate it and hope to serve you in the near future.
Kind regards,
The Whisky.Auction Team
Only my second whisky auction, but I had another great experience.
Only my second whisky auction, but
July 31, 2025
Reply from Whisky.Auction
Hi Peter,
Thank you so much for your kind words! We're thrilled to hear you had another great experience, especially so early in your whisky auction journey. It's our goal to make every auction smooth, exciting, and rewarding. We look forward to seeing you again soon.
Kind regards,
The Whisky.Auction Team
Great site with plenty of spirits to…
Great site with plenty of spirits to choose from.
Delivery service is fairly priced and generally as quick as expected.
July 31, 2025
Reply from Whisky.Auction
Hi Mark,
Thank you for leaving us a positive review.
We are happy to hear that you found our delivery service fairly priced and quick. Your feedback means a lot to us, and we’re glad we could meet your expectations.
We look forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Great auction site.
July 30, 2025
Reply from Whisky.Auction
Hi Steven,
Thank you so much for your kind words! We truly appreciate it.
Kind regards,
The Whisky.Auction Team
First experience of auction
This was my first auction and this company were marvellous- friendly helpful advice from start to finish.Oustanding customer service - cannot recommend them highly enough.
June 17, 2025
Unprompted review
Reply from Whisky.Auction
Hi Peter,
Thank you so much for your kind words!
We're thrilled to hear that your first auction experience with us was a positive one. It's wonderful to know that our customer service stood out as we truly do our best to meet our customers' needs from start to finish. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Alex,
Thank you for leaving us a review. We're thrilled to hear everything was excellent. Your support means a lot to us, looking forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Fettercairn 40
I bid unsuccessfully on a Fettercairn 40 (reserve not met). I was asked to submit a rebid after the auction closed and am now the proud owner of said bottle. Can't thank WA enough for providing the opportunity I thought I'd missed.
June 20, 2025
Unprompted review
Reply from Whisky.Auction
Hi Ian,
Thank you for your kind words.
We’re glad to hear you participated in our aftersales process and successfully secured the bottle you missed during the auction.
It's always great hearing from our happy customer!
Kind regards,
The Whisky.Auction Team
Among the best auction sites for…
Among the best auction sites for quality rum that I have found. Easy to use. Straightforward bidding process.
June 30, 2025
Reply from Whisky.Auction
Hi Tim,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our auction process straightforward and easy to use. Providing a seamless and user-friendly experience is something we’re always striving for.
We’re also thrilled that you enjoyed our rum selection, we put a lot of effort into sourcing unique, high-quality bottles that we hope our customers will truly enjoy.
Thanks again for your kind words and support!
Kind regards,
The Whisky.Auction Team
One of the best post and packing…
One of the best post and packing service out there.Site is pretty simple to use,but does get a bit frantic at the end, but no different to any other auction.
June 30, 2025
Reply from Whisky.Auction
Hi John,
Thank you so much for your kind review!
We’re really pleased to hear you rate our post and packing service so highly. We’re always looking for ways to improve the experience, so your feedback is genuinely helpful.
Kind regards,
The Whisky.Auction Team
Lovely people to deal with.Cant…
Lovely people to deal with.Cant recommend enough.
June 19, 2025
Unprompted review
Reply from Whisky.Auction
Hi Narbin,
Thank you for taking the the time to leave us a Trust Pilot review.
Your feedback is truly appreciated.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Mr & Mrs Stirling,
Thank you so much for your kind words! We are so happy to hear you’re enjoying using our services, it means a lot to us to know that our platform brings excitement to our users!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Patrick,
Thank you for taking the time out to give us such positive feedback! We appreciate your loyalty and look forward to serving you in the near future.
Kind regards,
The Whisky.Auction Team
open and straightforward
May 30, 2025
Reply from Whisky.Auction
Thank you for leaving us a review! We are glad to hear that you enjoyed your experience through our auction. Looking forward to serving you again.
Kind regards,
The Whisky.Auction Team
Well I have sold several items now and…
Well I have sold several items now and have been thrilled to bits with the outcomes. All have been nice finds in our cupboards and even some quirky but fabulous decanters. So if they bring enjoyment to buyers, why not. But all together a brilliant experience and such an easy system to follow. Absolutely lovely staff if you have to speak, so very friendly and helpful. Only sorry to think that I have now run out of items as such a great experience watching the bidding. Love to all. Pat Lyon.
May 26, 2025
Unprompted review
Reply from Whisky.Auction
Thank you Pat for your kind words. We’re so pleased to have made the experience smooth and enjoyable for you.
Kind regards,
The Whisky.Auction Team
Easy app to use
Easy app to use, once whiskey had been paid for, it arrived very quickly. The bottle was in perfect condition, and very well packaged
May 29, 2025
Reply from Whisky.Auction
Thanks you for taking the time to send us a review! We're glad to hear everything arrived quickly and in perfect condition. We really hope you enjoy your purchase. We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.