5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform... See more
Company replied
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
Company replied
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
Company replied
Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.1
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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very responsive.
November 6, 2024
Reply from Whisky Auctioneer
Hello, Thanks for your five-star review, it's really appreciated. We're glad to hear you found us responsive – we’re always here to help! Eilidh, Whisky Auctioneer.
Reply from Whisky Auctioneer
Thanks for the 5-star review!
Megan - Whisky Auctioneer
Always great service.
November 5, 2024
Reply from Whisky Auctioneer
Hello, thanks for the kind words! It's always a pleasure of ours to provide great service. We appreciate your continued support! Eilidh, Whisky Auctioneer.
Smooth transaction
Never had an issue this time or in the past with a winning bid. Professional and efficient.
November 8, 2024
Reply from Whisky Auctioneer
Hi James, thanks for the great five-star review! We’re pleased to hear everything’s been smooth and hassle-free. We look forward to welcoming you back to our next auction. Eilidh, Whisky Auctioneer.
Everything is fine
November 9, 2024
Reply from Whisky Auctioneer
Hello! Everything’s fine? We’ll take that as a win! We really appreciate the five stars – thanks for the feedback. Slàinte! Eilidh at Whisky Auctioneer.
Great Auction Site
As a bourbon drinker I'm always on the look out for the bottles that seem to only be available in the US. Whisky Auctioneer always has a great selection of bourbons for you to bid on and for you to be able to grow your collection. I've won several auctions this year, correspondance has been great, delivery prompt and package securely. An excellent auction site.
November 6, 2024
Reply from Whisky Auctioneer
Hi Dave, thank you for taking the time to leave such a kind review! We’re thrilled to hear you’re enjoying our bourbon selection each month. Congrats on the wins this year, and we’re glad the whole process has been smooth. We really appreciate you choosing Whisky Auctioneer to grow your collection! Eilidh, Whisky Auctioneer.
Awesome service
Been using Whisky Auctioneer for 4 years now and have never had any issues. Very professional and always a great service
November 5, 2024
Reply from Whisky Auctioneer
Hello, thanks for the great feedback! We’re so glad to hear you’ve had a great experience with us over the past 4 years. We’ll keep working hard to maintain that level of service, we really appreciate your continued support! Eilidh, Whisky Auctioneer.
Excellent customer service I will be…
Excellent customer service I will be using them again
December 20, 2023
Unprompted review
Reply from Whisky Auctioneer
Hi Peter, thank you so much for the five-star review! We’re delighted to hear you had an excellent experience – our client service team will be happy to hear that! Looking forward to helping you again soon. Eilidh, Whisky Auctioneer
A user's suggestion...
It is currently the most comprehensive and convenient whiskey online auction website in all aspects. If the service fee and transportation cost can be reduced, I believe it will be more powerful. In terms of transportation, you can choose transportation methods such as EMS. It will be more convenient and cost-saving.
October 31, 2024
Reply from Whisky Auctioneer
Hello, thanks for your thoughtful feedback! We're glad to hear you find our auctions comprehensive and convenient. We’re always looking at ways to improve, and your feedback is really valuable as we look to develop our service. Thanks again for sharing your thoughts. Eilidh, Whisky Auctioneer.
Reply from Whisky Auctioneer
Hi Mike, Thanks for the great feedback and five-star review! We’re glad to hear you had a positive experience with us. Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hello, thank you for leaving us a five star review - we really appreciate it. Best wishes, Eilidh at Whisky Auctioneer.
Good service Utrecht staff!
Good service at the dropoff point in Utrecht - The Netherlands, friendly staff, quick payout
October 1, 2024
Reply from Whisky Auctioneer
Hi Raymond, thanks so much for the positive feedback! We're delighted to hear you had a smooth experience at our Utrecht office and the team made it a friendly visit. Best wishes, Eilidh at Whisky Auctioneer.
Great service.
September 23, 2024
Reply from Whisky Auctioneer
Hello, thank you for leaving us a five star review - we really appreciate it. Best wishes, Eilidh at Whisky Auctioneer.
Excellent
Great experience and great excitement on the final day. Great prices achieved also.
October 7, 2024
Reply from Whisky Auctioneer
Hi Neil, thank you for taking the time to leave such positive feedback. We're delighted to hear you had a fantastic experience and enjoyed the excitement on auction day. Also, congratulations on the great prices! We hope to see you again soon. Best wishes, Eilidh at Whisky Auctioneer.
Good customer service
Good information, service, good conditions, Europe based possibility of dropping bottles (Utrecht)
August 20, 2024
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave us a five star review. We're glad to hear you found the information and service helpful, and it’s great that the drop-off option in Utrecht is convenient for you. Best wishes, Eilidh at Whisky Auctioneer.
Good service
Good service. Very responsive. Been bidding and selling here for more than 5 years. All good.
October 24, 2024
Reply from Whisky Auctioneer
Hi Dylan, Thanks so much for your choosing Whisky Auctioneer and for your continued support over the last five years. Our team will be delighted to hear you've had such a positive experience. Best wishes, Eilidh at Whisky Auctioneer.
Quick payout and clear communication!
September 26, 2024
Reply from Whisky Auctioneer
Hello, thanks for the great feedback! We're delighted to hear that you had such a super experience with us and look forward to welcoming you back soon! Best wishes, Eilidh at Whisky Auctioneer
Genuine help when needed
Genuine help when needed, good listening to advice on errors and fast correction, packing very good, not a single delivery problem in the numerous years of supply
October 19, 2024
Reply from Whisky Auctioneer
Hi Desmond, thank you for leaving a 5 star review! I'm glad to hear that our Client Service team have been able to support you whenever needed. Thank you for your continued trust over the years. Best wishes, Eilidh at Whisky Auctioneer.
Excellent
Excellent service for sending and receiving bottles. Managers are quick to resolve any problems and provide assistance. Good auction software.
October 4, 2024
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave us such a kind review! We're so pleased to hear that you've had a great experience with our auction platform and interactions with the team. Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hi Angelo, Thank you for sharing your feedback. Each bottle incurs its own fee because of the individual processes involved - this includes authentication, listing, photography, and logistics/handling, which are required for each item regardless of quantity. If you have any further questions or would like to discuss this in more detail, please reach out to us. Best wishes, Eilidh at Whisky Auctioneer.
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