5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform... See more
Company replied
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
Company replied
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.1
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Whisky Auctioneer
Thanks, Peter. We’re pleased to hear your delivery arrived on time and well packaged.
Megan - Whisky Auctioneer
This is an update to my one star review…
This is an update to my one star review from five days ago. I have been contacted by whiskey auctioneer and learned the bottles were damaged and not destroyed and are being shipped to me. I was happy to receive a call and get up to date information. Very happy with their customer service and will be bidding again in the near future!
April 26, 2025
Unprompted review
Reply from Whisky Auctioneer
Thanks so much for updating your review. We’re really glad we were able to clarify things and that you were happy with how it was resolved.
Megan - Whisky Auctioneer
One of my favorite platforms for…
One of my favorite platforms for getting great whisky!
March 26, 2025
Reply from Whisky Auctioneer
Thanks so much for the 5-star review, it really means a lot to us. We're thrilled to be one of your favourite places to find great whisky - we really couldn't ask for more! Looking forward to welcoming you back in the next auction. Eilidh, Whisky Auctioneer.
Helped by Whiskey Auctioneer
I had problems witrh my last transaction- entirely on my end, and Whiskey Auctioneer bent over backwards to help me complete the process. 6 stars if I could. Always fast shipping & well packaged. Thank you Whiskey Auctioneer!
April 1, 2025
Reply from Whisky Auctioneer
Hello! Thanks so much for the lovely review. We're delighted we could help get everything sorted! Sometimes things go sideways but I'm pleased to hear we could lend a hand.
Six stars? We'll take that 🥃 Thanks for the kind words and continued support! Eilidh, Whisky Auctioneer
The gap in information between payment and delivery
DHL Express's delivery service was the best. However, I was disappointed with the information gap between payment and delivery. If you could tell me roughly when it is expected to be shipping date, it would be a great help in receiving the package.
March 19, 2025
Reply from Whisky Auctioneer
Hi Ryan, Thanks so much for taking the time to leave your feedback. I'm really pleased to hear DHL delivered a great experience!
I’m sorry to hear you didn’t receive the tracking information as expected. It’s usually sent automatically at dispatch, but it may have found its way into a junk or spam folder. In future, please don’t hesitate to reach out to our Client Services team, they’ll be more than happy to share it directly and keep you in the loop.
Best wishes, Eilidh – Whisky Auctioneer
Too Much Time!
It took an inordinate amount of time to get this bottle shipped to me. Ultimately, I had to pay extra shipping charges and I had to pay a tariff. Not a good experience.
March 14, 2025
A company who knows how to treat their clients
Duncan is always an exemplary example of the finest in customer service a company could provide their client. He has never let me down in terms of correcting a problem or expediting a service I need. That’s why I feel assured he’ll be able to help me find what I am looking for somehow. Great job, whiskyauctioneer
March 24, 2025
Gems Galore
Great service as usual. No hidden fees. Super quick delivery. Got a couple gems on this occasion. Thank you.
March 14, 2025
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave such wonderful feedback for us, we truly appreciate it. We're so glad to hear you had a fantastic experience and congratulations on finding some hidden gems - it's always the fun part! Best wishes, Eilidh at Whisky Auctioneer.
High add on costs
Still a great place to find whisky, the 'add on' costs of margin and high postage are starting to put me off future purchases
March 12, 2025
Reply from Whisky Auctioneer
Hi Josh, Thanks for taking the time to leave us your positive feedback. Our team will be delighted to hear that you had a 5-star experience with us. We look forward to welcoming you back soon. Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hello, Thank you for the 5 star review! We're delighted to hear you had a smooth experience with us. Thanks for your support! Eilidh, Whisky Auctioneer.
Everything worked out wonderfully
Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.
March 11, 2025
Reply from Whisky Auctioneer
Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer
Simple bet on youre favorite bottle and…
Simple bet on youre favorite bottle and whenn youre price is the highest you pay and they send you the bottle quick!
Negative: The warn you aboud the tax you have to pay by passing the border (in my case from the UK to Netherlands) but you don't see the exact amound, what you can aspect, when you close on the site!
March 14, 2025
Reply from Whisky Auctioneer
Thank you, Marcel. We’re pleased you found the process simple and efficient. You can find information on VAT on our Shipping Fees and Information pages at whiskyauctioneer.com.
Megan – Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer
Answered my query promptly.
March 11, 2025
Reply from Whisky Auctioneer
Thank you, Colin! We're really glad we could assist you promptly—don't hesitate to reach out if you ever need anything else.
Megan – Whisky Auctioneer
A Auction and a must for collectors
A fab Auction and probably the biggest in the world. In all my years collecting whisky I've only ever had the odd problem annd they corrected it without any fuss. I love this site.
March 11, 2025
Reply from Whisky Auctioneer
Thanks a lot, Tom! We're honoured to be a part of your whisky collecting journey. Your long-term support and kind words mean a lot to us.
Megan – Whisky Auctioneer
So far all recieved well packed and…
So far all recieved well packed and arrived on time with good tracking
March 11, 2025
Reply from Whisky Auctioneer
We’re so happy everything arrived safely and on time. Thank you for taking the time to leave a review!
Megan – Whisky Auctioneer
Perfect Whisky Guidance
I have been interfacing with Whisky Auctioneer to get my bottles to their auction securely and safely, and they assisted me through the entire process. They provided valuable insight as to the current market prices for my bottles and every bottle was sold. I received better prices for my bottles than the same bottles that were sold in other auctions.
March 6, 2025
Reply from Whisky Auctioneer
Thank you, Dave! We’re delighted to have helped you through the selling process, and even more thrilled to hear the results exceeded your expectations.
Megan – Whisky Auctioneer
This was my first time actually winning…
This was my first time actually winning anything. When I had questions, they were timely in getting me answers.they did a great job in shipping, and it was easy to track my package.
February 21, 2025
Reply from Whisky Auctioneer
Thank you for sharing your experience, Ricky! We're so pleased to hear you had a great first-time auction win with us. It's fantastic that you felt supported and had a smooth shipping process. If you ever have any more questions, don't hesitate to reach out!
Megan - Whisky Auctioneer
The best whisky auction site
Professional service with efficient and precise customer support.
Straight forward app, user friendly.
Large selection of distilleries and bottles.
March 10, 2025
Unprompted review
Reply from Whisky Auctioneer
Thank you, Marc, for your kind words! We're so happy to hear that you had a great experience with our service, and we're thrilled you found our selection enjoyable. We strive to provide a user-friendly experience and quality customer support.
Megan - Whisky Auctioneer
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