Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more
Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more
Whistl have a parcel they've received from MusicMagpie two weeks ago (15th June) which should have been delivered to a relative. Instead, through Whistl's own tracking system, I know it's been sitting... See more
Company replied
Company details
Written by the company
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Contact info
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, United Kingdom
- 01628 703 697
- moreinfo@whistl.co.uk
- whistl.co.uk
1.2
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a Wii game from MusicMagpie…
I ordered a Wii game from MusicMagpie and was disappointed with the delivery experience. The item was sent via Whistl with an estimated delivery time of 2–4 days, but it’s now overdue and the tracking hasn’t updated at all. It feels like the parcel has just disappeared.
I understand that couriers can have delays, but there has been a complete lack of useful tracking information, which is really frustrating when you’re waiting for an order. I specifically wanted this to arrive by Monday, so it’s disappointing that the delivery estimate wasn’t met. There is no way to get in contact with Whistl either.
If you’re ordering something you need by a certain date, I’d be cautious. Better communication and a more reliable delivery service would make a big difference.
July 2, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review.
We're sorry to hear that your order has not yet been received and understand how frustrating it is when an item doesn't arrive by a specific date.
To provide some clarification, our role is to facilitate the dispatch process and hand parcels into the courier network for onward transit and delivery however, we do not carry out the final delivery of parcels ourselves.
The service selected by Music Magpie, in this instance, is only partially tracked and would therefore only receive scans within our network. Our records show that we received the parcel on 4th July and successfully handed it over to Royal Mail on 6th July for final delivery. Once the item enters Royal Mail's network, the service used is untracked, which means there are no further tracking scans or delivery updates available for us to provide.
We appreciate that the lack of tracking visibility can be frustrating. However, as we are unable to see any further movement once the parcel has been passed to Royal Mail, we cannot confirm its status beyond the handover.
If you have not already done so, we would recommend contacting Music Magpie directly to let them know the item has not been received. As the retailer, they are best placed to investigate the matter and discuss any available options, such as a replacement or refund if appropriate.
We apologise for the disappointment caused and hope the issue is resolved for you as quickly as possible
UTTER shambles
UTTER shambles
My package has been all over Europe.
Been to more destinations than Judith Chalmers!
And where is it now? ONE MONTH LATER? Back at the point of origin!!
July 8, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review.
We are very sorry to hear about your experience and completely understand how frustrating it must be to see a parcel appear to travel around, only to end up back at its point of origin after such a long period.
While we appreciate your disappointment, we would like to clarify that we are not a delivery company and do not carry out the transportation or final delivery of parcels ourselves. Our role is to facilitate the dispatch process and hand parcels into the courier network for onward transit and delivery.
If you have not already done so, we would recommend contacting the retailer directly, as they remain responsible for your order and are best placed to assist with arranging a replacement, refund, or further investigation where appropriate.
That said, if you would like to respond to our request for information, we would be happy to review the details available to us and provide any additional clarity we can regarding the parcel's journey and current status.
We apologise again for the inconvenience caused and hope the matter is resolved for you as quickly as possible.
Terrible moral compass
This company has a complete disregard for anything that isn’t their own profit margins
July 7, 2026
Unprompted review
Complete failure to deliver my package
I foolishly bought a blu-ray from Music Magpie which was sent through Whistl. I now have no idea where my package is, as it's stuck on "Handed over to Delivery Carrier", whatever that means.
Congratulations on Whistl for making the Dutch postal service look competent.
PS: If somebody from Whistl feels the need to send some mealy-mouthed non-answer, put that effort in actually getting my package delivered.
July 2, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate the opportunity to clarify the tracking status.
Whistl is not a final-mile delivery courier. Our role is to facilitate the collection and processing of parcels before handing them over to the relevant delivery provider for onward delivery.
The tracking status "Handed Over to Delivery Carrier" confirms that the parcel has left the Whistl network and has been passed to the delivery courier responsible for completing delivery. This means the item is no longer in our possession and is currently progressing through the courier's network.
Whilst our ability to intervene directly after handover is limited, we would be happy to review the shipment for you. If you respond to our request with your order tracking details, a member of our team will investigate and provide as much clarification as possible regarding the delivery.
Woeful
Woeful! Tracking has not been updated in a week - it still states 'collection scheduled'.
Zero customer service support, and I'm still waiting for my parcel
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to leave a review. We are sorry to hear your delivery is outstanding.
The tracking status "Collection Scheduled" would typically indicate that Whistl has not yet received the parcel from the sender and that it has not yet entered our network for processing and onward handover into the delivery network. As a result, no further tracking updates would be expected at this stage.
If you have not already done so, we would strongly recommend contacting the retailer directly to query the status of your order, as they may be able to provide further information regarding dispatch.
In the meantime, whilst we may be limited in what we can advise at this time, we would be happy to review the shipment for you. If you are able to respond to our request with your tracking details, a member of our team will reach out and provide any additional clarification available.
Whistl won't deliver parcel that's been sitting in their depot the past two weeks
Whistl have a parcel they've received from MusicMagpie two weeks ago (15th June) which should have been delivered to a relative. Instead, through Whistl's own tracking system, I know it's been sitting in one of their depots the past two weeks. Having just spoken on the phone to their 'customer service', they won't deliver the item, won't volunteer information, won't show any hint of affirmative action. They put the blame on MusicMagpie, who according to them 'should' contact them first. They are basically covering for each other because they are so unprofessional. If I could give 0 out of 5 stars, I would.
July 1, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify the situation.
Whilst Whistl facilitates the collection and onward processing of parcels, we are not the final delivery courier and do not complete deliveries to recipients. As a result, our ability to intervene once an item has progressed through our network is limited.
As Music Magpie is both the sender of the parcel and the account holder with Whistl, they remain responsible for raising any enquiries directly and for supporting their customers should an issue arise. This is why our Customer Services team advised that they contact us regarding the shipment. This process is not intended to pass responsibility elsewhere, but to ensure that any investigation is raised by the party with whom the service was booked appropriately.
In most cases, parcels collected by Whistl are handed over to the relevant courier within 24 hours of receipt, so it would be highly unusual for an item to remain within our network for up to 2 weeks. However, if you are able to share your order tracking details in response to our request, a member of our team will be happy to review this for you and reach out to provide as much clarity as possible.
Tracking is a bit off but delivery was good
My DVD from Malaysia was delivered in good time and in good condition, the reason I knocked a star off was that the tracking seems to end once it is handed over to Royal Mail so I was left hanging for 5 days not really knowing when or if it would be delivered. They do have a webchat but that was AI and left me none the wiser.
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and I’m pleased to hear that your DVD arrived safely and in good condition. I’m sorry, however, that the tracking experience left you feeling uncertain.
From the reference provided, I can confirm your item was sent via a part-tracked service. This means tracking updates are limited to scans within our network and do not extend through to final delivery. Once the parcel is handed over to Royal Mail, it continues as an untracked service within their network, so no further updates are available following.
We appreciate that this may not have been made as clear as it should have been, and we will take this feedback on board to improve how we communicate tracking expectations in line with the individual services.
Avoid this service at all costs
Item would be delivered quicker on a hippo going backwards through tarmac
I ordered 2 games from musicmagpie that are now a week overdue, they've disappeared into the abyss that is 'at depot'
Website looks like its been designed by a child, help and contact would be easier on a ouija board.
Although im aware musicmagpie aren't at fault im apprehensive to ever order from them again due to this
1 star is lucky, you dont even deserve 0 stars
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and I’m sorry to hear you've not received your delivery. We understand how frustrating it can be when a delivery does not meet expectations.
To clarify, Whistl acts as a carrier management provider, meaning we support the dispatch of parcels into the delivery network, but the final delivery and tracking updates are handled by the delivery courier directly. Updates following will therefore depend on when the courier scans the item within their network meaning we actions we can take directly are limited.
We appreciate that this process can sometimes feel unclear. As outlined on our website and via our chatbot, the retailer remains responsible for your order and is best placed to investigate delays and arrange any resolution on your behalf, which is why we recommend contacting them directly.
That said, we take all feedback seriously and are continually reviewing our service and communication. If you’re able to share further details via response to our request, we would be happy to provide any additional clarity we can.
This might be the worst EVER
This might be the worst, most inefficient organization of all time. Every time I order something and it's posted involving these clowns, I know I'm either never going to get it, or I'll get a year later.
What makes it worse is that their tracking, and customer service is non-existent. Example - I order an Item from e-bay. tracking showed it had been handed over to the whistl group.
I had a notification two weeks ago to say it would be delivered that day and I thought to myself " Eureka, these bad boys have cracked it ", but alas, no. The item never arrived, and it still shows " at delivery depot ".
So, you have the option to go to their website and use a chatbot to track your order, which tells you the same thing. If you ask to transfer to an agent, it tells you they are connecting you, then just ends the chat. To add insult to injury, they then send you a survey request to ask how they did.
So, I tried calling - patiently went through all the option waiting to be connected, but the calls just ends. There's no option to speak to a human?
This is beyond dreadful. Who's monitoring this? Who within this group is looking at their 1.2 score on TrustPilot and saying " Hey chaps, we really need to do something about these because our customers are telling us we are awful "
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback.
We completely understand how frustrating this must be, particularly with the delays, tracking updates and the difficulty you’ve encountered trying to contact us.
I’d like to clarify that Whistl is not the final delivery courier—we facilitate the dispatch of parcels into the delivery network on behalf of the retailer. Tracking updates after handover are therefore provided by the delivery courier (such as Royal Mail, Evri, DHL, etc.) and will depend on when scans are completed within their network.
We appreciate that this can feel unclear, however our chatbot and website guidance are designed to direct customers back to the retailer, as they remain responsible for the delivery and any investigation or resolution. This does mean our ability to intervene directly is limited.
That said, if you’re able to share your tracking details by response to our request, our team would be happy to review and provide any clarity we can.
We’re sorry again for the frustration caused and appreciate you taking the time to share your experience.
A poor and pointless service
A poor and pointless service.
I deal with Music Magpie and Rarewaves on a regular basis who use Whistl. The tracking either doesn't work, or they end up keeping the item for up to 7 days before before being bothered to pass it onto Royal Mail. This isn't a one off, it's a regular thing (I have every tracking number with all the details). If I pay for first class I expect a first class service. I'm not blaming Rarewaves, they dispatch pretty quickly, and I'm not blaming Royal Mail, because when Whistl can eventually be bothered to give it to Royal Mail, it usually appears the next day. If Rarewaves chose to use Royal Mail directly, it would be on my doorstep 24 hours later, yet this Whistl middle man can take over a week. Not sure why anyone would use them as it reflects badly on the sender of the item, and also reflects badly on the person who eventually delivers it.
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, I'm very sorry to hear of your experience resulting in repeated delays and lack of clear updates.
While items are typically passed to Royal Mail within 24 hours of collection, this can occasionally vary depending on volumes and operational factors. That said, it should not be a regular occurrence for parcels to remain within our network for several days, and would be highly unusual for any items to be held within our network for up to 7 days.
We appreciate your comments regarding the impact this has on both the retailer and final delivery experience and we will ensure these concerns are shared internally for review.
If you’re able to respond to our request to provide the specific tracking details mentioned, our team would be more than happy to look into this further and provide additional clarity.
Bought some CD's from MusicMagpie…
Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days .
Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and not handed over to Royal Mail.
There is no way of contacting Whistl, all you get is contact seller who will not contact Whistl on your behalf.
You cannot give minus stars for reviews.
June 26, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and I’m very sorry to hear about your experience. We fully appreciate how frustrating it can be when a delivery is delayed and tracking does not update as expected.
While we facilitate the movement of parcels into the delivery network, the retailer remains responsible for investigating any delays and arranging a resolution on your behalf, which is why we recommend contacting them directly in the first instance. That said, you can also reach us via the contact form available on the Contact Us page of our website.
In most cases, parcels collected by Whistl are handed over to the relevant courier within 24 hours of receipt, so it would be highly unusual for an item to remain within our network for up to 7 days.
If you are able to share your order or tracking details in response to our request, a member of our team will be happy to review this for you and reach out to provide as much clarity as possible.
They've destroyed a community and have…
They've destroyed a community and have yet to publicly apologise or make amendments.
June 25, 2026
Unprompted review
Just pathetic
Terrible at logistics and their huge Durham warehouse is widely despised and unnecessary. Horrible company
June 11, 2026
Unprompted review
An order through amazon I did on may…
An order through amazon I did on may 23rd, on may 28th I got a notification "Collection Scheduled". Now it's june 9th and no updates whatsoever. In Amazon it just says "delayed". Over two and a half weeks with no communication or updates.
June 9, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review we’re sorry to hear about the delay and lack of updates on your order.
As a carrier management company, we assist retailers with the collection and dispatch of parcels into courier networks, but we are not directly involved in the final delivery therefore ongoing tracking updates once the parcel has been handed over would come from the courier the sender has chosen.
That said, if you're able to reply to our request with your order or tracking details, a member of our team will gladly reach out to look into this for you and provide as much clarity where possible.
Lost packages,completely unreliable please do not order with whistl as they managed to lose two SEPARATE parcels
If I could give it 0 stars I would, I ordered two DVDs through MusicMagpie, and both parcels were sent with Whistl. Both were later confirmed by the seller as lost by the courier. I also paid €18 in customs charges before finding out the items would never be delivered. Although the seller refunded me, the experience was extremely disappointing because the DVDs were no longer available. I would not want important deliveries sent through this courier again. They were TWO SEPARATE parcels and managed to lose both but yet made me pay customs which I’m STILL trying to figure out how to get my money back.
June 8, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review, we’re sorry to hear that your two parcels were not received as expected. We understand how frustrating and disappointing this must be.
As a carrier management company, we support retailers by providing software and managing the collection and dispatch of parcels into various courier networks. However, as we are not a courier ourselves, we are unfortunately not directly involved in the final delivery once items have been dispatched.
However, if you’re able to reply to our request with a few more details about the parcels, a member of our team will gladly reach out as soon as possible so that we may provide further clarity and guide you on the next steps.
If you think EVRI is bad think again
8 Days to deliver a parcel containing a CD - EIGHT DAYS.
It would have been quicker if I had ridden bareback to the senders property and brought it back myself. In fact it would have been quicker if I had hopped there and back.
June 5, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review.
We're sorry to hear that your delivery was not received as expected. If you would like to respond to our request, a member of our team will gladly reach out so we may look into this further.
Wouldn't waste my time again.
Wouldn't waste my time with this company again, everything was late and customer service was rude. Absolute joke of a company, try someone more reliable.
May 8, 2026
Unprompted review
Useless AI Customer Service
I ordered a DVD from musicMagpie, which according to the website was dispatched on 20May2026. The item shows as being received at Whistl's depot on 23May and there have been no updates since then.
I attempted to use the company webchat to find out when delivery would be made. Sadly the AI bot, Ceri is as dumb as soup and instead of answering the question it kept asking questions I had already answered. This is what you get when you replace a person with a badly programmed robot. Pathetic
May 27, 2026
Unprompted review
Quick Delivery for Shark Ninja Items
Ordered items from Shark Ninja, and the delivery label showed Whistl UK - items were delivered very quickly and in great condition
May 10, 2026
Unprompted review
Awful service
Awful service, poor communication. You don't know when the product is going to be delivered, no updates and even when I was home, heard knocking and rushed to open door, I only saw the delivery guy leaving in their car. 3 unsuccessful attempts to deliver despite being at home. Nobody called, nobody rang the bell. I called customer service and they cannot reschedule delivery, they can't send it to collection point, they can't leave it with neighbour and they can only leave it unattended in front of my home. When questioned, they said they've escalated this. Meanwhile no money, no product, no solution. Awful
May 22, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.