Whistl UK Ltd Reviews 

1,145
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, most reviewers were let down by their experience overall. Many customers frequently report significant delays and non-delivery of their orders, with items often getting stuck at depots or never arriving, sometimes even being delivered to incorrect addresses. Reviewers also encountered issues with packages marked as delivered when they had not been received, alongside unhelpful customer service and unreliable tracking that provided little to no updates. However, some customers noted positive experiences, with items arriving quickly and in good condition, and appreciated helpful delivery personnel who handled parcels with care.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many expressing significant dissatisfaction... See more

Order

Consumers report significant dissatisfaction with their orders, frequently citing a complete lack of useful... See more

Service

Customers consistently note negative experiences with service, describing it as awful, inefficient, and the... See more

Product

People report ambiguous experiences with product delivery, with some customers expressing disappointment with... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing a complete lack of support and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more

Company replied

Rated 1 out of 5 stars

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more

Rated 1 out of 5 stars

Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more

Rated 1 out of 5 stars

Whistl have a parcel they've received from MusicMagpie two weeks ago (15th June) which should have been delivered to a relative. Instead, through Whistl's own tracking system, I know it's been sitting... See more

Company replied


Company details

  1. Business to Business Service
  2. Logistics Service
  3. Warehouse

Written by the company

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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1.2

All reviews

(1,145)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Profit over people

Based on recent changes, the company appears to be prioritising profit over people and long-term service standards. Not a great look.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Once my package reached whistl it just disappeared. Their customer support is sutterly useless, half the time spent trying to contact them was spent trying to get an AI chat bot on their website to help.

I wouldnt be suprised if they spend more money on tokens for the AI bot than actual deliveries.

I dont think im going to get my parcel, im avoiding them all much as possible going forward.

April 2, 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services however, as we are not a courier, we do not carry out any deliveries to individuals.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcel in question.

In the meantime, please do accept our apologies for the inconvenience experience via use of our Chat Bot - this is currently under review and development but we thank you for bringing this to our attention.

Rated 1 out of 5 stars

Another 1 star review

Pretty much the same experience as everyone who has already left a 1 star review. How are they still in business?

April 1, 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with provision of multi-carrier software along with collection, dispatch and delivery support with a variety of courier services.

Although we are not a courier ourselves and therefore do not carry out any deliveries to individuals, unfortunately, issues experienced with deliveries through these courier services are often mis-attributed to Whistl.

However, if you would like to respond to our request a member of our team would gladly reach out to obtain further information and provide clarity on your delivery and which service this is with.

Rated 1 out of 5 stars

Utterly disgusting company

Utterly disgusting company. Had multiple packages reaching the deport then suddenly to dissappear? How can that possibly happen. ALSO now to find out the have taken space up in that god forbidden storage unit in Wigen thats over looks the house. Well it would make sense from a company like this. I will TELL EVERYONE TO AVIOD THIS COMPANY for the rest of my days. Disgusting!!

April 6, 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcels in question.

Rated 1 out of 5 stars

Pack of wolves

Theyve willingly moved into the warehouse in Wigan that was built on land used by the local community leaving local residents open to repeated flooding, light pollution, noise disturbance & more.

Whistl should br ashamed of themselves but they only care about profit.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Attempted delivery

Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

April 3, 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review, we are sorry to hear that your delivery has not been received as expected.

As a carrier management company, we provide multi-carrier software along with delivery and collection support to retailers however, we are not a courier ourselves so your parcel would not have been in our care to deliver.

Generally, we would always recommend raising any issues with delivery through to the retailer you have purchased from directly as they are best placed to assist however, if you would like to respond to our request, a member of our team would be happy to reach out and clarify which courier service your parcel is with for delivery and support where we can.

Rated 1 out of 5 stars

Their warehouse in Astley has destroyed the community

Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Never use Whistl

As far as companoes go whistl is one of the worst and most evil. They have a terrible service for starters. Really bad customer care. And above all do not care about communities they build their giant warehouses in. They will stomp qll over the common man any chance they get. Avoid this company like the llague. Unless your a billionair. Then you are a plague so it makes sense that you use them.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever

Worst delivery company ever. I will NEVER EVER use your services. This company is moving into a warehouse in Wigan that has absolutely steamrolled an entire community without a second thought. A beautiful open space has been wiped off the map and replaced with a huge, looming industrial box right at the end of people’s gardens like something out of a nightmare.

Residents are now forced to live with blinding lights pouring into their bedrooms at all hours, and since this thing went up there have been flooding issues that mysteriously never existed before. But of course, none of that seems to matter to them.

And don’t even get started on the roads — completely unsuitable for the kind of heavy traffic they’re bringing in, yet here we are, expected to just accept the chaos, congestion, and constant disruption like it’s normal.

It’s beyond careless — it feels deliberate. Total disregard for the people living here, like the community is just collateral damage. If this is how they treat their neighbours, why would anyone trust them to care about anything or anyone else?

March 30, 2026
Unprompted review

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