Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more
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Review summary
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Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more
Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more
Whistl have a parcel they've received from MusicMagpie two weeks ago (15th June) which should have been delivered to a relative. Instead, through Whistl's own tracking system, I know it's been sitting... See more
Company replied
Company details
Written by the company
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Contact info
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, United Kingdom
- 01628 703 697
- moreinfo@whistl.co.uk
- whistl.co.uk
1.2
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give less then one stars I…
If I could give less then one stars I would. Appalling company with no care or empathy for the people of Asltey. Noise and air pollution to local residents when they already had a site near by which did not cause such upset. Where is your empathy?
March 30, 2026
Unprompted review
Rude company
Rude company. No consideration for local members of the public. Avoid like the plague.
March 30, 2026
Unprompted review
Avoid, like the plague
Extremely dissatisfied with their service and would ideally rate them with zero stars if that were an option. The company's communication was poor, and there was a total absence of updates. This experience makes Evri and Royal Mail appear competent by comparison!
March 21, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are sorry to hear your experience has been unsatisfactory.
As a carrier management company, our service is to provide multi-carrier software, collection and delivery support to retailers however, Whistl do not provide a courier service directly to carry out any deliveries to the end point ourselves.
Therefore, in relation to updates of a delivery, communicated from Whistl, this would be limited to information that has been made available from the courier responsible for delivering at any given time. However, generally updates may also be expected to be communicated from the retailer or courier responsible for the delivery directly.
We do apologise that this has fallen short for you on this occasion however, if you would like to respond to our request for further information a member of our team would be more than happy to reach out to you in order to look into this further and ensure any issues are reported through the appropriate channels.
Thank you again for your feedback.
Terrible Customer Service
Terrible Customer Service, not unexpected what so ever. Greedy corporate business with no actual care for customers.
March 2, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are sorry to hear of your comments regarding our Customer Service and appreciate you taking the time to feed this back to us.
If you would like to respond to our request, a member of our team will gladly reach out to discuss in further detail so we can ensure this is addressed appropriately for improvement.
Thank you again for your feedback, it is appreciated.
Moving into a warehouse that has…
Moving into a warehouse that has destroyed a community in Wigan. They will be operating in a location that will cause harm to residents and congestion on local roads that aren't suitable for their vehicles. A lovely local open space was destroyed to build a huge warehouse at the end of gardens which shines lights in through bedroom windows and has caused flooding. If they don't care about the impact on their neighbours they definitely don't care about their customers.
March 30, 2026
Unprompted review
Would give less they have built a…
Would give less they have built a massive warehouse that was only passed due to a back hand given to the council! It has caused floods killed wild life and is destroying peoples lives! Do not use!!!
March 30, 2026
Unprompted review
Shame on you brev.
You have given me a horrid experience and I no longer believe in the ethics of this company.
September 1, 2025
Unprompted review
They fail to meet with residents in…
They fail to meet with residents in Wigan to discuss concerns.
March 30, 2026
Unprompted review
Worst company ever and they are…
Worst company ever and they are destroying communities by signing to the Astley warehouse units
March 28, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are sorry to hear your delivery was delayed and not received as expected.
As a carrier management company, our service is to provide multi-carrier software, collection and delivery support to retailers however, Whistl do not provide a courier service directly to carry out any deliveries to the end point ourselves.
If you have not already done so, we would certainly recommend reporting this with the retailer you had purchased from however, if you would like to respond our request, a member of our team will be happy to reach out to understand further detail and ensure this is reported through to the responsible courier.
Thank you again for your feedback.
No updates
There haven't been any tracking updates for my parcell (bought from Musicmagpie) for 4 days.
March 27, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are sorry to hear you've received no further updates regarding the delivery of your order.
As a carrier management company, our service is to provide multi-carrier software, collection and delivery support to retailers however, Whistl do not provide a courier service directly to carry out any deliveries to the end point ourselves.
Depending on the courier service that the retailer has selected for delivery, a lack of tracking updates against a parcel may not always be indicative of an issue (where it may have been dispatched via an untracked or partially tracked service, for example).
If you would like to respond to our request, a member of our team would gladly check on this for you in order to advise however, if you have still yet to receive the delivery we would strongly recommend reporting this to Music Magpie, if you have not already done so.
Thank you again for your feedback.
Package Sitting at Depot for a Week
Package sitting at depot for a week. Terrible service. Why do people use it? I did not choose the courier it was the seller. Must be the worst courier out there! Horrendous. Since typing this a day ago I have tried to use the Whistl site. It says we are connecting you to a live operator and then cuts you off! Tried it 3 times. Never ever known such an awful service. Unable to be contacted. Package still sitting there. You can see how much they care they do not even check Trust Pilot reviews! Just tried live chat - ha ha - no such thing. I went through all options and got the bot. Package still stuck. I think I know what Whistl stands for now. Once the package is handed over to Whistl - they blow the whistle and everything stops! Still stuck there (29th March 2026). Collected on 16th March! No help from Whistl because you cannot contact them. They have my item - outrageous no-one there to help.
March 24, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are ever so sorry to hear of the trouble you've had with your delivery and that you have been unable to make contact.
Contact details, alternative to the Chat, are listed on our main site via the Contact Whistl page however, as we are not a courier ourselves, the deliveries would not be made by Whistl, therefore we do recommend any issues or queries on delivery are best reported through to the retailer from which you have purchased.
Where we provide collection support for retailers, to dispatch their parcels into the courier networks, they are handed over to the chosen courier service within 24 hours at most and it is highly unlikely that any would be held back at our locations for any length of time. However, if you would like to respond to our request, a member of our team would be more than happy to reach out and check this for you and ensure the issue with delivery is raised through the appropriate channels.
In the meantime, we have reviewed the chat function and found that our chat bot is not routing as intended unfortunately so this has now been raised through to our team to investigate and deploy a fix as soon as possible. We apologise for the inconvenience this has caused and thank you for bringing this to our attention.
Thank you again for your feedback.
-10 if I could.Purchased from music…
-10 if I could.Purchased from music magpie..said tracking now available on email recd.Proceeded to track item..would not verify me whatsover with tick box recurring.I will never again purchase with music magpie or anybody who uses whistl.co.uk..shoddy service on delivery.
March 23, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review. We are sorry to hear that you were unable to access the tracking information in order to obtain updates on your delivery.
If we could please ask you to respond to our request, a member of our team will gladly reach out so we can understand further and to ensure the issue is reported appropriately for resolution.
Thank you again for your feedback and bringing this to our attention.
Amateur delivery company
was waiting for a delivery then got a message saying package had been posted at 2.20. Nothing had been posted through my door. checked my 'ring' doorbell to find no Whistle delivery van had been down the drive that I live in.No idea where my package ended up. Absolute amateurs when it comes to delivering packages.....surely their drivers know how to use a satnav?
March 21, 2026
Unprompted review
Useless tracking system!
I have to echo many other reviews about the useless tracking. It doesn’t give you any indication as to where the item is, “in transit” could be anywhere! No idea of delivery date. Also when it is handed over to Royal Mail there is no tracking or delivery information from them either. I just have to wait I guess and hope. Which isn’t great when I have live plants being delivered!
March 20, 2026
Unprompted review
NHS letters take 1 month!
Yet again a letter from an NHS hospital department has arrived almost exactly one month later than the "Date typed" date on the letter. As much use as a chocolate teapot.
March 19, 2026
Unprompted review
This is the second time I have ordered…
This is the second time I have ordered from ebay and whstl have been the courier. Both times the tracking details appear the same. I am now in the third week of waiting for my item.
March 1, 2026
Unprompted review
Dreadful!
Dreadful!
They sit on collections for days before doing anything.
Why on earth do companies choose these instruments of all the other couriers which are far better, even Royal Mail are bette!
March 15, 2026
Unprompted review
Remember reliable couriers, it's not whistl
Remember reliable couriers? On time deliveries? I do. Not so much nowadays, and most certainly not from whistl. Delivery has been sat at the depot for a week now. Are the warehouse operatives on strike? Hibernating perhaps? Absolutely useless, yet companies continue to use them!
March 13, 2026
Unprompted review
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