Whistl UK Ltd Reviews 

Zero stars.
Package has been at depot a month (obviously lost..) and no way to contact them.
Luckily I’ve been refunded by the seller.
With al these bad reviews why are companies still using them??
Surely it’s not cost effective to have to refund customers constantly?

Tracking is beyond useless. Every package ends up stuck at depot for days on end or gets deliveredtothewrong address. I will stop using Music Magpie altogether if they continue to use Whistl. I've had Orders from the USA & China arrive much faster then items from within the UK!

I hate whistl I bought a dvd from music magpie promised within a day delivery I waited for a week for a refund and saying they lost it I hate this delivery service

Music Magpie service and reputation is suffering because of the sloppiness and apparent incompetence of the Whistl tracking system and delivery service. It is a shame. Music Magpie used to be a great company to deal with.

USA customer here, I ordered an item through Walmart via musicMagpie (I love them). I placed the order back on September 17th. Over a month went by and I started to wonder what was going on. I was confused because the first time I ordered from mM, their shipping was perfect, even with me being in another country. I reached out to them and a customer service rep named Paul said it was shipped around that date. He included the tracking number. It was there that I discovered that the problem is Whistl. There were only 2 tracking updates over the span of a month. What happened? Where is my package? And perhaps the best question of all: What are they doing with everyone’s packages once they get them? Hoarding them for themselves? Completely unacceptable. What a horrible move for Magpie to switch to this abomination of a company. I will NEVER order a thing from them again until they ditch Whistl. Point blank, period.

May as well whistl into the wind. Multiple packages lost through this company. I now go out of my way to not use them

Never had any issues ordering from Music Magpie on eBay, but it seems they've recently switched to Whistl as their courier and now it's an absolute joke. I've had two Music Magpie orders gone missing in the last month. One was claimed to have been delivered on a day when I was at home all day - having searched around my property nothing was there. A second parcel was claimed to have been delivered at 3 AM - total fabrication - who's delivering at that time? I now have another Music Magpie order, tracking shows the item has been stuck at their warehouse for the last week. Doubtful I'll receive it. What are they doing with these parcels?

Appalling service, parcel picked from vendor 12 days ago and no further updates.
I cannot fathom how they can be in business

Item stuck at depot for a week. No tracking updates since. No way to talk to an operator - only a very basic automated chat which gives no answers. Their website is so basic it's laughable.

Music Magpie: stop using them!

Have come to the conclusion they don't deliver to my address in London as the last three items sent with them have not arrived. If you find a company using them then just a matter of counting down the days until asking for a refund.

I had a message to say my parcel had been delivered but it hasn’t . Nobody had been to my house all day. I know that because I have reviewed the footage on my security camera . Dreadful service

How do they remain in business ?
Have had 4 packages not arrive recently on as many occasions. Tracking says delivered. .. untrue .. no knock at the door etc was in all day on those occasions. Totally hopeless as others before me have said. I had no choice with Whistl as they were the preferred choice of the retailers I was purchasing from. Too many poor performing companies in the UK. ...

2 of my small packages delivered to the wrong address on 2 consecutive days, despite clearly typewritten labels with correct address. Then again on 12/10/2025, I received small envelope that was delivered to another wrong address, or rather was left OUTSIDE the front door on 9/10! I am still waiting for other items which tracking says "delivered"! Where to though, is anyone's guess! Have sent an email to Customer Services, awaiting response.

just left package (dvd) poked into letter box, by time had got to door (30 seconds) he was shooting off in his crash helmet towards his bike with a cheery smile like that makes it ok.

Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received. Who delivers at that time??
Second parcel not received but saying delivered Wednesday 8th October. There logo should say you can whistl for it. Diabolical service

Awful company

you cannot track anything properly the Help section tells you to contact them if tracking does not update after a couple of days but all you get is a chatbot that only sends you back to tracking - the service is non existent I have been waiting for ages and the retailer cannot get an answer either . In future if a retailer uses whistle (or Royal Mail which is just as bad these days) I will not use them evri and yodel are much more reliable and that is saying something

My birthday present package with a book in it came covered in oil stains which had leaked through the cardboard envelope. The book was okay, but I am not impressed with the Whistl delivery service. If I could leave a zero star review, I would.

I ordered an item on 16 September and it was marked as dispatched on 17 September. This was from Rushden, 14 miles away from me. It finally arrived on 25 September, and then only because it was passed to Royal Mail. I could have walked there and back and collected it more quickly. Abysmal!

This courier company is a disgrace and nobody should trust them to handle their deliveries. I have never ever had a delivery on time if they have handled it.
My last delivery took 11 days to arrive with Royal Mail, what on earth took them so long !!!!