White & Company PLC Reviews 

2,964
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,964)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just Don't

Big reminder not to pay for HomeProtect. Feel conned. Damaged goods where not covered or protected as said.
Still very distressed over all the damage. Finding more horrors as unpacking continues. Just use another company would be my advice.

April 30, 2026
Unprompted review
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Reply from White & Company PLC

Leaving false reviews is illegal, and can lead to severe legal and financial penalties. As explained on various occasions, all info about the cover you purchased was shared with you and the outcome from your claim was in line with our terms and conditions. Your continuous reviews about the same subject is directly aimed at causing damage to our reputation and I suggest you refrain from doing so further.

Louis Spies
Sales Director

Rated 5 out of 5 stars

An excellent experience

An excellent experience - the move was very smoothly executed! All personnel were courteous and nothing was too much trouble. Thank you everyone.

July 1, 2026
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

White and Company have moved us twice…

White and Company have moved us twice this year. Always great service, from initial booking and the removal staff were super helpful and careful.

June 30, 2026
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Arrived on time and were quick and efficient. Steve, Oscar and Jay made sure that everything was packed correctly and handled with care, and they were friendly and approachable. Nothing was too much of a task :) Thanks guys! 😊

July 3, 2026
Unprompted review
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Well planned

Well planned.
Adaptable.
Hard working.
Methodical.
Tidy and polite

June 29, 2026
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent service and support in…

Excellent service and support in getting our Flight Simulator to Jersey. Not an easy task for an usual object and we reallt appreciate the support and logistics of the White co team and the safe handling of the simulator to its final destination at the Jersey Aero Club.

April 15, 2026
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Reply from White & Company PLC

Dear Mr McConnell,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

White & Co Lancaster

From start to finish I can't recommend this company highly enough, they were superb. From the initial contact, the quotation, agreeing the move date (Martin) through to the actual move date they were a joy to deal with. A special mention to the removal team on the day, Stuart and Dave who were fantastic, nothing was to much trouble and everything was done with a smile and a sense of humour.

June 17, 2026
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Reply from White & Company PLC

Dear David,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

All went as smoothly as moving does.

All went as smoothly as moving does.
The team on moving day worked tirelessly in what was the hottest of days

June 26, 2026
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Reply from White & Company PLC

Dear Sarah,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Having never used a removal company…

Having never used a removal company before we were very uneasy but we had no option as we were moving to the Isle of Man. We need not have worried as the move couldn't have gone any better and we were very impressed with the service received. The London team (Freddy, Donal, Jorge, Julian and Kyle) couldn't have been more careful with our possessions and wrapped all our furniture. They were very professional and a very friendly team. We were also pleased with the service from Callisters who delivered our possessions to our new home on the island. We wouldn't hesitate in recommending White & Company and thank them for a job well done.

June 19, 2026
Unprompted review
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Reply from White & Company PLC

Dear Sharon,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

The Transfer of Sentimental Chattels to the UK.

it was a unique event after 28 years to bring back many sentimental items and furniture. The quantity of forms and detail apart from physical listing took us hy surprise but with a few guiding calls and e-mails we had the result required. the staff were helpful and pleasant.

June 17, 2026
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Reply from White & Company PLC

Dear John,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

We recently used White & Company for a…

We recently used White & Company for a house move over three days due to the distance, and the service was excellent from start to finish.
Kev Mc, Miya J, and Oscar were fantastic—professional, efficient, and worked incredibly hard throughout. Kev provided clear communication and led the team brilliantly, especially when dealing with some heavy and awkward furniture.
The whole team was friendly, cheerful, and showed great care and respect for our belongings, making sure everything was well protected with covers and wrapping.
We wouldn’t hesitate to use White & Company again and would highly recommend them to anyone planning a move. Thank you.

June 10, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Great experience with international move

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we received courtesy calls before movers arrived. Our belongings were handled with care, only minor scratches on one item. Price was exactly as discussed.

Wholeheartedly recommend White and Company PLC

June 1, 2026
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Reply from White & Company PLC

Dear Mr Webendoerfer,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

I thoroughly enjoyed the team

I thoroughly enjoyed the team, nothing was too much trouble. I would go with this company again as I felt they were value for money.

June 10, 2026
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Reply from White & Company PLC

Dear Kate,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Professionalism from beginning to end

From beginning to end, White’s service was perfect. They really went above and beyond and made my move from Switzerland to London as smooth as it could possibly have been. My movers Felipe and Donal were kind, efficient and caring, always lending a helping hand and doing more than promised. I couldn’t have asked for a better team!!

June 22, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Alexander,

Many thanks for your kind review. Your thanks will be passed on the Felipe and Donal.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Relocated from Jersey to Stockport

Relocated from Jersey to Stockport. White &co were brilliant. Packed and shipped with very little stress. In crazy El Niño weather bomb 30 degrees heat and lads never stopped. Great guys from Lancaster branch Stuart and Dave unpacked up. Great guys.

June 29, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Mark,

Many thanks for your kind review. Your thanks will be passed on to Stuart and Dave.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

We had a really good experience today…

We had a really good experience today with Kyle and Daryl, who were both very professional, polite and efficient helping us move from Exmouth. Thank You vervmy much.

June 29, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Andy,

Many thanks for your kind review. Your thanks will be passed on to Kyle and Daryl.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very good experience overall

Very good experience overall. Very professional and efficient!

June 29, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Mary,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Taking the anxiety out of removals.

I was very impressed by the detailed and comprehensive explanation of the removal services White Company provide, their storage facility locations and the support systems in place.
The actual emptying of house contents and loading onto the removal lorry was undertaken with care and respect.
Thank you for a tough job done with efficiency.

June 12, 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Brian,

Many thanks for your kind review.
Kind regards,
Louis Spies
Sales Director

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