White & Company PLC Reviews 

2,964
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 831 reviews, reviewers overwhelmingly had a truly great experience with this company. People frequently praise the friendly, helpful, and exceptionally hardworking staff who handle precious belongings with great care and deep professionalism. Customers note that the entire moving process is extremely smooth, very well organized, and remarkably stress-free from the very beginning all the way to the final delivery. Some reviewers were not happy with item conditions, reporting that certain belongings arrived scratched, broken, or damaged during the transit. Consumers also frequently mentioned that packing quality occasionally varied across boxes, leading to noticeable disappointment when discovering unfortunate breakage among their personal items.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professional, helpful, and hardworking nature... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently polite, professional, and... See more

Delivery service

Consumers find delivery_service to be a professional and efficient experience overall. Reviewers frequently... See more

Product

Customers had ambiguous experiences with product handling, as feedback reveals a stark contrast between... See more

Quality

Reviewers mention ambiguous feedback about quality, with highly polarized experiences regarding packing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

Boxes etc provided. Collection guys were fantastic (Guernsey). Delivery guys (Knaresborough) fantastic, some extremely heavy granite items, completely unfazed. Everything put where I asked and done w... See more

Company replied

Rated 5 out of 5 stars

Very kind and accessible booking service. The company was very helpful when I had to rearrange the delivery address at short notice, due to the house purchase falling through. Removals ran smoothl... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,964)

806 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply brilliant

Simply brilliant. Made our move from Hampshire to Holland a breeze. Great team, very professional, organised, careful and a pleasure to work with.
Highly recommend.

June 1, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent service and team from start to finish

Fantastic quick communication from quotation to removal, great advice for our long distance move from Hampshire to North Wales. A brilliant removal team, kind and endlessly patient with moving certain items into local storage in wales and changes in what furniture went where. Coped with our crazy amount of garden pots, tools and husbands heavy engineering tools in a cheerful manner! Can’t rate them highly enough. So great after stressful year long conveyancing to have such kind and patient and highly professional team take the worry out of our move. Highly recommend, you will be in safe hands.

June 2, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

I brought my furniture from abroad

I brought my furniture from abroad, and they were great and a pleasure to work with. They were on time, professional and friendly!! Definitely would recommend them to anyone!

May 21, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Move from Shropshire to Oxfordshire

We used Whites for a recent move from Shropshire to Oxfordshire and received excellent service. Dave P, Dan and Adam G were our movers and they were very professional, knowledgeable and really seemed to care that we had a good experience. This was our first move with a moving team and would definately use them again. Thanks team, you made a stressful period very seamless.

June 4, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Moving house was made so much better with their helpwas very pleased with the service…

I was very pleased with the service this company gave to me. The 3 men who moved my household goods were excellent, very helpful and polite, also very friendly. As an old aged pensioner I needed help and they certainly did that.

May 29, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Amazing overseas shipment pack service

Al and Rupert packed our belongings up for an overseas shipment this week and they made it a completely painless experience.
They turned up on time and were friendly, professional and courteous. They were very thorough in listening and understanding when we explained which items were to be shipped and which were to stay.
They put protective floor coverings down when in and out of our house to keep the carpets clean and we were amazed at how quickly they got the job done … and to a great standard!

June 3, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic company

Fantastic company, very happy and polite staff, kept us updated, made our move less stressful, the collection and delivery guys worked like Trojans! Amazing! Would highly recommend 🤩

May 29, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Great company and would recommend to…

Great company and would recommend to everyone. Good value for money.

The packers arrived on time and did an excellent job with the packing. They took great care of my posessions and asked questions if they were not sure about something, keeping me in the loop at all times. They packed the whole place in about 4 hours even though they had to disassemble items like wardrobes and beds.

My destination was 5 hours away so they arrived the next day and at the time stated. The lane was not suitable for a long vehicle so they had to transfer my goods to a smaller vehicle to get them to me. The weather was not brilliant but they worked hard and got everything sorted. They reassembled the furniture and made sure everything was where I wanted it before they left. An excellent job all round.

June 2, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 4 out of 5 stars

Had to chase when boxes did not arrive…

Had to chase when boxes did not arrive as promised. Had to chase twice to get boxes delivered in uk. Otherwise cheerful crew and everything as expected

April 27, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very efficient friendly guys

Very efficient friendly guys, speedy but very safe with it.
Will use again

May 28, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 4 out of 5 stars

Staff were very helpful with moving…

Staff were very helpful with moving boxes etc to correct places. Thank you

May 18, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx
Louis Spies
Sales Director

Rated 4 out of 5 stars

Quick, efficient, helpful staff.

staff arrived on time and were quick and efficient. They were helpful and friendly.
Had a couple of minor breakages but overall well packed and well delivered

May 19, 2026
White & Company PLC logo

Reply from White & Company PLC

Good Morning,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 4 out of 5 stars

Professional

Professional, courteous and engaging team from Lancaster. Big thanks to Mark, Dave and Kevin for working through the rain to deliver our household possessions.

June 3, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Sean,

Many thanks for your kind review. Your thanks will be passed on to Mark, Dave and Kevin.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Highly recommend

Highly recommend, very efficient and professional. Clearly well experienced and very friendly. Very smooth move

May 19, 2026
White & Company PLC logo

Reply from White & Company PLC

Good Morning,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

White & Company London Branch Crew Henry and Leon were outstanding

White & Company London Branch moved us into our new home in Deal on 26th May 2026.
The crew were Henry and Leon. They were outstanding - very helpful , good natured, highly competent and efficient. They made what could have been a highly stressful experience very easy. Would definitely recommend.

May 26, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Carole,

Many thanks for your kind review. Your thanks will be passed on to Henry and Leon.

Kind regards,
Louis Spies
Sales Director

Rated 3 out of 5 stars

Miscommunication and Lack of transparency

Firstly the moving team who packed and delivered our furniture were excellent. Very friendly helpful and hardworking. Delivery timescales were amazing and exceeded expectations. 5 stars for this team.

Negative feedback is around clarity of the quotation methodology. It was originally explained that the quote is based on volume however when the move changed from shared to direct the pricing shifted to being based on crew and trailer costs. This wasn’t clearly communicated at the time resulting in us reducing the number of items to remain within the original understood volume.

Insurance clarity, there was insufficient transparency regarding the insurance cover included as standard and the necessity for the marine cover. At the time of signing I was not aware that the standard insurance provides cover of only £35 per item/box. This level of coverage in my view is not practical for example a TV would be insured for £35, effectively making additional marine insurance essential. Consequently I incurred an unexpected cost of circa £1000 late in the process for the enhanced cover.
I chose white and company based on an expectation of clarity and trust, which in this instance was not met.

I did reach out to the office prior to this review to seek clarification however the response regarding insurance was limited to stating that the details were included in the terms and conditions, which I did not find constructive.

The office team did arrange repair to the damage caused to our floor during the removal process quickly and to a high standard.

May 20, 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you for your review and 5 stars for the crew. We will make sure that your comments are passed to them. I am sorry that our quotation and liability cover was not explained better to you. I will discuss this with our branch which handled your move.

Kind regards

Louis Spies
Sales Director

Rated 5 out of 5 stars

Truly excellent from start to finish

Truly excellent from start to finish. Our move from Albrighton to Carterton was in three days of blazing heat.Mark, Dylan,Adam,Jack, Dan and Jordan were fantastic. Professional and courteous throughout and really took care of our belongings.

May 28, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Jon,

Many thanks for your kind review. Your thanks will be passed on to all the team involved with your move.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Thanks Adam and Jordan

Adam and Jordon from the Telford branch arrived down the small country lane in France to unloaded on what was an unseasonably hot 35c in late May. They worked for 2 days to get the truck&trailer unloaded and into the house efficiently and with good humour. Adam’s skill navigating the narrow roads was something to behold. They were super in getting things in the right places and were extra careful carrying heavy and bulky items up the stairs. Thanks Adam and Jordon!

May 29, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Linda,

Many thanks for your kind review. Your thanks will be passed on to Adam and Jordan.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very good service

Callum and Franci from the London branch were brilliant moving our stuff out of the house. They were friendly and professional, and the job was done very efficiently. Would definitely recommend!

May 11, 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Rosie,

Many thanks for your kind review. Your thanks will be passed on to Callum and Franci.

Kind regards,
Louis Spies
Sales Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look