White & Sons Reviews 281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making potentially stressful processes much smoother. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized attention and efficiency. Reviewers are particularly impressed with the quick response times and the clear, consistent communication throughout their interactions. However, some customers also noted issues with communication, mentioning instances where they received no explanation or update despite multiple attempts to contact the company. A few people reported that their contract termination was not acknowledged, and concerns were raised about the accuracy of information provided by staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and first-class... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick... See more

Company replied

Rated 5 out of 5 stars

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible. They All spent time to make it a personal touch, rather than some of the larger Est... See more

Rated 5 out of 5 stars

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or sel... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Worse estate agent in the country!

I feel ashamed that I had to give this AWFUL company even a star on this rating! Never in my life, have I dealt with such a dishonest company. We are in a dispute with them over a 'cash call' that they made up to try and get money from us leaseholders. They DELIBERATELY gave their solicitors an old address (an address I used to live in 3 years ago!) So that important court papers were sent out to the wrong address. I therefore never received anything (even though the first letter was sent correctly). They deliberately lied and tried to trick us. AVOID THIS COMPANY AT ALL COSTS!

March 27, 2025
Unprompted review
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Reply from White & Sons

We are disappointed that you still feel we are in some way responsible for your current situation.

Whilst we will always endeavour to assist where we can, in this instance, we act in an advisory capacity to support our client, which is your management company.

We offer administrative support and legal guidance to ensure that all leaseholders settle their prearranged financial obligations and adhere to the terms of your Head Lease.
This matter is now in the hands of their legal team. No amount of 1-star reviews will negate your indebtedness to them.

However, if you feel that our handling of this matter needs to be escalated, our professional departments are proud to be regulated by the Royal Institution of Chartered Surveyors (RICS), and as such, we have a formal complaints procedure that you can utilise https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/

Rated 5 out of 5 stars

Friendly and professional service

All the team were friendly courteous and professional. My property was presented to the market with professional images and all viewings were escorted by a member of staff and regular feedback offered. A satisfactory sale was arranged within a relatively short space of time.

March 17, 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you found our service to be friendly & professional. We are over the moon that your sale was satisfactory and that we managed to complete within a short space of time. Thank you for placing your trust in White & Sons to help.

Rated 5 out of 5 stars

A great team

White and Sons took over the block management of our block of flats a year ago. We have found Debbie and Jamie to be professional and approachable. They are happy to discuss any concerns we have and are currently assisting us with major renovation work and we have every confidence in them.

March 12, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience, we really appreciate you doing this. We are over the moon to hear that you have found Debbie & Jamie professional and approachable. We look forward to working with you for many years to come.

Rated 5 out of 5 stars

Had an excellent experience buying…

Had an excellent experience buying through White & Sons with special mention to Cedric for going above and beyond with regular comms to keep momentum with solicitors. If we were selling, they would be our first choice. From viewing to completion the process was professional and efficient. Thank you again :)

February 7, 2025
Unprompted review
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Reply from White & Sons

Thank you for leaving a review. Your kind words have really made Cedric's day! We are delighted to hear we would be your first choice if you were to sell. Thank you once again.

Rated 1 out of 5 stars

Not recommended and stay away.

March 1, 2025
Unprompted review
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Reply from White & Sons

Despite repeated attempts to help you resolve your situation with our clients, we are disappointed to hear that you remain unsatisfied with our service.

Now that your indebtedness to our client, the management company, is in the hands of their legal team, could we ask you to continue communication through our formal complaints procedure. https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/
White & Sons

Rated 5 out of 5 stars

Highly Recommend

We are extremely happy with the service that was provided by the Leatherhead team. We met Cédric a year prior to selling our property and when we made the decision to proceed, we knew that his team would be the best fit for us as he stood out from all the other agents we met. Cédric took the time to discuss our needs, offer advice and was always there to answer any questions and sort out any issues we had. Jack and Jago took the time to come and visit our property so they could provide a top service - and they did. Jack found a buyer for our property within a couple of weeks and like Cédric he was friendly, honest and helpful. I would strongly recommend anyone selling their property to consider White & Sons in Leatherhead if you want a team that are honest and support you throughout.

December 11, 2024
Unprompted review
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Reply from White & Sons

We are delighted that the service lived up to your expectations. It's so wonderful to hear that the Leatherhead team have that perfect balance between professional and personable. Your recommendation is the biggest complement we could ask for - thank you choosing White & Sons and for sharing your experience.

Rated 4 out of 5 stars

A good viewing experience with Lisa last week

Lisa managed to arrange 2 back-to-back viewings shortly after a call to understand my family's accommodation needs and wishes. She is very friendly and knowledgeable, also very well-prepared before meeting us and I like the way she can honestly describe and explain the pro and cons of each property. Though there're questions she might not be able to answer instantly during the viewing, she did follow up with the office and we were able to get the info pretty quickly to assist our decision-making process. It was a very enjoyable experience, thank you Lisa!

February 28, 2025
Unprompted review
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Reply from White & Sons

We are delighted that you had a good viewing experience with Lisa. Thank you for sharing your experience, we really appreciate you taking the time to do this. Best of luck on your property journey.

Rated 5 out of 5 stars

Massive relief and thanks

I would like to thank Alex and his team in the Planning office in Oxted. They have won a 4 year planning change of commercial use. It went to the National inspectorate. Alex was so calm, professional and experienced . Never flustered despite many underhand actions against us. I will definately use White and Sons should the need arise in the future.

February 27, 2025
Unprompted review
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Reply from White & Sons

So pleased Alex and the planning team were able to secure your change of use. Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

Excellent

From the outset the team at White and Sons Horley were faultless. They understood our selling requirements and were proactive in arranging several viewings within a few days of our house going live. The communication throughout was excellent including concise feedback on each viewing.
Within a week of the house being listed they achieved above asking price.
An absolute pleasure to deal with, we wouldn’t hesitate to recommend.

February 25, 2025
Unprompted review
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Reply from White & Sons

It was an absolute pleasure to read your incredibly supportive review, thank you. We really appreciate you taking the time to share your recent experience. Thank you for placing your trust in us to help sell your house.

Rated 5 out of 5 stars

Found White & Sons very helpful

Found White & Sons very helpful! Was easy to get in contact with Ed when I needed and he was always quick to find out info if needed.
It was a long exchange which Ed took over part way through and that went without causing an issue to me which I was very grateful for.

February 19, 2025
Unprompted review
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Reply from White & Sons

Delighted to hear that you found us to be very helpful. We understand that sometimes exchanges can be a lengthy process and we endeavour to mitigate the frustration this can cause; so reading your comments is reassuring. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Megan was a wonderful property manager…

Megan was a wonderful property manager who was responsive, empathic and always on hand to quickly resolve any issue.

February 18, 2025
Unprompted review
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Reply from White & Sons

Megan was delighted to read your incredibly supportive words. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Dorking branch has been great

Dorking branch has been great. Professional, helpful and they keep you updated. Highly recommend.

February 15, 2025
Unprompted review
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Reply from White & Sons

We really appreciate you taking the time to leave a review, thank you.

Rated 5 out of 5 stars

Simply amazing service.

Freya offered a warm and friendly service with professionalism throughout. We were kept informed during the process and everything was completed in a timely manner. Nothing was too much trouble. We have rented in the past and also brought and sold properties being landlords ourselves but this experience has by far been the best. Thank you Freya for your amazing service.

February 1, 2025
Unprompted review
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Reply from White & Sons

Really pleased that your experience with Freya has been "the best" so far. Thank you for sharing your experience, we really appreciate you taking the time to do this. Delighted we were on-hand to help.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! The team at White & Sons Leatherhead have been fantastic from the very beginning. We had Jack and Cedric working closely on our case and they have been so helpful every step of the way. As first time buyers this experience was new to us and very nerve racking. Jack and Cedric were very supportive throughout the whole process and were more than happy to answer any questions or concerns that we had. We've now completed on our house and are very excited to move in. Thank you to the whole team at White & Sons you really have made this a pleasant experience for us.

January 15, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience, much appreciated. So pleased you found the team so supportive and we are delighted you have completed on your first home. We hope you are very happy for years to come. Thank you once again.

Rated 4 out of 5 stars

Support through a long sale process

Selling my mother's house as an attorney proved more problematic than I expected through the solicitors; however, White and Sons in Horley were very supportive and helpful throughout the whole process including arranging for the sale of furniture to the buyer thereby removing the responsibility of disposing myself.
Overall, very satisfied.

December 16, 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, much appreciated. Really pleased you found the Horley team to be such a support during your sale. Really pleased you are very satisfied with the experience.

Rated 5 out of 5 stars

Helpful & efficent

Thanks to Jack harrison for helping with my move. He went above & beyond what I expected, constantly keeping me up to date he was very pleasant to deal with & always available to answer any questions I had & we were in regular contact throughout. He did so much more than my solicitor did & can not thank him enough. I would recommend white & sons to anyone moving in or to the leatherhead area. Many thanks Jack nice to know there are very decent people still left in this world!

December 20, 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. Really pleased Jack exceeded expectations and helped progress your sale. Your recommendation is the highest accolade we could ask for, thank you once again.

Rated 5 out of 5 stars

Superb all round experience

We originally bought our house some years ago through White & Sons and were so impressed that we chose them to market and sell our property when we decided to move on.

They are a traditional company with strong values for customer service - every single member of the team demonstrated the utmost professionalism. From the initial valuation discussion through to completion, there was regular and concise communication and a proactivity and determination to bring the transaction to a successful conclusion, all at a competitive fee rate.

The chain below our buyer proved to be particularly problematic and a special mention must go to Lloyd Wilkinson who literally went above and beyond for as long as it took to drive the final outcome. He's charismatic and focussed, a consumate professional and his approach was perfect. Thank you!

I can't recommend White & Sons highly enough.

November 21, 2024
Unprompted review
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Reply from White & Sons

Thank you for placing your trust in us once again. Our company ethos has remained steadfast over our 200 years of trading; professionalism, outstanding customer service and proactive communication. Reading your extremely kind words reassures us we are still delivering this service through the decades. Thank you once again for sharing your experience, this is very much appreciated.

Rated 5 out of 5 stars

Very helpful

The whole experience of buying our first home was made so much easier by the very friendly and helpful staff at the leatherhead office, especially Jack and Cedric.

December 11, 2024
Unprompted review
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Reply from White & Sons

Delighted to hear that your first purchase was made so much easier with our help. Thank you for taking the time to leave a review, it's a privilege to be part of this journey with you. Thanks, White & Sons.

Rated 5 out of 5 stars

The team were great at keeping us in…

The team were great at keeping us in the loop throughout relevant stages of the sale. They ensured that towards the end of the sale solicitors were chased and enquiries were replied to. The communication has been good and we did not experience any issues with the estate agents.

Thank you!

December 3, 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, we really appreciate your kind words. Really pleased your first purchase went well and it's a real honour to be part of this experience with you.

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