White & Sons Reviews 281

Very caring and helpful staff.Always ready to listen and advise . A joy to deal with.
Would have no hesitation in recommending to friends and family .

We were shown a home in Bookham by Jago Banham from the Leatherhead White & Sons office. From the start he was friendly and engaging with us. The house viewing flowed so well as Jago took the lead and guided us through the best order of rooms downstairs and upstairs and then showing us the garden and the potential to increase space by reducing the thickness of the hedge at the back. The house with the extension next door was pointed out to see the potential the property has to be extended upstairs and downstairs. Improvements to the heating and DB board were also pointed out. Jago's professional and engaging personality left such a positive impression on us. Even though we aren't going to proceed with the house purchase we would definitely deal with White & Sons again because of Jago. We've dealt with many estate agents over the last 2 years in our house search and this young man is definitely in our top 2 best estate agents we have dealt with so far. Thank you for making the house viewing experience so engaging and valuable.

We have now used White & Sons Horley twice for selling our home. We chose to use them a second time because they did such a great job for our first transaction with them in 2016. I think it says a lot that the majority of the staff are the same now as they were eight years ago. Our current sale has certainly had its challenges and Lucy, Steph and James have all been brilliant at sorting them out. We would highly recommend White & Sons Horley if considering selling your home.

Genuine people who gave straight answers and honest advice. Andrew negotiated a good offer on my sale and Ed kept the chain moving as fast as it could. My sale was never dependent on a purchase but again they were incredibly proactive in finding me somewhere to buy and simply moved mountains to get a simultaneous completion date! Would thoroughly recommend White & Sons Reigate if you want a really good agent who values you, the client.

Exceeded the boundaries of expectation. The team in particular Cedric, Jack & Jago were always willing to walk the extra mile and help me.

Amazing from start to finish, our house was marketed beautifully. Within a week we had offers and sold.
Unfortunately the whole sale took 6 months but this is not at fault of White and Sons. Special mention to Stephanie and James who made it all possible. Thank you.

The team at White & Sons provided a professional and personal service when we sold our house. Communication was a strength, keeping us updated and always available if we needed to discuss anything. Our probate sale completed successfully due to their experience and service.

Great people, thank you Savannah and Megan for providing a great service! The lettings/ property management team has been really efficient in dealing with issues, always responsive to emails/calls.

James and Lucy were most helpful in keeping us informed and updated with the progress of our move, such amazing and caring people real professionals at what they do. Would recommend them to anyone who's buying a property.

Ed and the Reigate team did an excellent job driving the sale of my property, despite very difficult circumstances and a large & messy chain. Ed, in particular, really went out of his way to make it happen, for example, calling/messaging on his days off and from his holiday in Greece (I hope it's not the norm :(), sourcing & arranging someone to provide a report that White's weren't responsible for, continually chasing my inactive solicitor...I don't think the sale would have gone through had it not been for Ed's persistence. Thank you so much Ed!!!

Philip Dale and the rest of the team were very helpful and prompt with their replies to any questions that I asked and helped guide me through the process of selling my Mother's house.

We are a prospective purchaser. Jack, the Estate Agent, had full and proper knowledge of the house and pointed out all the benefits without over-selling. He coped admirably with our tag along Grandchildren too.

From first contact, right up until completion Stephanie, James and the rest of the Horley team were extremely friendly, helpful & responsive. Selling the property within a matter of days and always ensuring any queries were dealt with promptly. They were understanding of the complex situation of selling a home on behalf of someone else. We are incredibly grateful to go through the process of selling our Mother’s home with them.

I wouldn’t hesitate to recommend Cédric and Rebecca at White & Sons
Cédric provided a detailed analysis of market trends and values before listing the flat and throughout my flat selling process Cédric was incredibly communicative. he promptly answered calls and emails, keeping me informed about every development. 5 🌟 all the way

Cedric & the team went above and beyond on this one and most definitely earned their fee, despite various setbacks along the way and a variety of complications. Friendly and helpful service, followed up on things post-exchange and did their best to make sure all went smoothly.

**Terrible Experience with White and Sons Estate Agents, Horley**

I’m extremely disappointed with the service provided by White and Sons Estate Agents in Horley. My wife and I both took time off work to attend viewings for several properties that we had booked with them, only to receive a phone call shortly before our appointments informing us that they had accepted offers on two of the properties. This was frustrating enough, but then they refused to show us the third property unless we were in a "proceedable position."

The agent on the phone was incredibly rude and condescending, asking repeatedly if we had "cash in the bank." I explained that we have a mortgage in principle and do not need to sell our current home to proceed with a purchase, but she persisted, dismissively questioning if we actually had the cash available. It was insulting and made us feel as though we were being judged as unworthy of their time.

The whole experience was a complete waste of our time, and the lack of professionalism and courtesy was shocking. I would strongly advise others to avoid dealing with this agency, as they clearly have no respect for potential buyers.

Straight forward. Sensible advice.
£800000 was agreed. In retrospect it should have gone on the market at £820000, knowing that buyers want the satisfaction of knocking a bit off the price.

Purchase went smoothly. White & Sons nice to work with.

Really friendly and approachable office. Only reason for 4 stars and not 5 is that other estate agent we have used had a dedicated sales progresser which saved us quite a few phones calls.

We have used White and Sons as letting agents for more than 10 years. Their standards are consistently reliable and there is a depth of knowledge about landlord regulations which is very helpful to small-scale amateurs like us. Tenants have always been happy with the responsiveness of the maintenance team, who have a good range of local contractors. Hate to think how difficult it would have been to manage a rental property ourselves without them.