Excellent online shopping experience. Staff couldn’t have been more helpful when I phoned with a query. Cardigan arrived packaged in tissue paper (a rarity nowadays) so item was well protected during... See more
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Review summary
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Reviews shaping this summary
Love this shop - both Belper and Mercia marina in Willington. The staff are great - so friendly and nothing is too much trouble. Such good quality womenswear with lots of choice!
An absolute bargain in terms of price and postage on this jumper. I could not fault the company in terms of communication Delivery was when it was expected and the item was carefully and well packaged... See more
Dress was exactly as ordered, arrived quickly and was as I expected. Fit was true to size, if a bit too long and purchasers should be aware that there is a deep band of the same fabric sewn to the bot... See more
4.7
Excellent
187 reviews
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Quick delivery of lovely shoes.
March 20, 2023
Excellent Service
Efficient, item despatched very quickly and beautifully wrapped.
Would recommend
February 18, 2023
Lovely people
Lovely people , unfortunately jumper I ordered was too large. , very nice email from them sorting me a smaller size. Kind attitude too!
February 7, 2023
Very helpful over the phone
Very helpful over the phone, the order arrived quickly and we'll packaged. Very impressed.
February 5, 2023
Delivery was very swift
Delivery was very swift, and processing of the return also very swift.
Sadly my purchase didn't work out this time but I would have no hesitation in purchasing from then again.
January 27, 2023
Good but problematical
Great price and quick delivery. However the item I saw on their website and ordered was not the one I received. The jumper was a different colourway. But on contacting Whitefinn I was asked to return it for a refund - although I had to wait for postage to be repaid - which they agreed to as the error was theirs.
January 7, 2023
Shirt arrived quickly and was very nice…
Shirt arrived quickly and was very nice but unfortunately the style was too young for me and didn't suit me at all. I had to return it.
January 4, 2023
great customer service
Quick delivery, beautifully packed, very good customer service. Recommend this store.
December 15, 2022
White Stuff relaxed fit barrel jeans.
White Stuff relaxed fit barrel jeans.
It was great to get the jeans I was looking for in the size I wanted. They arrived promptly and I have had them on most days. So comfortabl.
November 12, 2022
I had a call from the shop after doing…
I had a call from the shop after doing my order online , just to check it was correct and tell me about delivery ,which I had made a mistake on.. !!! The lovely lady sorted everything out and posted my items the same day , free of charge. Wonderful service . Thank you x
The clothes were perfect too.!!!
September 3, 2022
Item cancelled. No contact
I ordered a cardigan online. 2 days later the amount was refunded. No email, no explanation. Presumably it was sold out ( which I totally understand ) some contact would have been nice though. I wanted the item to wear to a funeral so it was too late to source another. Not very happy
August 14, 2022
Reply from Whitefinnfashion
Hi
I'm sorry that you feel you have to leave a 1 star review as you where contacted by email and asked if you would like the alternative size but we heard nothing from yourself and therefore refunded.
A perfect shopping experience
A beautifully presented parcel. Arrived with efficient time. Contents was exactly as described, photographed and desired. White Finn is not a local shop to me but I now check their website and trust their outstanding customer service.
Thank you
March 31, 2022
Great product and delivery
Great product and delivery, with the personal touch you can only get from a small company.
December 4, 2021
Excellent experience
Easy to order, pay and pick up.
Lovely, helpful staff in store.
September 24, 2021
Prompt efficient service.
September 12, 2021
Prompt and efficient service
The dress I ordered from Whitefinn was despatched and received quickly. It turned out to have a small fault and there was no replacement available. However I returned it and was given a refund (including postage) the same day that Whitefinn received it. I would certainly consider ordering from them again
July 24, 2021
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