Whiteroommoving Reviews 221

They arrived early, were polite and professional and had my truck unloaded in 1 hour. Highly recommend them!

They are very professional yet friendly and willing to do whatever is asked of them. I highly recommend them.

They were great! They loaded everything up carefully and fast and had the tools needed to dis-assemble furniture.

I would not recommend Brightside Moving group for the following reasons:
1. The guy I spoke to when I first called got me a very low quote based on the fact that he only listed boxes for what we would be moving instead of including the furniture I mentioned. The low quote is what got me to book with him in addition to what I thought was good customer service. When I asked if things could be added He said ‘you can add a golden elephant and a grand piano and the price won’t change’. Turns out that was absolutely not the case.
2. When another guy, Mitch, called to go over the specifics of our move the price doubled…he said that we were now taking up too much space in the truck and the cost is per cubic foot. That was not what the original guy had said. We could not afford to pay more. He said he gave us a discount and was able to bring it down some. We went over all furniture, including measurements of each piece, box count, etc. we agreed to the new cost.
3. When the actual movers got there they said we were over the estimated cubic feet Mitch had quoted us which is very concerning as we had gone over everything in detail. We were over by another $2k, which is not what we had agreed to pay, this brought the new cost back up to double the original quote. When I called to discuss Mitch said someone would reach out soon. Someone did call and say they would ‘see what they could do’ but then never called me back…when I called customer service they also said someone would get right back to me which no one ever did.
4. The bottom line - DON’T book with these people unless you are planning to pay double what they quote. They are very sneaky and give you the hard sell to get you to book with them and then bait and switch when you actually move.

An excellent service provided by a polite and helpful team. They took great care over valuable items. We would use their service again.

Good experience from beginning to end. They packed things very well. The delivery was also great, nothing was broken.

Absolutely brilliant service, very professional cannot fault it. As our completion got delayed by a day, this company were very accommodating to our needs.

This is the the second time that I have asked these movers to take care of my move. Both times the staff were excellent. Professional movers!

Hideous customer service. Several furniture items and valuable art pieces arrived broken. Was told to contact Nicole in customer service for reimbursement. It became a game of cat and mouse. I’d call and be told she was “unavailable.” That she’d call me back. Never did. I’d call and be told there was no job # in my name. That I wasn’t “in the system.” I’d call and manage to catch Nicole herself on the phone, only to have her tell me she’d call me back and/or email me the reimbursement form. She never did.

Thousands of dollars paid to have them move me. Thousands of dollars in broken items, only to be treated with zero respect and zero reimbursement.

Run from this moving company, don’t walk.

RUN!

Excellent professional service. Your staff are a credit to you. Nothing was a problem to either of them.

Brightside Moving Group provided excellent service to us in a cross country move that was completed today. Communication with Scott was also very helpful to work out the logistics our move required. The moving van driver, José, was a Joy to work with! I would highly recommend Brightside Moving Group for your relocation transportation needs!

This is the fourth time that my family has used this company and once again they have proved to be world class.

Thank you so much for fast and reliable service! Extremely thankful for a job well done! I used it to move mobile trailer home. i was quoted a great reasonable price.

Great moving team! They were carefully and worked hard and finished the job quickly. Highly recommend this moving company. 5 star rating.

The movers did an excellent job moving my furniture. I placed the order and they came the next day right on time.

The movers of this moving company did a great job from start to finish!

Bright Set Moving Group performed fantastically! Thomas made sure our things arrived on schedule and in good condition. I heartily suggest them for dependable service.

This was our first time using this company. We had a great experience getting the initial quote. We highly recommend them and will be repeat customers when its time to move again.

I had a great time working with this firm. It was smooth from booking to delivery. The final bill was also really affordable, and Daniel provided me with a cost breakdown. I'll use their movers once again!

Make sure you do not ever ever use this company/moving broker. I originally spoke with a sales person. I had pictures of my house on Zillow. We went through all the pictures and find all of the furniture. He gave me a quote and I paid half. a few days later, I got a call my customer service rep who told me many things were not on my quote like boxsprings and tables, etc. they told me the Mover would be there on certain day and then the day before the move they called me and said the mover was coming that day. I was not available to do that when Mover actually came it was not Brightside moving but a company called map movers. It appears Brightside is just a broker got there which was the day of my move and this was an interstate move. They told me my cubic feet was half of what I needed on the quote and told me they would have to add another $3000 to my $3500 quote I was helpless and there was nothing I could do. I had to pay it when I told the guy and explain the situation. He simply said if you don’t want it, we leave now which would’ve left me unable to close out my house. I called Brightside back and they had no explanation very little apology and no resolution. Both of these companies are , highly unethical do not use them under any circumstance