Whiz, smart choices! Reviews 

94
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and caring approach, making complex processes feel manageable. People frequently highlight the exceptional service and user experience, noting how easy and stress-free the entire process was. Reviewers are particularly impressed with the prompt response times and clear communication from the team. Many customers appreciate the detailed guidance and personalized information provided, ensuring their needs were met effectively. This dedication often resulted in quick and correct handling of processes, saving customers time and worry.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and timely... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many describing it as seamless, painless, and timely.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Figuring out insurance can be incredibly stressful. Celia made everything incredibly easy. She presented us with relevant options, asked great questions, and provided everything we needed. She kindly... See more

Rated 5 out of 5 stars

Célia was so amazing helping us set up our private healthcare for our family. She made it really easy, with the way she shared all the information, timeline and next steps. I'm so glad they were rec... See more

Rated 5 out of 5 stars

Celia was amazing helping me get set up with private insurance in Portugal. She answered all my questions and made the process as smooth as possible, especially as I don't yet know the language. She t... See more

Rated 5 out of 5 stars

I have been thoroughly impressed by Celia and the process that she and her team uses to navigate new users through all of the steps of onboarding. I'm thankful for her professionalism and attention to... See more


Company details

  1. Health Insurance Agency

Written by the company

Whiz is your smart choice when it comes to Health Insurance, Life Insurance, insuring your house and valuables, mortgage insurance solutions or even ensuring your pet's veterinary services. We provide the neatest solutions for Schengen visa travel insurance or assuring your coverage when abroad on a summer vacation. Buying an insurance policy is quite easy. Choosing the right broker - is smart !


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(94)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ideal insurance broker for expats

My wife and I are recent arrivals in Portugal, going through the process to apply for residency. Celia was recommended to us by Serenity, and we were immediately impressed by her expertise, her willingness to adapt herself to our schedule, and her caring attitude. With her help, the process of obtaining health insurance was straightforward and quite fast. We would heartily recommend her to anyone new to Portugal who needs health insurance! Our entire experience with Celia was a pleasure!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Daniela and her team at Whiz have been a joy to work with from day one! They are exceptionally responsive and provide helpful, thoughtful and personalized information. While we were in the process of evaluating various insurance products (home, health, auto), we had a very helpful phone conversation with Daniela in order to learn more about the options and the process for setting up policies. She was also very responsive to email inquiries. I would highly recommend Whiz for anyone, especially ex-pats, who are seeking a highly accessible, no-pressure, expert on insurance products while living in Portugal.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent guidance and communication

Celia provided excellent guidance and communication throughout the entire health insurance selection process. She was always available to talk and give clarification when needed. Celia made obtaining health insurance easy and stress-free.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Celia was recommended to us by a expat…

Celia was recommended to us by a expat friend from Virginia USA that is residing now in Lisbon. We arrived in Portugal and now reside in Vila do Conde. even though we are not in the big city of Lisbon Celia took on our case and represented us for acquiring private health insurance. This was so important as my husband is older than me, he is 80 years.
We got great insurance thanks to a great agent. She kept us informed and held our hand throughout the process. You are in great hands with Celia I highly recommend her.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Célia was amazing

Célia was great to work with. She walked us through the entire process and explained every thing along the way. She was responsive to all the questions and concerns we had and eased our discomfort.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience, looking forward to using Whiz for years

Figuring out insurance can be incredibly stressful. Celia made everything incredibly easy. She presented us with relevant options, asked great questions, and provided everything we needed. She kindly and patiently answered all of my MANY questions. And the communication has be prompt and so detailed, that I have yet to have to ask for anything additional or to follow up - she beats me to it every time, sending emails that already have everything I need in them! Thank you Celia and the team at Whiz for being so awesome.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I’m extremely grateful…

I’m extremely grateful for the support I received from Célia Fernandes at WHIZ. She went above and beyond with her steady diligence and professionalism to ensure my medical insurance needs were handled successfully, even under tight time constraints.

Célia’s care, commitment, and persistence made what could have been a stressful process feel manageable and efficient. I truly couldn’t have asked for a better person to assist me, and thanks to her efforts, everything was completed on time and with great attention to detail.

Because of my experience with Célia, I would highly recommend WHIZ for medical insurance needs. Thank you again for the excellent service!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Whiz made things very easy!

Celia patiently guided me through the process of researching and signing up for private health insurance, making the process very clear and straightforward! She was quick to answer any questions and provide clarification for anything that was confusing, and my family was signed up and insured within 24-hours.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Celia is absolutely outstanding

Celia is absolutely outstanding. She is very responsive, professional, helpful and wonderful at keeping you informed and moving ahead. I highly recommend Whiz Consulting and Celia.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Whizz and Celia

The assistance and guidance received from Celia was invaluable in the process of finding and signing onto a health insurance plan. She responded promptly and professionally to all queries - a real credit to her company, thank you.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive, professional, easy

We had a great experience with this company. Celia was extremely responsive and went over and beyond with the information she shared, anticipating our questions and addressing our doubts in a professional, timely fashion. The whole process took very little time and was made extremely easy thanks to Celia. I can't recommend them enough!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding services

The outstanding responses and actions of Celia made it possible for me to obtain the right health insurance for my needs with no delay. The process was quick and straightforward. She worked with me to get what I need for my health insurance. I highly recommend this company to everyone who needs health insurance in Portugal.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Celia has been terrific

Celia has been terrific. She is professional, expert, and caring. She took a lot of time with me given my lack of any fluency in Portuguese, including going over documents that we’re not translatable into English. Before I retired, one of the jobs I had Was managing a customer service operation. If I was still doing that, I would try to recruit Celia not just as a representative but at a minimum a trainer.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Célia was so helpful and amazing to work with!

Célia was so amazing helping us set up our private healthcare for our family. She made it really easy, with the way she shared all the information, timeline and next steps. I'm so glad they were recommended, we really appreciated the friendly and fast service.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful & Stress-free with Celia

Celia was amazing helping me get set up with private insurance in Portugal. She answered all my questions and made the process as smooth as possible, especially as I don't yet know the language. She took my information, explained all the steps, and filled out the forms to ensure they were completed correctly. She followed through until the account was fully set up and confirmed that the insurance was active and that I didn't have any further questions. Overall, one of the easiest processes I've experienced since immigrating to Portugal from the United States.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

WHIZ Consulting 5 stars all the way

Our experience with WHIZ Consulting has been nothing short of perfect. They assisted us in obtaining our MGEN health insurance, and the entire process was smooth, quick, and completely painless.
A huge part of this success is thanks to Celia Fernandes — she was competent, efficient, communicative, professional, and incredibly friendly throughout every step. Celia’s attention to detail, clear explanations, and prompt responses made what could have been a stressful process feel effortless.
Thanks to her expertise and dedication, everything was handled quickly and correctly the first time, saving us so much time and worry. We truly could not have asked for a better experience and would recommend WHIZ Consulting — and especially Celia — to anyone in need of such services.
Five stars all the way!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Celia & Whiz team: a homerun

I have been thoroughly impressed by Celia and the process that she and her team uses to navigate new users through all of the steps of onboarding. I'm thankful for her professionalism and attention to detail and promptness, in all stages. I recommend her and her Whiz team with the highest marks I can provide. Thank you!!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

When we were purchasing health insurance, working with Daniela at Whiz was the best decision that we could have made. Daniela is incredibly professional, conscientious, efficient and kind. She is an excellent communicator who always replied quickly and took the time to thoroughly answer our many questions. Daniela worked diligently to ensure that our policy provided the best coverage possible and that all of our information was correct. She went above and beyond for us at every step of the way. Daniela made navigating the health insurance process so much easier than it would have been on our own and we will always be grateful for her help.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

The service was incredible

The service was incredible. Celia was so responsive and able to answer all of our questions. We had been dealing with another broker and lacked confidence in their responses but Celia was amazing and provided all the information we needed.

July 21, 2025
Unprompted review

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