WHMCS Reviews 

945
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

.com price increase on my account with 600 domains goes up to 14+/year. I have been with them for over 15 years, and in that time their "discounted" rate has doubled and is more than a consu... See more

Rated 5 out of 5 stars

Automated security update failed and WHMCS tech support resolved the issue with no problems and little delay. Thanks guys!

Rated 3 out of 5 stars

Some of the staff really care, but it feels like as a company it's just about making money rather than building a great product. I have been trying for years to be able to properly charge correct tax... See more

Rated 5 out of 5 stars

Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more

Company details

  1. Software Company

Information provided by various external sources

WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.


Contact info

3.5

Average

TrustScore 3.5 out of 5

945 reviews

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3.5

All reviews

(945)

23 reviews in the last 12 months

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Rated 3 out of 5 stars

Even though I consider the +33% price increase to be abrupt…

Even though I consider the +33% price increase to be abrupt, I am revising my rating to a fairer score regarding to my opinion on WHMCS (also to maintain a good relationship with this provider).

Sure, I regret that the software's improvement in terms of features is not as fast as I would like. For example, PayPal subscriptions are poorly synchronized. We saw this also with WHMCS during the January price increase. Kinda ironic.

Additionally, the support sometimes responds out of the mark for simple requests. But, it can also be efficient when the request is escalated.

However, I must admit that my previous rating was too severe and posted in the frustration of discovering such a high and sudden price increase.
However, I imagine that the imposed price should correspond to WHMCS's position in the web hosting providers' CRM market!?

Hoping that my feedback has been heard, that we will not have a +33% price increase every year, and that this new financial input will allow WHMCS to continuously improve its software even more, to give me the opportunity to reconsider my rating with 5 stars.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Way Beyond Expectations!

All stages throughout the support and ALL staff involved were helpful and were also extremely tolerant of items I've not had experience with aside from I.T. related fields and not so much with the extra coding and such involved in making things work here.

Integrations, hooks, crons, other bits & pieces are new to me has made me fumble on occasion yet every time the WHMCS Support Team have been contacted they have gone well above & beyond the call of duty for which I am extremely grateful for their ongoing support and patience which I would classify as second to none.

Many Thanks to the Team, Sachin, Pete, Jimmy to be specific in this case.
Very Much Appreciated...

January 16, 2024
Unprompted review
Rated 3 out of 5 stars

Not worth it due to new prices.

Not worth it due to new prices.
I admit, they claim to have hundreds of new features since 2007, agreed.
The system still runs on php, which in itself is alright, just needs to be optimized to be "good"
Although i use whmcs, i might switch to something else at another time, due to increase of 25%!
Yea and one email about the price increase is "enough" except for the fact that you get spammed with cron jobs, and litterally have to look for the email after the invoice increased by an absurd amount.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

WHMCS staff

WHMCS staff, promptly responded to my request for support help. They were courteous and respectful and I w2as able to move forward with the setup of my store.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Update to my original review.

Update to my original review.
Support has become condescending when you ask for help on any subject.
Especially if you find a bug that is on the software end.
Was with WHMCS for around 4 years, and finally had to leave (2023-02) due to the horrible technical support, where nothing was the programs fault, even when it was narrowed down to it.

Now they are trying to get this honest review removed, saying I wasn't a client, which is BS.
Because I gave 1 star.

February 1, 2023
WHMCS logo

Reply from WHMCS

Hi David,
Thanks for taking the time to write your review.

Every bug report is reviewed and by a member of our technical support team who provides a individualised response to either confirm the behaviour or collect additional information to investigate further.

Our technical support team are available 24/7 to license holders to assist with WHMCS software issues. According to the contact details provided with this review, you have not held a WHMCS license or contacted our technical support team in almost a year.

Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/

Rated 5 out of 5 stars

Best experience

Thank you
Mr Dave Henderson
Technical Analyst I

You áre amazing support !

Best regards
Arturo Valdivia

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

They are very greedy I have a life time…

They are very greedy I have a life time license but it is now usless after their new rules. I have moved to a different cp

December 5, 2023
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Shady,
We appreciate that nobody likes a price change, so were pleased to offer you a 25% discount for 2 years to help smooth the transition.

Our team worked really hard 2021 to minimise the increase for as many customers as possible in only our second pricing change in 11 years. We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.

Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license 10 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion.

We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.

Please don't hesitate to get back in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/

Rated 5 out of 5 stars

Outstanding Support and Follow-Up from WHMCS Team

I would like to express my sincere appreciation for the outstanding support and follow-up provided by the WHMCS team. Over the past year, their prompt and effective responses to my inquiries have been invaluable. What sets them apart is their proactive approach—going beyond addressing initial concerns to ensure everything runs seamlessly. The team's commitment to customer satisfaction and their depth of knowledge have greatly contributed to my positive experience with WHMCS. Thank you for consistently exceeding expectations and setting a high standard for customer support.

November 29, 2023
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Rafat,
Thanks for taking the time to write this review about your experience contacting us. I've shared your comments with the support team who were really pleased to hear they exceeded your expectations.

We're looking forward to provide your business automation needs for many years to come!

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