Who Gives A Crap Reviews 

3,455
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers had a great experience with this company. Customers consistently praise the product, especially the bamboo toilet paper, for its excellent quality, softness, and durability, often lasting longer than standard brands. Many appreciate the fun, artistic packaging and the company's eco-friendly mission. Exceptional customer service is frequently highlighted for its responsiveness and helpfulness. However, some customers noted issues with delivery service, often due to the chosen courier, Evri, leading to lost parcels and prolonged waiting times. Problems with order management, including unintended subscriptions, were also encountered. A few reviewers felt product quality was inconsistent, describing some items as too thin or rough, and others were not happy with individual roll wrapping.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the softness, strength, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many appreciating the... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Who Gives A Crap is such a refreshing company. They’ve taken a simple idea, marketed it brilliantly and just do it well. I’ve been a customer for years, never had any issues, guiltily had a hu... See more

Company replied

Rated 5 out of 5 stars

I have been using this for about 3 years now - I was a little sceptical at first and the recycled stuff didn’t really work for me but the bamboo version is a game changer - it lasts soooo long and hav... See more

Company replied

Rated 5 out of 5 stars

We decided to try who gives a crap after staying at a friend's house who used their toilet paper. So glad we did, it's better quality (we get the bamboo) and lasts for ages! We set our order based on... See more

Company replied

Rated 5 out of 5 stars

After initially purchasing one box of the bamboo t.p., I liked it, but wasn't bowled over. The fact that each roll is wrapped is a plus because I have several rolls in a vertical holder in the powder... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(3,455)

534 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Average toilet paper. Style over substance.

Average toilet paper, certainly not superior as the marketing hype would suggest. Each roll is needlessly individually wrapped - undermining the claimed eco company principles. I see why they do this though as the trendy wrapping is the only thing that really sets it apart from other brands.
This brand is definitely a case of style over substance.

May 21, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review with us DW. We're really disappointed to hear that our rolls haven't been quite right for you. We understand individually wrapping our rolls does some questions and can assure you that we take the environmental impact very seriously. The reason we do this is to make sure we're not using any unnecessary plastic to help keep your rolls hygienic and damage-free before they get to your house and are ready to be used. We even made sure that the dyes used in the wrappers are vegetable-based so that they can be recycled!
However, when it comes to quality of our products, this is something we take very seriously and we would love to learn more about your experience. When you get the chance please reply to our request via Trustpilot so we can further assist.

Rated 5 out of 5 stars

I love this TP and tissues

I love this TP. I feel that it lasts longer than regular TP because its more absorbent. I feel good about using it and helping others at the same time. I tried both the plant based and the recycled one and I love both but switched to yhe recycled version to help save water during it's production. I highly recommend the tissues as well!! They won't tear when using like other any other brands I've used in the past so it's super cost effective!!! Try it, you're going to love the products too!

May 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for leaving us a review, Claudia. We're thrilled that you gave both toilet paper ranges a try and found the one that works best for you, as well as tissues! Thanks so much for the recommendation and for all your support!

Rated 5 out of 5 stars

Very easy ordering

Very easy ordering, subscription is fantastic! I really like getting a few months of tp delivered at a time. I get the recycled paper and I am very happy with the quality!

May 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It's great to hear that the subscription is making life a little easier for you, Trina and that the quality of the recycled toilet paper is just right. Thanks so much for the support and for taking the time to leave us a review!

Rated 5 out of 5 stars

Really impressed with the strength and softness of the bamboo paper

The first time I bought WGAC I wasn't impressed, but the BAMBOO toilet paper is GREAT! Now it's my favourite and I'm so glad I gave them a second chance! It's nice and strong. I will definitely be ordering again. I also got the bamboo tissues. They are strong enough to wipe hands and don't disintegrate with a bit of liquid. I have them by my desk for nose drips AND after lunch hand wiping.

May 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re so glad you gave us a second chance, Gilda! It’s great to hear that the bamboo rolls are working out much better for you this time around and that the strength is hitting the mark. We're also happy to hear that the tissues are winner for you too. Thanks so much for rolling back to us!

Rated 5 out of 5 stars

Love the whole idea of recycling loo roll 👌

Love the ethos, sustainability and idea around the whole recyclable toilet paper 🧻 from "Who Gives a Crap" The delivery was excellent, packaging superb. Very strong reusable box. The wrapping of each individual loo roll is lovely, although I wish there was a choice whether to have it wrapped or not. Great for a guest bathroom but not necessary for day to day use. Just more paper to throw away/recycle. Plus it would give a cheaper option maybe. On the whole though very pleased. I bought the softer bamboo ones on subscription.

May 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re thrilled you’re loving the bamboo rolls Teresa! We also appreciate your feedback regarding the individual wrappers. It's a suggestion we hear from time to time, and while they currently play a big part in keeping the rolls hygienic and moisture-free, we'll share it back with the team to take into consideration.
Thanks for being part of the fold!

Rated 5 out of 5 stars

We have been using this toilet paper…

We have been using this toilet paper since 2021 and can't rate it highly enough. Each roll lasts longer than any other I've used and it doesn't fall apart in your hands! I love the artistic individual wrapping for hygiene and display. The best one yet has to be 'there's a loo hidden in this wrapper'... Who needs a book 😂
Highly recommended

May 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're so chuffed to hear you've been rolling with us for so long Cathy, thanks so much!
Strong and comfortable toilet rolls with an artistic flair that you want to display is the nicest thing feedback and we'll be sure to share it back with the team.
We look forward to keeping your bathroom stocked up and looking great for years to come!

Rated 5 out of 5 stars

I love this product!

I love it that you can change your delivery at any time. It lasts much longer than other toilet paper and so works out cheaper in the long run.
Love the packaging too. I also like the fact that it is recycled and better for the environment.
Now I don't need to worry about running out of loo roll.

May 19, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're really happy to read your review Kay! Flexible deliveries, rolls that actually last, packaging worth keeping around, and one less thing to stress about, we're actually so glad that worrying about keeping your TP supply stocked up is a thing of the past for you! Thanks so much for rolling with us!

Rated 5 out of 5 stars

Bloody good crap!!

Great for the environment....

May 17, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for your review, Donna! Your support goes a long way, not only does it help fight deforestation, but is also helps us in our mission to ensure everyone in the world has access to clean water and a toilet. Thanks for choosing a more sustainable option for your home and helping us make a difference!

Rated 5 out of 5 stars

Best toilet paper hands down!

Best toilet paper hands down!! Amazing presentation!! 🥳🥳🥳

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review, Alejandra! It’s awesome to know that our rolls are making such a great impression in your bathroom. Thanks a buttload for your support!

Rated 5 out of 5 stars

Amazing customer service

Just came here to say, not only do I love the bamboo toilet paper, but their customer service is amazing. We recently moved and our address change did not process in time for our subscription shipment, so the package was delivered to the precious address. Not only was I issued a refund for the product I did not receive, but they delivered a new box immediately to my new home! They told me to let the new home owners they should keep the TP or donate it somewhere! Really great company!

May 14, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your experience with us, Debbie! Misplaced packages can be such a headache during a move, so we’re glad our team was able to step in and get a fresh supply to your new doorstep quickly. We love that the previous homeowners got a little surprise out of it, too! Thank you so much for the kind words about our bamboo rolls and our support team. Your support truly means a lot to us!

Rated 5 out of 5 stars

Toilet paper is great

Toilet paper is great and you are making the world a better place! Love getting the deliveries, we also use the bin bags and dog poo bags-all great

May 16, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It’s so lovely to hear that you're enjoying the whole range, Allison! We're thrilled that the bin liners and dog waste bags are hitting the mark alongside your usual rolls. Thanks for being such a wonderful part of the community and for making us a staple in your home!

Rated 5 out of 5 stars

I wish each pack had more tissues

I wish each pack had more tissues. They run out way too quickly.

May 16, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We really appreciate the feedback on the box size, Ruolin. It's super helpful to know you’re finding yourself reaching the bottom of the pack sooner than expected. We're always looking for ways to make our range work better for everyone’s needs, so we'll be sure to share your feedback with the rest of the team. Thanks so much for the support and for letting us know what you think!

Rated 5 out of 5 stars

Long lasting and not super thin or harsh

The toilet paper is lasting a good while. I reckon I'd have gone through 2 normal rolls (at least) by now and there is still plenty on the roll. I did think the bamboo would be softer but at least it doesn't break apart when it needs to really work 🥴

May 16, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It’s great to hear that our rolls are standing the test of time in your household, Son D. We're so happy to hear that our double length rolls are making sure you're not constantly reaching for a new one! While bamboo has a slightly different feel than traditional paper, we’re glad to hear you're finding it reliable when it matters most! We really appreciate the support.

Rated 5 out of 5 stars

Easily the cutest toilet paper…

Easily the cutest toilet paper wrapping, and best quality I've ever got. I never thought I would be happy or excited about toilet paper but this company is doing it right. Expensive, but I'm keeping my subscription!

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're happy to hear that we’ve managed to make a household essential feel like something special, Paige. We put a lot of love into those designs, so knowing they’ve brought a bit of extra joy (and top-notch quality) to your bathroom is wonderful to hear. We truly appreciate you sticking with your subscription. We really appreciate your support!

Rated 5 out of 5 stars

Good communication very good delivery …

Good communication very good delivery good experience all round

May 6, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re thrilled to hear you had such a seamless experience with us! Keeping things clear and getting your order to you without a hitch is exactly what we aim for. Thanks so much for the support!

Rated 5 out of 5 stars

Great toilet paper

Great toilet paper, and you’re saving trees! What’s not to like?

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for your thoughtful review, Joyce. We're so happy you’ve joined us on this mission. Beyond saving trees, your support helps us work toward a world where everyone has access to clean water and a toilet. It’s pretty amazing what a box of TP can do! Thanks for being a hero for the planet and for those in need!

Rated 5 out of 5 stars

Purrfect for four paws too…

On the (w)hole the toilet paper is soft and smooth

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re so glad to hear you’re enjoying the feel of our rolls, AFAW! We put a lot of heart into making sure they're as comfortable as possible, so knowing they’re a hit in your home really makes our day. Thanks a million for the support (and for the clever pun, we love a good one.)!

Rated 5 out of 5 stars

This toilet paper makes me smile

Most importantly, this is the best toilet paper I have ever used. Its soft texture definitely puts a smile on my face. The fact it's good for the environment just makes my morning ablutions a joy. The extra benefit is that the company is a joy to deal with.

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re so happy that our rolls are making your morning routine a little brighter, Melissa. It’s always our goal to make sure that doing something good for the planet feels just as great for you! We really appreciate the kind words about our team, too. It’s honestly a joy for us to have customers like you in our community. Thanks for the support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look