Who Gives A Crap Reviews 

3,455
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers had a great experience with this company. Customers consistently praise the product, especially the bamboo toilet paper, for its excellent quality, softness, and durability, often lasting longer than standard brands. Many appreciate the fun, artistic packaging and the company's eco-friendly mission. Exceptional customer service is frequently highlighted for its responsiveness and helpfulness. However, some customers noted issues with delivery service, often due to the chosen courier, Evri, leading to lost parcels and prolonged waiting times. Problems with order management, including unintended subscriptions, were also encountered. A few reviewers felt product quality was inconsistent, describing some items as too thin or rough, and others were not happy with individual roll wrapping.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the softness, strength, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many appreciating the... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Who Gives A Crap is such a refreshing company. They’ve taken a simple idea, marketed it brilliantly and just do it well. I’ve been a customer for years, never had any issues, guiltily had a hu... See more

Company replied

Rated 5 out of 5 stars

I have been using this for about 3 years now - I was a little sceptical at first and the recycled stuff didn’t really work for me but the bamboo version is a game changer - it lasts soooo long and hav... See more

Company replied

Rated 5 out of 5 stars

We decided to try who gives a crap after staying at a friend's house who used their toilet paper. So glad we did, it's better quality (we get the bamboo) and lasts for ages! We set our order based on... See more

Company replied

Rated 5 out of 5 stars

After initially purchasing one box of the bamboo t.p., I liked it, but wasn't bowled over. The fact that each roll is wrapped is a plus because I have several rolls in a vertical holder in the powder... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,455)

534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They deliver on time and the website is…

They deliver on time and the website is easy to use.
The toliet paper itself is ok, if you are use to a very soft paper you may not like ot. My husband said it is like restaurant toliet paper, but after a month we are both use to it now. Trying to eliminate as many chemicals as possible from our lives

May 25, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for taking the time to share your feedback, Millie. We're glad to hear that the website and delivery side of things have been working well for you.
Since our paper is made from sustainable materials it can definitely feel a bit different if you're used to the supermarket rolls (especially if they're using virgin fibres from trees). We really appreciate you sticking with us!

Rated 3 out of 5 stars

I love everything about the loo paper but....

I love everything about the loo paper but not so happy with the Tissues.
Ok so the tissues themselves are great, strong & soft which is perfect in a household of allergies. We go through a lot of tissues & we need to be able to access those tissues quickly & not have to fight to get them out.
Its the housing box I have a problem with. . When pulling a tissue out they get stuck in there, maybe because of the way they are folded in the box, they are difficult to get out, they rip or the whole box comes flying towards you. In my humble opinion I believe a rectangle shape would be better which would allow the hole on top to be a oval shape & wider so the tissues come out smoothly. I unfortunately won't be getting any more.

May 29, 2026
Unprompted review
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Reply from Who Gives A Crap

We're so happy to hear that you're loving the loo paper Trish! We are a bit bummed that the tissues - or rather their home haven't been giving the smooth tissues access you're after! This kind of feedback is genuinely really valuable to us, so thank you for taking the time to share it in such detail. We've reached out via email to get a few more details from you. We'd love to learn more and see how we can help. Hope to hear back from you soon!

Rated 5 out of 5 stars

It's a great product

It's a great product. My grandson loves ❤️ the find the loo wrappers.

April 1, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks for taking the time to share your review Cheryle. We're thrilled to hear that the Where's the loo wrappers are a hit with your grandson too!

Rated 5 out of 5 stars

Love the brand

Love the brand, love the email banter. My bum loves the product!

May 29, 2026
Unprompted review
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Reply from Who Gives A Crap

That's a lot of love Sarah! Thanks so much for the great review. Hearing your bum is happy is the greatest compliment we could receive!

Rated 5 out of 5 stars

Amazing Company and Product

We love Who Gives a Crap! We have been using the toilet paper and tissues for years - even on a tight budget, we prioritize this purchase. So much of the destruction to the planet is out of our control and in the hands of the billionaires, but when we "know better, we do better," and when you find a company that is doing the right thing and making an amazing product, you find a way to support them. I recently had an issue with billing (my fault), and they were super gracious and helpful. I am SO GRATEFUL that this company exists.

May 28, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks a buttload for your thoughtful review, Jamie. It’s so humbling to hear that you prioritise our rolls even when things are tight. We don't take that kind of support lightly. The world can definitely feel a bit overwhelming, so we’re just glad we can help you take that "do better" step every time you top up. We're sorry but about the billing hiccup, but we're happy that we could help get it sorted out for you. Thanks for rolling with us all these years!

Rated 5 out of 5 stars

Fabulous.

Fast , helpful and friendly, good communication. Good ethics.

May 7, 2026
Unprompted review
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Reply from Who Gives A Crap

We appreciate your review, Virginia! We're glad to hear you've had such a positive experience with our team and that our ethics resonate with you. It means a lot to have you rolling with us!

Rated 4 out of 5 stars

Customer Service Superb!

I had issues with the delivery company and the customer service was superb. After non receipt of my first package, a second was dispatched immediately. Again non receipt due to the carrier used - SEUR and I asked for a refund. This was agreed and I was told it would take around 5-10 days. After 5 minutes my bank notified me of the refund - amazing!

May 27, 2026
Unprompted review
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Reply from Who Gives A Crap

We're happy to hear that we could make things right for you Kim1val - even if things were a little bumpier than we would have liked for you.
Delivery issues are never ideal, but thank you for giving us the chance to try and turn things around for you. We hope you'll give us another chance in future!

Rated 5 out of 5 stars

Wonderful company and amazing products

Wonderful company and amazing products. It’s such an honor to support a company that helps so very many people and our environment!

May 26, 2026
Unprompted review
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Reply from Who Gives A Crap

We truly appreciate your review Arlene. Thank you so much for rolling with us and supporting our mission!

Rated 5 out of 5 stars

High Quality Products with a Higher Purpose

I have been sourcing my toilet paper from this company for multiple years and have yet to be disappointed. I appreciate that in every purchase I am able to reduce my own personal use of paper and plastic. Additionally, I appreciate that a percentage of my proceeds are going towards helping those in need access proper sanitation and waste disposal and clean water. As someone born and raised in Appalachia with ties to Indigenous reservations where access to such things can be very difficult, I enjoy being able to give a crap/give back to my communities in other meaningful ways. Lastly, I love that the product quality is always top-notch. I have literally had people steal rolls of toilet paper when visiting because they wanted to take such quality back home with them.

May 26, 2026
Unprompted review
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Reply from Who Gives A Crap

Thank you for sharing your review with us Dalton. Access to clean water and proper sanitation isn't a given for so many people, and having customers who understand that and want to help make a difference really keeps us rolling forward with our mission!
We're actually flattered that people are stealing rolls - be sure to check out our referral program so you and your friends can get discounts on orders!
We really appreciate you giving a crap with us over the years and look forward to keeping you stocked up for many more!

Rated 5 out of 5 stars

Good stuff that actually does good in the world!

The products are great quality. The packaging is actually recyclable (no plastic - yay!). 50% of the profit supports clean water and sanitary toilets around the world!! Wonderful!!

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks a bunch for the lovely review and all your support towards our mission Jackie! We couldn't do it without awesome people like you!

Rated 5 out of 5 stars

I like how by ordering a box I don’t…

I like how by ordering a box I don’t have to worry about buying toilet paper or buying it and it going up in price all the time it stays at that price, I love the large rolls so less having to replace them so often, I like the paper it’s wrapped in and the feel of the paper and the pattern.

May 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re thrilled to hear that the 'set it and forget it' convenience of our boxes is working well for you Steven. Making life a little easier with those long-lasting rolls is exactly what we aim for. Thanks for the great feedback about the feel and designs, we'll be sure to share it back with the team!

Rated 5 out of 5 stars

Now we never run out!

We use soooo much loo roll that the chance to have it delivered in bulk was amazing!
I went for the recycled paper and it is great! The funky packaging looks brilliant in the bathroom too!

No we never run out!

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

That's so wonderful to hear that you're never running out Caron! We're glad the bulk delivery is working for your household, and that the recycled paper is brightening up your bathroom. Thanks so much for sharing your review!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect product!

May 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for leaving your review, Jerri! We’re so glad to hear your order arrived quickly and that the rolls are exactly what you were looking for. Thanks for rolling with us!

Rated 5 out of 5 stars

Best toilet paper ever

Best toilet paper ever, it’s funny, comfortable and with every wipe you do something good for the world. Have been using it since they exist and just wait for global expansion ;-)

May 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We wanted being good to be easy so we're so happy that's translating to our customers too Vic!
Thank you for being with us since the very beginning. We're working on that global expansion it - we want all bums to help make a difference!
We look forward to rolling with you into the future!

Rated 4 out of 5 stars

I love the idea of this toilet paper…

I love the idea of this toilet paper being made from bamboo rather than trees. The paper is sturdy enough but not the softest I've used. I have reordered so it obviously is acceptable. It is nice have an email telling me when the next shipment is arriving. Thanks for making the world a better place!

May 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you for the honest feedback Annette, we genuinely appreciate it. Softness is something we care deeply about and are always working to improve, so we hear you. We're happy that you're still rolling with us though. Thanks for being part of the mission!

Rated 5 out of 5 stars

Great product

Great product, soft but strong and extra long 🤪

May 24, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're glad to hear the rolls are hitting that perfect balance for you, Julia! Having them last a bit longer is always the goal! Thanks so much for the support and for taking the time to leave a review.

Rated 5 out of 5 stars

Great quality toilet paper

Great quality toilet paper - we use the bamboo roll. They are everything you need your loo roll to do!
The regular delivery is fab - especially the reminder a couple of weeks, so you can delay the delivery date until you’re ready.

May 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It’s great to know the bamboo rolls are doing the job, Caroline! We know how easy it is for life to get in the way, so we try to make those delivery reminders as helpful as possible for when you've still got a healthy stash left. Thanks so much for rolling with us!

Rated 1 out of 5 stars

Get half the product for the same price

I bought the largest size of bamboo toilet paper the beginning of 2025 and it lasted almost a whole year, so I thought I would buy it again at the beginning of 2026. I won't be wasting my money with this company again, this year the rolls are almost half the size they were last year, but the price hasn't gone down. I've also heard bad things about the way the TP is made. I will buy my TP from BimBamBoo or Caboo next time. I'm so tired of getting scammed by these companies!

January 15, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review Penny. We're thrilled that your first order with us lasted so long, but we're super bummed that your recent order isn't living up to expectations. We've reached out to you via email to get some more details about your order from you so we can further investigate and help you out. We'd love the chance to turn this experience around for you and hopefully keep you rolling with us!

Rated 5 out of 5 stars

Ab Fab 🧻

Delighted to support your mission to make a real difference for Mama Earth with good humour, colour and quality products. I never feel bombarded by offers — thank you for that.

The website is user-friendly, with plenty of subscription bundles and flexible delivery options to suit both large and smaller households. I love the product range and the convenience.

My subscription issue was resolved in less than 12 hours from my first email — an absolutely seamless customer service experience.

Thank you, keep up your excellent work for your customers and the greater good🌟🌟🌟🌟🌟

May 22, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It means a lot to have you supporting our mission, Catherine. We’re big believers that doing good should be easy and hassle-free, so it’s great to know the website and delivery options are working well for your household.
We're also glad your subscription hiccup got sorted quickly, we never want a bumpy delivery experience to get between you and your loo rolls. Thanks a buttload for your support!

Rated 5 out of 5 stars

Great value for money!

It's great quality loo roll and it definitely lasts much longer than the big branded rolls. I have actually had to change my order frequency as we hadn't used all of the rolls.

May 22, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for your review, Tammy! We're so glad the rolls are outlasting your old brand and that you’ve been able to tweak your schedule to match your pace. Thanks so much for rolling with us!

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