Who Gives A Crap Reviews 3,188

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the product, often highlighting its quality, durability, and the attractive packaging. People also appreciate the ease of the ordering process and the company's ethical stance. Many customers also praise the responsiveness and helpfulness of the customer service team, noting quick resolutions to issues. However, some people were dissatisfied with the quality of the product, describing it as scratchy, thin, or prone to clogging drains. Delivery service is a frequent point of concern, with some customers experiencing lost or damaged parcels, incorrect deliveries, or issues with specific couriers. There are also mentions of problems with order accuracy, such as receiving the wrong items or issues with subscriptions and refunds.

What people talk about most

Product

Reviewers mention positive feedback about the product, frequently praising the quality of the toilet paper,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the high quality, strength, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping times, with... See more

Order

Consumers find order experiences to be ambiguous. While some customers report quick order arrivals and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Great customer service. First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time... See more

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Rated 5 out of 5 stars

Ordering process of easy, great to see 50% of profits going to worthwhile causes around the globe. Delivery is always quicker than expected. Toilet rolls are brilliant lasts a lot longer and lov... See more

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Rated 5 out of 5 stars

I really appreciate your assistance! We have been using your toilet paper for over 6 years now. Who Gives a Crap gained a loyal customer during covid when TP was scarce and being hoarded, you made... See more

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Rated 5 out of 5 stars

Who Gives A Crap is an INCREDIBLE company, making a huge difference in the world! No idea how it doesn't have 5 stars consistently here ? First, the toilet paper is just awesome - strong but gentle.... See more

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Rated 1 out of 5 stars

I have no idea why everyone raves about this toilet paper; it is the most scratchy, most uncomfortable TP I’ve ever used. So glad I moved out of the share house where it was basically enforced, trash... See more

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Rated 5 out of 5 stars

We have been subscribing for a while now: loo paper and compostable foods scrap bags. The loo paper is pretty good, better than many supermarket brands and better than a competitor we tried.. The foo... See more

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Rated 5 out of 5 stars

Absolutely love WGAC. Having lots of fun with the Where’s The Loo Limited Edition. DPD delivered to the wrong address but Gracia in the Customer Happiness Team sorted everthing out brilliantly for u... See more

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Rated 5 out of 5 stars

I recently ordered two boxes of the "Where's the Loo" loo rolls and opted for the free delivery by Evri. The first box arrived after just a couple of days, so I contacted WGAC customer services who su... See more

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Rated 1 out of 5 stars

The loo roll looks attractive in the packaging but that is the only plus point in my opinion. It is not the softest by any means but the worst part is what it did to our toilet/drains. Soon after we s... See more

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Rated 1 out of 5 stars

Customer service is nonexistent. Firstly the box was delivered soaked through, so the bottom layer of TP was unusable. I reached out to WGAC and have been ignored. Secondly is the quality of the paper... See more

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Rated 5 out of 5 stars

I find the quality of paper is good, strong & comfortable. I believe it lasts a lot longer than a normal high street brand - I box of 36 has lasted almost 5 months for a family of 3 which recent h... See more

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Rated 5 out of 5 stars

I like everything about this company really. Never run out of toilet paper again! Good quality (bamboo), good packaging and grandson loves to build towers with them 😆 The company responds quickly to... See more

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Rated 1 out of 5 stars

Probably the worst toilet tissue I have ever used. Two ply sheets which delaminate often when you try to tear off. Sheets too small. Very weak tissue. Only good thing is marketing with multi coloure... See more

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Rated 5 out of 5 stars

We've been getting WGAC's products since before the pandemic. The premium TP is great, the paper towels are good, the tissues are so-so. We love the company's efforts towards sustainability and their... See more

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Rated 1 out of 5 stars

Communication isn’t this companies priority, nor is refunding customers that haven’t received there order! I am now 12 days after the refund has supposedly been issued, whereby ‘who gives a crap’ prof... See more

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Rated 5 out of 5 stars

Gave this company and their product a try and I have to say that I love the entire experience. I find I use a lot less toilet paper and paper towel because their product is more durable. The fact it i... See more

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Rated 5 out of 5 stars

My partner & I have been loving WGAC! The automatic deliveries make it easy to ensure we never run out of tp. The quality is great for ecofriendly tp & by far the best option I've found/used in the ma... See more

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Rated 5 out of 5 stars

We have been buying products from Who Gives for some time, initially recommended by my sister. We have tried quite a few products from the range. Recently we had an issue with a delivery, it was su... See more

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Rated 5 out of 5 stars

We have been ordering paper towels, toilet paper (we choose the bamboo) and the garbage bags for a while now and we're very happy with all of these products. The quality is great. Delivery is always p... See more

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Rated 5 out of 5 stars

I've been using WGAC for a decade. Sturdy loo roll, and now a good range of other products, all delivered to my door. The delivery partners lost a couple of my parcels this time, but my WGAC agent... See more

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Rated 5 out of 5 stars

Excellent products and love the ethical side. I would like the option of buying 'nude' rolls but very happy to continue supporting the company. Have bought my daughter a subscription too. Had a proble... See more

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Rated 5 out of 5 stars

What a fantastic company and product. Since using this product we have never had a toilet blockage. When I accidentally opted for a subscription Jeremy at Customer Services quickly and efficiently sor... See more

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Rated 5 out of 5 stars

I have been using this company for 6 years and I have never had any issues. Last week I received my usual order but the box and contents had been damaged in transit with some form of oily substance.... See more

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Rated 5 out of 5 stars

We love the bamboo toilet paper and excellent customer service. It last longer and is cheaper than supermarkets. I made a mistake on my order. I messaged them at 10pm. By midday the next day I had a... See more

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Rated 5 out of 5 stars

Who gives a crap responded quickly to my enquiry and changed my order. The toilet rolls are good quality, soft strong and very long. They have great ethics and customer service.I've been a customer s... See more

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Rated 5 out of 5 stars

Having signed up to Who Gives A Crap in November 2019 - I feel it has been one of the best decisions our household made! We have a subscription for a box of their 44 rolls. If we need our subscri... See more

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Rated 4 out of 5 stars

I've had a subscription with them for over a year now and I'm pretty sure the quality has reduced however I think I will stick with them a little longer. The most recent delivery was ruined because th... See more

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Rated 5 out of 5 stars

I have tried a few companies where the bamboo toilet paper has been poor quality. This one however is excellent and lasts forever. And to you girls out there, it doesn't break up with use, meaning the... See more

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Rated 5 out of 5 stars

I received my order promptly. The rolls are excellent, for their longer lasting rolls, comparing them to other well known brands, they far outweigh the length of use. I would imagine for a family of 4... See more

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Rated 1 out of 5 stars

Shocking, shambolic and overall ‘Crap’ service! After three weeks my order didn’t arrive to then be told by Denver {AI generated responses} that the courier couldn’t find the house, LOL. Another o... See more

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Rated 5 out of 5 stars

LOVE THIS COMPANY. Great loo roll, great customer service and GREAT value for money - also love the paper that wraps the loo rolls - we re use it for craft projects and wrapping paper !!

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Rated 1 out of 5 stars

had to beg my wife to stop ordering this stuff. not fit for purpose. disintegrates under any pressure with soil load on it thus providing a serious brown finger risk. the upshot is a fundament crusted... See more

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Rated 1 out of 5 stars

Placed an order on 13 December with an estimated delivery between 15 and 18 December. On 17 December, the Evri tracking page showed parcel returned to sender. I contacted WGAC immediately via the AI b... See more

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Rated 1 out of 5 stars

Customer service is nonexistent and once you subscribe beware because apparently it's impossible to block the future orders. I was billed for and order that I had unsubscribed from months ago, a... See more

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Rated 5 out of 5 stars

First of all, I love the packaging of the toilet paper rolls and actually put them out on display because they are so beautifully wrapped. Quality is also exceptional for recycled paper. I am a new cu... See more

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Rated 5 out of 5 stars

This is a brilliant company. I had problems with evri deliveries who constantly delivered my packages to the wrong address. Due to both myself having arthritis and my husband stage 4 bowel cancer it w... See more

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Rated 1 out of 5 stars

I've used this toilet paper since it first came out and as always been the best. But my last 3 orders of this toilet paper have been absolutely appaling the rolls are half the size they used to be and... See more

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Rated 3 out of 5 stars

Love the idea and it's a snazzy addition to the bathroom but unfortunately the paper doesn't quite live up to the hype. We've tried most of the delivered brands and this one is by far the roughest pap... See more

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Rated 3 out of 5 stars

I have no issues with the product. However, the courier i do have issues. The package was left at the door but as it had rained the whole box, - especially the bottom was saturated - was not only w... See more

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Rated 5 out of 5 stars

Their product is outstanding. The Bamboo toilet paper is their softest one. I've also used their dog poo bags. They have handles(!) and are strong as any other I have used. They have a great sense... See more

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Rated 4 out of 5 stars

I like the fact I can postpone a delivery as I live on my own and in truce only need one box a year. The paper is quite strong, but could do with being slightly thicker. The Crap paper is not cheap,... See more

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Rated 5 out of 5 stars

I am glad that when we order and use this very satisfactory toilet paper we are supporting increased sanitation for others. We have subscribed over 4 years now, and will continue to.

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Rated 5 out of 5 stars

I have been very happy with the products. Started with toilet paper first, then the paper towels. I have now purchased their compost bags and dog poop bags. Love them all! Shipping has been very quick... See more

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Rated 4 out of 5 stars

Fab products - high quality toilet paper, bin bags and kitchen roll. Great way to incorporate sustainable practice into my everyday life. I have unfortunately moved onto a different company as this... See more

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Rated 4 out of 5 stars

Sadly, my parcel was stolen, as it was left in a public area (not the fault of the sender) The sender, WGaC fully refunded me. I hope to purchase from them, in the future, when the courier issue is co... See more

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Rated 1 out of 5 stars

Delivery to wrong address. I got delivered an order that wasnt mine! Had to walk 10 houses down when heavyly pregnant to bring them back the crappy toilet paper as it's taking space in my corridor.

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Rated 5 out of 5 stars

I can’t believe this is real! I will NEVER, in my life, switch back to any other kind of company for toilet paper. Me and my wife are still calling this “the best purchase ever on the internet”, hands... See more

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Rated 5 out of 5 stars

I tried a sample box first and haven’t looked back! Originally bought for the ethos but really like the product. I use to buy good quality toilet paper from supermarkets but I was fed up of it breakin... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Satisfaction!!

I am glad that when we order and use this very satisfactory toilet paper we are supporting increased sanitation for others. We have subscribed over 4 years now, and will continue to.

April 8, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're truly grateful for all your support over the last 4 years, Candace. We couldn't do what we do without wonderful customers like you rolling with us.

Rated 5 out of 5 stars

Finger-tip Convenience

It has been very convenient to have an inventory of brightly wrapped rolls of toilet paper at my fingers-tips at all times. I believe in the company and I believe in doing my part for the environment. Thank you for your product.

March 14, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We love hearing this Maty! There’s nothing quite like the peace of mind that comes with a well-stocked (and very colourful) bathroom. Thank you for making us a part of your home and for joining us in our mission to do some good for the planet.

Rated 5 out of 5 stars

Great selection of environmentally friendly products

Great selection of environmentally friendly tissues, toilet and kitchen roll, all are high quality and come in easily recyclable packaging. Reasonable pricing for a higher-quality product.

March 25, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks you so much for taking the time to share your review with us, JE.
We're delighted to hear that you're finding all the products high quality and for a good price!

Rated 5 out of 5 stars

Again... you have gained a loyal customer.

I really appreciate your assistance! We have been using your toilet paper for over 6 years now. Who Gives a Crap gained a loyal customer during covid when TP was scarce and being hoarded, you made sure subscription customers were able to get our orders. That sealed the deal with us!!
This past order, the incorrect product was sent. I contacted customer service via the chat bot on a weekend. I received a response from a support staff within 24 hrs. She asked for 2 photos. Within a few hours, it was resolved and the correct product was sent out. Now this quick response is fantastic!! This is the first time we've had an issue and you made it right with little to no hassle! I love that we weren't required to pack up the incorrect product. We'll be donating it!

April 6, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for sticking with us over the last 6 years Marsha! We remember those TP shortage days well, and it means the world to us that we could be there for you then and now!
We're so sorry for the mix-up on this recent order, but we're so happy to hear that the team was able to get this resolved quickly for you and the new correct order is on the way. We really appreciate you rolling the incorrect order forward!

Rated 1 out of 5 stars

Do not waste your money

I bought a pack of 2 as a sample which was great, so I bought a large pack of 24 but the quality was rubbish and totally different product. I do not recommend using it 👎🏼👎🏼👎🏼

April 7, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're really bummed to hear that your purchase hasn't lived up to expectations. We'd love to learn more about the box of 24 order that you received so that we can address this with our production team and help you out. We've sent a request for further details via Trustpilot, so please reply when you can.

Rated 5 out of 5 stars

Delivered to door

Delivered to door. Nicely wrapped so can be used as decor in the bathroom. Good thick paper sheets, Each roll seems to last a long time

April 2, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We are so happy to hear you’re loving your loo roll, Sue! From the convenience of doorstep delivery to the way it brightens up your bathroom, providing comfort and quality that lasts is exactly what we strive for. Happy Rolling!

Rated 5 out of 5 stars

Who gives a dog shit!

Who gives a dog shit! I do. Your backside paper is exceptional and long lasting. Appreciate it.

April 6, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks for taking the time to leave your review Ileana. We're glad to keep your backside covered!

Rated 4 out of 5 stars

Customer services resolved issue…

Customer services resolved issue quickly and efficiently.

April 4, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're so happy to hear that our Customer Happiness Team have been able to sort your issue out quickly for you Adrian. Thanks a bunch for sharing your experience!

Rated 2 out of 5 stars

I don't think the quality is there

I don't think the quality is there at all, it's like I've been given a faulty batch after reading other reviews. It's 2 ply, breaks away from each ply easily and ruins it, you do get a lot of it but if this is the quality I prefer supermarket brands.

April 3, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Update 9/4/26:
Thank you so much for getting back to us Joe and sharing some additional feedback regarding your order with our team. Your insights will be shared back with our production team so that we continue to improve. We're thrilled to see that you're giving our bamboo rolls a try. We do hope that these will hit the mark in terms of quality that you felt you were missing with the recycled rolls.

We're sorry to hear that the rolls haven't quite hit the mark for you Joe. We'd love to learn more about your experience with the toilet paper, and specific bath and help you out. We've sent a request via Trustpilot so please reply to that when you get a chance. Hope to hear from you soon!

Rated 4 out of 5 stars

The reason I’m giving 4 stars & not 5…

The reason I’m giving 4 stars & not 5 is one because of the price, £1 a roll isn’t financially feasible in my house with a large family. I brought the 48 pack of 3ply to last a family of 6 Six weeks. I can’t honestly say it lasted well over those 6 weeks.. still have 4 Rolls left.
Overall very happy with packaging. Love that they are individually wrapped & have little messages on, the last couple are in brown paper with messages that made me giggle 🤭
The quality is good as 3ply so finger doesn’t go through it but not as luxurious like some other brands. But at the same time it’s not so rough it itchy scratchy…

January 28, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for the 4-star review and for sharing your experience, Louise! We are thrilled to hear that our rolls managed to survive a household of six for over six weeks!
We truly appreciate your feedback regarding the price and the texture. We love adding that extra bit of personality to the bathroom and we'll be sure to pass on the love to our creative team.
With regard to pricing, we understand that our rolls can seem expensive at first, but we recommend calculating the price per 100 sheets. You may find that we're actually more affordable than many - if not most - toilet paper brands in the market. Here’s a handy toilet paper formula if you want to get down and mathy on your next trip to the toilet paper aisle: Total price / Number of rolls / Number of sheets per roll x 100.
Hope this helps. Thanks again for the feedback and your support!

Rated 5 out of 5 stars

Skeptical at First…..

Seriously great toilet rolls that are great quality and seem to last forever. I won’t go back to buying supermarket brands and for anyone who is sat on the fence about trying these out, take the plunge and give them a go.

March 21, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks a buttload for the great review and recommendation Joanne! We're thrilled to have you rolling with us!

Rated 5 out of 5 stars

Little pricey butt worth it

Well the product is a little pricey but as we say in my world “Who gives a crap”. It’s the quality that I love. If anyone tries this product they can’t help but come back for the ultimate wipe. I find that I don’t use as much paper to get the job done when using this bamboo sourced paper. It’s just as soft and comfortable as the thinner poke through cheaper paper. So I love The Who gives a crap product. Keep up the good work and coming up from the rear. Thanks.

April 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We appreciate you taking the time to share your feedback with us Frank! We are happy to hear that you're loving the quality of our bamboo rolls and that people keep coming back for more!
We’ll certainly keep up the hard work to ensure your bathroom stays stocked with the good stuff. Thanks for being such a cheekily supportive fan!

Rated 5 out of 5 stars

Absolutely love WGAC

Absolutely love WGAC. Having lots of fun with the Where’s The Loo Limited Edition. DPD delivered to the wrong address but Gracia in the Customer Happiness Team sorted everthing out brilliantly for us.

April 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for the great review Anna! We are thrilled to hear you’re having a "flush" of fun with our Where’s The Loo Limited Edition! We’re so sorry about the initial mix-up with the delivery, but we’ll be sure to pass your kind words along to Gracia!
Thanks for being part of the fold and for your patience while we sorted that out. Happy searching!

Rated 5 out of 5 stars

I love the fact that the loo rolls are…

I love the fact that the loo rolls are made from recycled paper. Also that 50% of their profit goes to a worthy cause of making toilets where there are none.

March 31, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for sharing your review with us Carol. We really appreciate all your support towards our mission of ensuring everybody in the world has access to clean water and a toilet. We couldn't do it without people like you!

Rated 5 out of 5 stars

The best toilet paper

I only have to buy toilet roll once a year! There's no plastic packaging, the rolls are bigger than those in the supermarket, and it's all recycled. What's not to love?

March 31, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're thrilled to hear that just one box is getting you through a year Jenni! Good quality long-lasting TP is what we're all about. Thanks so much for supporting what we do.

Rated 5 out of 5 stars

High quality, convenient & ecofriendly tp. What is not to love?

My partner & I have been loving WGAC! The automatic deliveries make it easy to ensure we never run out of tp. The quality is great for ecofriendly tp & by far the best option I've found/used in the market.

September 30, 2025
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for taking the time to share your review Amber. We are so glad you are finding it easy to order and haven't been caught without TP! We really appreciate all your support!

Rated 5 out of 5 stars

Great product

Good quality fluff free toilet paper. I buy the bamboo version. Great to know that in buying from this company it’s helping others.
Delivery is convenient and quick straight to my door. Lasts a long time and there’s no plastic

March 31, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're truly so happy to hear that you're loving the bamboo rolls so much Judith! We really appreciate all your support in helping us make a difference in the world.

Rated 5 out of 5 stars

Fantastic company

Fantastic company - truly great quality and they have a great sense of humor while helping us protect the environment

January 4, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for the fantastic feedback Laura.
We're thrilled to have you rolling with us!

Rated 5 out of 5 stars

LOVE THIS COMPANY

LOVE THIS COMPANY. Great loo roll, great customer service and GREAT value for money - also love the paper that wraps the loo rolls - we re use it for craft projects and wrapping paper !!

March 30, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks a buttload for the love Kate. We're thrilled to hear how much you're loving everything from your experience with our team to the loo roll itself and reusing the wrappers. Feel free to send us any pics of your creative projects - we love to see them!

Rated 5 out of 5 stars

Toilet paper that makes a difference

Ordering process of easy, great to see 50% of profits going to worthwhile causes around the globe. Delivery is always quicker than expected.

Toilet rolls are brilliant lasts a lot longer and love the different styles available, helps that the paper wrappers can jazz up the bathrooms a little. Wouldn’t go anywhere else now.

March 29, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for this wonderful review Miss Dawn Campbell.
We are so chuffed to hear delivery has been quick and you're loving the wrappers to brighten up your bathroom! We truly appreciate your support towards our mission, it's customers like you who make that global impact possible. We’re honoured to be your go-to toilet paper of choice!

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