Whole Foods Market Reviews 

612
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were let down by their experience overall. Shoppers frequently complain about exceptionally high prices that do not match the poor product quality, frequently reporting spoiled food, moldy produce, and stale items. Many buyers also experienced unhelpful, rude staff members and frustrating customer service interactions, alongside completely unfulfilled delivery orders. Conversely, a small portion of people felt quite satisfied with certain positive aspects of the store experience. Some reviewers warmly praised exceptional individual employees who consistently provide dedicated and helpful service. Others noted that specific grocery items and trusted brand products remain fresh and enjoyable to purchase.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while some grocery items and fresh produce can... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with the declining... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting a sharp division in opinions... See more

Price

People report negative experiences with price, describing products as exceptionally expensive and overpriced... See more

Customer service

Customers had negative experiences with customer service, consistently reporting frustration with dismissive... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar g... See more

Rated 2 out of 5 stars

Online shoppers have overrun the store. They are rushing through the aisles with their big carts. Blocking the isles and bumping into customers. I had a horrible shopping experience twice this week, a... See more

Rated 2 out of 5 stars

I had a bad experience with them recently, when you go to their store you are already aware of their overprices, however my wife found this APP toogoodtogo and a deal they had for $10 which to our sur... See more

Rated 2 out of 5 stars

I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away Whole Foods Market used to be my favorite grocery store. No... See more


1.7

Bad

TrustScore 1.5 out of 5

612 reviews

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1.7

All reviews

(612)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Ready meal (beef and potato)

Ready meal, braised beef in ale and confit potato. Sounds tasty.
There were just three small cubes of beef, less than 1% I'd say. The beef had nasty bits of chewy gristle. The potatoes were undercooked. I think prison food is better but luckily my cat found it acceptable. If this is a typical example then Whole Foods Market should be bankrupt by 2027.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Stop Hiring 20-Something Thugs

I don't shop at Whole Foods often. I get what I need from Sprouts. The elder cashiers at WF are considerate and responsive. The younger ones are malicious and rude. Classless. They treat older customers as if they're deserving only of harassment and gaslighting. These young cashiers are provocative, which means that Whole Foods hires street thugs. I can be part of that world. But they're protected because the managers are the same age, young idiots who use diffusion of responsibility that allows harmful, immoral, or illegal actions to be accomplished by a group. So each employee can claim "I know nothing" or "I don't know what you're talking about" or give some excuse to cover for other employees. This allows Whole Foods employees to be embolden to commit malignant acts against paying customers. Imagine having that much contempt for paying customers. Are they in the food business or are they in Maoist humiliation business? This is not by accident. It's an ethical policy endorsed by Whole Foods. Why would anyone shop here?

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

I was unable to shop as the St Paul…

I was unable to shop as the St Paul Snelling Ave store had a delivery truck parked in front of the store ( parking area) and no cars could park to shop or exit. Cars were driving in a weird way to exit as the EXIT WAS BLOCKED.
I got out of my car to ask a person I saw to be a manager ( wearing what looked like a crocheted blanket) to please have the driver move. She gave one of those "I just work here" responses of " I told the shift lead" but Not I found the driver or called the police to have the vehicle towed.
This truck was causing at least 10 cars to back out and NOT SHOP as there was no ability to park and her response was "I told the shift lead"? WF you have got to do better. This was EPIC FAIL territory.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Would select 0 stars if I could

Would select 0 stars if I could - Customer Service absolutely appalling. Bought a gift card online without realising it can only be used in store and asked for a refund almost straight away and within cooling off period and was completely dismissed. Maybe they should ensure that their customer services team understand UK law instead of getting their team in Texas to deal who just fob you off.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Praise for Redwood City WF.

WF at Redwood City CA has the most wonderful work force, intelligent, always willing to help by checking in back if product not on shelf, careful at check out ,offering to help to car. As a customer that spends over $500 on weekly basis for food with other high end market options, I regularly return to Redwood City because of quality of employees.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

unlikely to return as a customer, at least not to this branch

Purchased a bag of very expensive snacks in London Piccadilli branch, took it all the way home to opposite side of London just to bite into something that tasted absolutely vile. I immediately checked the expiration date and turns out it was more than a month past its expiry date. I didn’t even grab a receipt (for environmental reasons, this what their staff defaults to unless you explicitly ask for one, or at least it was so in my case) so I couldn’t return it to store regardless of it being on the opposite side of the city and they have ignored my email too. It’s been 7 months since I complained (May 2nd) and they didn’t even acknowledge the complaint since then (Dec 31).

While I appreciate that I should have checked the expiry date before buying, I still think it’s unacceptable to neglect the stock this significantly and especially in a premium price store and then ignore the customer afterwards. It literally could have made me and many other customers ill. You think they would at least apologise and take note to go and remove all those rotten snacks off the shelf!

May 2, 2025
Unprompted review
Rated 3 out of 5 stars

The staff at the front where the you…

The staff at the front where the you pay, seemed disturbed if you ask for assistance. They stand holding up the wall, and talking, instead of helping the patrons. There was only one tall guy who was very nice & helpful, which I appreciated. If you are going to have people working the front, they should be there to assist.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

People are very illiterate

People are very illiterate, non professional. Ignoring customers. Don’t want to listen and understand people. This is whole food on Ventura bl. Sherman Oaks. Name is Vanessa and Joshua. They are not competent. Not educated. It’s Shame to this store

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I am still deeply upset about…

I am still deeply upset about purchasing food containing genetically modified organisms (GMOs) and having them for my children. It is perplexing that this ingredient was included in the muffins. Consequently, I will cease purchasing from that establishment.

November 30, 2025
Unprompted review
Rated 2 out of 5 stars

Why ultra processed ingredients???

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar gum, and xantham gum. Why the high prices when you sell the same crap as every other store? Even organic products often have these ingredients. Not organic!

November 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good variety

Good variety, decent quality, but the prices keep going up every month. It’s convenient if you live nearby, but definitely not the place for a full weekly grocery run unless you’re ready to pay premium.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

After waiting for years have our whole…

After waiting for years have our whole foods market open in Kings rd London sw3, we are totally shocked how bad the quality of food is . Fresh bread is nothing but fresh , disgusting frozen and unfrozen sourdough bread
In contrast to Kensington brunch , where the bakery is amazing , best sourdough bread in Cenral London
Bar warm food , also beyond believe how disgusting everything is

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

This is a review for the meat…

This is a review for the meat department at Whole Foods in the Hill County Galleria/Bee Cave, TX. The steaks that you are selling are inconsistent and for the most part....horrible! My husband bought one 'dry aged' ribeye steak for almost $40.00 and it was basically inedible. Tough and no flavor. We split this steak and both of us ended-up throwing it in the trash. Not even fit for our dog. Not sure what is going on at this store with your steaks, but IF WE EVER buy another steak this bad we are bringing it back to you and asking for our money back!

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

well I have bought upto now 3 times raw…

well I have bought upto now 3 times raw shrimps from whole foods on n dale tampa and sorry to say all 3 times, when i cooked those shrimps was smelling too much. i took from the seafood place where it display in show case
when i brought those home, and when cleaning those it was feeling its sitting outside for 3 or more days and not fresh, and unhealthy

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Whole Foods…

I am very disappointed with Whole Foods.
At the end of Oct. I purchased 3 large containers of blackberries from the Cambridge, MA store, off of route 2. Two containers were totally rotten with mounds of white mold in them. The third container was partially rotten.I contacted Whole Foods by phone and through multiple emails. They have created so many hurdles that I probably will not get my money back or a certificate to use in the store. I am recommending that everyone stay away from Whole Foods.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

soggy freezer burn tasteless

The food arrived soggy, the frozen strawberries was black with freezer burn no taste appears was stored for years. I order blue berries got very small berries called wild bilberries, haven't checked the spinach but not expecting anything good, not reporting anything because I'm too tired with these horrible goods that I'm paying for, just would never ever purchase anything from wholefoods again. I just waste sixty one pounds for inedible foods.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Pork Carnita Burrito

Pork Carnita would suggest meat? So why does my burrito consist of only rice and beans? I’ve eaten about 1/3 now and haven’t encountered any pork at all. Back to the store this little piggy will go.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Theres a new guy in the fish department…

Theres a new guy in the fish department named SHELDON and he's absolutely amazing ! Hes not only super nice, but he is incredibly skilled- Ive never seen anyone at any WholeFoods cut and clean the fish the way he does.

I actually go back more often now just because of him. Not many people can butterfly or prepare fish with such precision and care.
WholeFoods is lucky to have Sheldon- hes the best.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Steven M At The Virginia Beach Location

You should be ashamed you hired Steven M to work in the whole body department at the Virginia Beach location. He doesn't work, he flirts with his co-worker Will in produce.

He won't run any backstock, he hides in the bathroom to avoid attending to customers, and will rant to people about how trans people are confused. Not welcoming or inclusive at all.

Someone who is pushing 40 should have better work ethic.

October 6, 2025
Unprompted review

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