Whole Foods Market Reviews 

612
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were let down by their experience overall. Shoppers frequently complain about exceptionally high prices that do not match the poor product quality, frequently reporting spoiled food, moldy produce, and stale items. Many buyers also experienced unhelpful, rude staff members and frustrating customer service interactions, alongside completely unfulfilled delivery orders. Conversely, a small portion of people felt quite satisfied with certain positive aspects of the store experience. Some reviewers warmly praised exceptional individual employees who consistently provide dedicated and helpful service. Others noted that specific grocery items and trusted brand products remain fresh and enjoyable to purchase.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while some grocery items and fresh produce can... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with the declining... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting a sharp division in opinions... See more

Price

People report negative experiences with price, describing products as exceptionally expensive and overpriced... See more

Customer service

Customers had negative experiences with customer service, consistently reporting frustration with dismissive... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar g... See more

Rated 2 out of 5 stars

Online shoppers have overrun the store. They are rushing through the aisles with their big carts. Blocking the isles and bumping into customers. I had a horrible shopping experience twice this week, a... See more

Rated 2 out of 5 stars

I had a bad experience with them recently, when you go to their store you are already aware of their overprices, however my wife found this APP toogoodtogo and a deal they had for $10 which to our sur... See more

Rated 2 out of 5 stars

I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away Whole Foods Market used to be my favorite grocery store. No... See more


1.7

Bad

TrustScore 1.5 out of 5

612 reviews

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1.7

All reviews

(612)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Abysmal in every way

none of the food had a sell by or eat by date , food i bothered with was inedible and tasteless

Expensive too with lots of plastic packaging , so much for caring for the environment

Avoid completely , utterly awful

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

A staff lied..

We got fish and one of the staff working in the seafood area had said and lied to our (my families) faces. He said the inside had been cleaned out. Now my mom is cleaning out liver and blood. This has happened before with the exact same person, a different staff however checked and was quite honest, even double checking. Not the happiest about the lying though..

March 31, 2026
Unprompted review
Rated 2 out of 5 stars

The chicken that never had a bath

I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away
Whole Foods Market used to be my favorite grocery store. Not anymore.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible chemical tasting organic produce these days

Whole Foods used to be a fantastic store to shop in. The prices were reasonable and the produce was delicious. Now, the prices are sky high and the organic produce has a horrible chemical taste to them. The organic apples are disgusting to eat. Looks like Whole Foods is allowing Apeel, or some other "fake spraying" put onto their produce.

March 11, 2026
Unprompted review
Rated 2 out of 5 stars

I have been a customer for years! Corporations must stop the plasticky

I have been a customer for years, yes, I engaged in these ideas of healthy organic, meaning less use of all chemical, etc ingredients; however, I guess as a corporation, they are failing terribly in the environmental commitment as they are still using a lot of plastic in their branded products as well as from their providers ?. What's good about having to pay for paper bags when 80% come wrapped or packed in plastic, so big corporations should be the 1st line on demanding that we not get these stupid plasticky items that have no way to be disposed of or recycled, or nothing is like transferring the responsibility over to the final consumer for their lack of engagement !!! Sick and tired of spending life trying to find products that come bare or in paper, or other really friendly ways.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Called to order a Pizza at the Voss Rd

Called to order a Pizza at the Voss Rd. and you would think I was asking for a 5 course dinner in 30 min. The employee who answered the phone acted like she was I was bothering her. Nothing pleasant about the exp. Then the dude behind the pizza counter was just as ambivalent. Total smart ass. If you don’t like your job, find another one.
They need to take lessons from the guy who handles the internet orders. Super nice and helpful.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

All around unprofessional

I see the reviews for the products are bad, but my complaint is employment. I was called for a job interview. I drove 35 minutes to go down. They confirmed the interview an hour before and then when I got there, they dismissed me immediately and said they found someone. No phone calls. No communication to let me know just straight out sent me right home. So unprofessional, it must be terrible working for them.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Extreme surveillance collaborators very disturbing

To Manager Alex who never Responded

I went to Wholefoods Kensington and this female security keeps stalking me around the store targeting me and NOBODY ELSE

I found that intrusive and annoying and RUDE

I made a complaint to the store manager and he was dismissive and wouldn’t listen talking over me and being unreasonable about my distress and justifying both the female and white security guard who started to alliance with the female security guard.

The end times are really here People are wax cold heartless unthankful, lovers of themselves lovers of pleasure etc lists go on.

l was monitored racial profiled by an aka brown female and white male security joined the created drama bring attention to their already Dull jobs standing around doing nothing and not actually catching shoplifters guard/s who works for this whomever is trickling down from Top these tactics who has been given to much leverages of authority imho (apparently that is his/ her unsure if that person is M or F is TRAINED ) ( I don’t believe is a security guard’s job to make customers uncomfortable with anxiety and fear stress of being watched, constantly
scrutinised at every turn at every instance interaction with others good or bad is not their business to be a nanny state to grown adults and Specific is a behaviour masked as harassment) to target 🎯 especially towards certain ethnic majorities Brown people who aren’t a minority that’s a BIG fat LIE ,

I’m regular customer and this behaviour is unacceptable and trespassing bordering on my legal basic human rights.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Whole Foods Disservice

Whether it's a shortage of drivers or whatever it is, WF suddenly is pickup only in some regions. Another vital delivery service leaving users adrift and angry. Even non-Prime customers who would be levied a fat delivery charge are twisting in the wind as of this writing. It's no way to run a railroad or a supermarket. As with so many large merchants, reaching customer service is a fool's errand.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

My husband had serious stomach…

My husband had serious stomach complaint , was seen by a holistic practitioner and recommended to purchase physylium husk powder , the assistant advised him that this was no good for what he wanted it for as it only treated constipation , where do they find these people? ,
They are danger to the general public , one should only give advice if one is qualified and insured as a practitioner.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Our delivery order was only partially…

Our delivery order was only partially delivered. Tried calling the store and was told it wasn't their fault and gave me a "Amazon Comfort" number. There a series of people lied about the order being delayed, the store didn't have the stock (fruit, bakery, frozen goods???) etc., etc. Being disabled I could not go to the store. I told them they lost a customer, wrote an email to the C.E.O. of WF, which has yet to be acknowledged. Just all around nightmare. I tell everyone I am able and am a shiny new customer at another store. The final insult... it will be 7 to 10 days to get my refund. WF working the float.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

The Whole Foods on Broad street in New…

The Whole Foods on Broad street in New Orleans is the absolute worst WF I have shopped in. From the moment I walked in, it did not "feel" like a WF. The shelves nor the refrigerated foods section were fully stocked. Frankly, some of the shelves in both sections were empty. In addition, the salad bar person started assembly at 11:10 and the hot bar did not start until 11:15...and the food was not even luke warm. Some people take their lunch break at 11! The person who brought out the "hot" food walked away before he finished and did not even put the serving utensils out. I heard him tell another WF employee who actually put out the serving utensils for the hot bar, "I am not Jesus and this is not the day to be f...ing with him".

January 29, 2026
Unprompted review

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