Whole Foods Market Reviews 

612
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were let down by their experience overall. Shoppers frequently complain about exceptionally high prices that do not match the poor product quality, frequently reporting spoiled food, moldy produce, and stale items. Many buyers also experienced unhelpful, rude staff members and frustrating customer service interactions, alongside completely unfulfilled delivery orders. Conversely, a small portion of people felt quite satisfied with certain positive aspects of the store experience. Some reviewers warmly praised exceptional individual employees who consistently provide dedicated and helpful service. Others noted that specific grocery items and trusted brand products remain fresh and enjoyable to purchase.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while some grocery items and fresh produce can... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with the declining... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting a sharp division in opinions... See more

Price

People report negative experiences with price, describing products as exceptionally expensive and overpriced... See more

Customer service

Customers had negative experiences with customer service, consistently reporting frustration with dismissive... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar g... See more

Rated 2 out of 5 stars

Online shoppers have overrun the store. They are rushing through the aisles with their big carts. Blocking the isles and bumping into customers. I had a horrible shopping experience twice this week, a... See more

Rated 2 out of 5 stars

I had a bad experience with them recently, when you go to their store you are already aware of their overprices, however my wife found this APP toogoodtogo and a deal they had for $10 which to our sur... See more

Rated 2 out of 5 stars

I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away Whole Foods Market used to be my favorite grocery store. No... See more


1.7

Bad

TrustScore 1.5 out of 5

612 reviews

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1.7

All reviews

(612)

85 reviews in the last 12 months

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Rated 2 out of 5 stars

Look closely.

Their meat counter features lots of signs boasting “organic” and “grass fed.” What it doesn’t say is “prime.” So you’re paying prime meat prices for USDA choice. GTFO.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Store manager racially profile

Store manager racially profile, black female worker and had a police officer to escort her from the store this needs to be investigated. The video is posted all over TikTok and other various social media sites.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Fruit Tart- Disappointed by Higher Price and Lower Quality

My husband and I have been buying the fruit tart from Whole Foods for many years. When we first started purchasing it, it was only $14.99 and was loaded with a variety of fresh fruit. Over time, the price has increased significantly to $26.99, but unfortunately the quality has not kept up. The amount and variety of fruit on the tart have noticeably decreased, making it feel like it is no longer worth the higher cost. We have always enjoyed this product, but we are disappointed by the reduced value compared to what it used to offer.

June 10, 2026
Unprompted review
Rated 3 out of 5 stars

The store is clean and well-lit

The store is clean and well-lit, which I appreciate. But the layout can be a bit confusing I always end up walking past the same section twice before finding what I need. Checkout is usually fine, though it gets slow during peak hours. Parking is hit or miss depending on the location. Not bad overall, just room for improvement.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Inaccurate descriptions on prepared food

I don't think it's asking too much to label prepared food if it is spicy. I got shrimp salad from the dinner section. It didn't say anything about spice nor did the server say anything. It tasted terrible, like some sort of Indian spice. I tried to wash it off but it made me sick. I won't do that again.

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

I've been ordering online for about a…

I've been ordering online for about a year and lately they have been ripping me off. Or they just want to get rid of me. There prices are too high, they don't usually have what I want, and I don't like all of their food. They say that they delivered and they didn't, so I reported it to customer service and Amazon gave me another order, well guess what, they didn't deliver that one as well but said they did. I guess if they wanted to get rid of me they succeeded. I don't know how they can get away with this, but they did. I like the ease of ordering online so I will find another store.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

I keep buying knockoff Persian cucumbers…

I keep buying these Persian cucumbers which even if I check before if they r soft and inedible, they immediately become rotten in my refrigerator in just 1 day.
Too bad that NAFTAs Mexican farmers cannot find other naive buyers like us... Why doesn't Whole foods or Amazon apply for government subsidies to buy from American farmers who struggle now???

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Never again

Never again. It was my first time ordering and the mangoes came spoiled and the bread was expired and they covered it with a sticker that had a new date. The price was ridiculous and it was not even worth it. I recommend you don’t buy from this company.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Whole Foods (Amazon)…

I've been using Whole Foods (Amazon) for about a few months now...I have some health issues where I was in hospital for 3 months and need some help around the house..Whole Foods is a big help where I have someone to cook..Their prepared foods are awesome and I just pop in microwave or in oven.Delivery is mostly the same..They put right at front door and I am good to go..Don't understand the bad reviews...Thank You

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

I haven’t been to a Whole Foods in…

I haven’t been to a Whole Foods in months. Use to be my favorite store and was a customer for decades. They were once a leader with the best products, service and advice. Never going back after my visit today. What a dump. Dirty. Lousy selection of products. Nothing like it was in its prime. Thanks Bezos for ruining something that once was great. You can kiss me goodbye on Amazon too.

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I bought an item ridiculously overpriced, of course. It spoiled within a couple weeks, months before the "use by" date. I returned the item with my receipt. The clerk told me that it was three days past the time (30 days) that I could return it. I explained that I live out of town, so I don't get to the store often. It is interesting that Whole Foods is associated with Amazon. Amazon has a great return policy, while Whole Foods has a terrible one. The fact that I had the item to show it was spoiled, I could show the expiration date on the item, and I had the receipt, just three days past their so-called return policy is extremely unfriendly customer service, and I will not be returning to the store. We have many other options, like Sprouts, Natural Grocers, and others that I will be making use of instead. I can see from the reviews that there are many others that feel the same way I do!

May 9, 2026
Unprompted review
Rated 4 out of 5 stars

Best Tartar Sauce!

I just want to say that the "365" products are very good. Especially the tartar sauce! My favorite. Not sweet, not too "pickley"
Just right. IMO. Try it!

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Whole Foods is Overpriced and Service…

Whole Foods is Overpriced and Service is below average. The Prime "discount" never works and is a huge hassle not worth having. We've cancelled Amazon prime and im never going back Whole Foods overprice, overrated market,

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Caveat emptor! WFM gutted.

Knew it would happen and watched as their core values were tossed out. Most products moved to big agri-businesses (career was in food purchasing, so know exactly why - big bucks available for placement and private label). First warning: Cheerios in prime, eye-level shelf space. Watched conventional produce far outstrip organic AND they use Apeel. Reusable bag credit that original WFM pioneered, is gone (at least their bags aren't plastic but I still bring my own). No more in-store educational/informative info ("spices not irradiated"). Size of "freshly-baked" bread loaves have shrunk and price increased; more bakery products are made with regular white flour, white sugar and other yucky stuff rather than with healthier whole-grain (the "Whole" in Whole Foods used to mean something). Unique products gone, replaced by standard stuff or private labels that take hours to research. 30 years ago it was SAFE for my toddler to sample everything (always increased my bill) with a employee nearby to answer questions - gone. If samples can even be found, there's no info or pricing and no one is watching it, so safety is a real concern. Staff levels have steadily decreased and long-time 'original' employees left, taking knowledge with them. Most questions are met with blank looks or half-baked answers. Can still find a few good products there but must check everything closely. Takes hours to check out new product. Weekly specials at one store aren't the same at another that's less than 4 miles away. Stores redesigned, so buying a glass of wine and putting into that special place on cart to hold it is over. Yes, can get a glass at the coffee bar, but experience is very different. Trusted name brand product (i.e. Organic Valley) is priced a LOT higher than anything else available, including non-organic butter made in Ireland! WMF private label butter is awful. Intentionally overpricing good product to incentivize purchase of private label and brands that are more profitable.

Bezos isn't stupid; he knew that old folks like me would be replaced by younger shoppers who would trust but not verify, and that's happened. "Local" product is available but not nearly as much as pre-Amazon. Founders would never have allowed marginal quality, questionable or potentially dangerous products to be sold; now they are everywhere. The WFM I loved and trusted is GONE.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Spend £100’s a month and get badly treated

We as a family shape every week at Whole Foods Kings Road……Today was the very last time. We spend a great deal of money each month. However, today, for the first time I asked for a for plastic cup for their “free” water dispenser and was asked to pay for the cup. I refused and explained that we are a weekly loyal customer. The staff still insisted on a payment for the cup. I unsurprisingly declined and they seemed uninterested that we would not return. This is a disgrace and an ignorant lack of loyal customer service

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Your "team" members" are biased and…

Your "team" members" are biased and horrible to older people. In particular is a very tall woman who works the cash register and when I have put my basket down for a minute to grab an item she has called the floor staff to take my basket and put my goods back. I am 72 years old and in extreme pain. The same woman has done this to me twice before. Today, no traffic in the store, I politely asked her to please not have my basket moved as my back had just slipped and I had to put it down. I wanted to grab an item three feet away and she rudely demanded I move the basket far away from where it was behind her cash register. I told her I was in pain and then another woman employee came along and I told her my story and she asked me to move the basket. I said I was in pain. Not once did anyone ever ever offer to help me move the basket. Instead thet two woman (one young and one older) laughed at me with the younger woman loudly saying to the cashier "Oh ya I got it Oh ya I got it and they were looking at me and laughing.
It was the most despicable and heartless and rude behavior and felt so hurtful and such bad business practice. Not one person could see that I was struggling with the basket and help. Instead they told me to move the basket on my own and then laughed when I walked to the self check out and paid and got out.
I spoke Cheers. Your buddies who work together win. You made an old lady who has been coming to that store since it opened and has lived in Glover Park for 40 years feel like a piece of nothing. That is emotional distress and is not advisable to employ those tactics to loyal older customers. Orr loyal anyone or not. Disgusting

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

I made an online order last night…

I made an online order last night delivery. Amazon has an arrangement with a store called "Weis Market." They tend to have-some items that Whole Foods doesn't carry. Filling My Cart was a bit confusing. The website bounces over Whole Foods to Weis. There were a number of items that were available from both stores. Delivery was free, one from each store. There was a problem on my end. The door to the lobby was blocked with yellow tape, and the buzzer system may have been unavailable. In any event, Weis followed my delivery instructions, calling from his own phone. The order was large, and it was heavy. Very heavy. He brought it to the elevator. When I got to my floor, i lifted the packages the best I could. It was painful, so I retrieved my actual cart.
When I got upstairs I found on the website that Whole Foods delivered. They put a photo of the delivered bags. It was good for the food (especially the ice cream) that the temperature was low and cold. Everything was fine apart from my having to lift heavy bags. I do not find Whole Foods to be the most expensive store in my area. The delivery was free. I will try to have the packages brought up as I had requested when I ordered since I have some physical limitations. I'm hoping they will comply. I have encountered some of the issues that others have complained of, however I believe they have lowered their prices, and i have had online deliveries where items were squashed and even moldy when the items came by post. In those cases I was compensated, though annoyed. For the reasons I have described, i did not give 5 stars

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Food is low quality

Food is low quality, filled with seed oils and sugar. The only beef they offer is ground beef, every dish is boring and flavorless. Yikes!! I used to eat there almost everyday but it became one of the worst.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Lousy service and quality

I bought a six pack of Whole Foods branded 365 canned tuna. The label got all greasy and when I went to return it, the said it was outside of their 30 day return policy.
The expiration date was well beyond the 30 days. And, who uses six cans of tuna within 30 days!?!
Ever since Amazon bought WF the quality and customer service has gone down hill. I won’t be back there again.

April 3, 2026
Unprompted review

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