Wholesale Payments Reviews 

859
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the exceptionally helpful staff and dedicated support agents for making account setups and daily business transitions remarkably smooth and efficient. Consumers consistently highlight the exceptional customer service quality, noting that representatives are always highly knowledgeable, professional, and quick to resolve any questions or operational concerns. Some reviewers were not happy with unexpected charges, cancellation fees, and issues regarding contract terms. A few people also mentioned significant difficulties with initial commitments, communication barriers, poor support responses, and challenges regarding extra billing amounts.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting helpful, professional... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable support agents... See more

Service

Customers had positive experiences with service, frequently highlighting professional and helpful... See more

Payment

Reviewers mention ambiguous feedback about payment, with some consumers praising the professional treatment... See more

User experience

Users describe positive interactions with user experience, noting that staff members are helpful and make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although wholesale wasn’t compatible with MADAM VIBEZ LLC. I must appreciate the Support Agent Ashley Martinez for taken the time to go through my case and explaining what went wrong and fixing it. S... See more

Rated 5 out of 5 stars

I HAVE HAD NOTHING BUT PROFFESSIONAL AND COURTESE TREATMENT SINCE SWITCHING TO WHOLSALE PAYMENTS. KATELYN BAKER AND SCOTT HECK HAVE BEEN ABLE TO ANSWER EVERY QUESTION AND ELIMINATE EVERY CONCERN. MY T... See more

Rated 5 out of 5 stars

Candace Cisneros called to welcome us to Wholesale Payments. She was very pleasant to talk to & seemed eager to help us however might we need. She followed up by sending me an email with informati... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 STARS AND BEYOND! Tabitha Brantley at Wholesale Payments was absolutely outstanding! She made switching FAITH DRIVEN MARKETING's banking from Regions to Bank of America incredibly easy... See more


Company details

  1. Payment Service

Written by the company

Wholesale Payments is a one-stop payment processing company that provides low processing rates, cutting-edge technology, and excellent customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

859 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(859)

289 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't Do It!

We tried using them at Armed Gun Barn. We chose this company based on the promises they made during the sales process. Unfortunately, our experience was very different from what was presented. Several commitments that were made before we signed on were never fulfilled, and communication became increasingly difficult when we tried to get answers.

The most disappointing part wasn't that problems arose. It's that the company failed to deliver on the expectations they set from the beginning. We invested our time and money based on those promises, and the end result fell far short.

I hope they improve their communication and follow through on the commitments they make to future customers. Based on our experience, I cannot recommend them.
Precious Rowe works customer support and was the one employee I can give a great review for. She was kind, wanted to get us answers, but knew her limitations as far as promising refunds, etc. Precious is precious. But she probably needs to find a new company to work with.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Please stay away from this company

Please stay away from this company. They charged me a lot of money for something that was not disclosed upfront. I was told there would be no charge, but unfortunately, they ended up charging me a significant amount more than $1,000 on each account. I feel misled and would not recommend this company to others.

The person I dealt with was named Eric. Every time I called him, he said there were new people in the company and that they did not know what to do. A couple of times, he told me he would speak with his managers and promised that the money would be reimbursed, but that never happened.

I eventually canceled the contract with them. However, I have now received a letter from a collection company stating that I owe $694 for the credit card machines.

Based on my experience, I strongly advise others to be very cautious before signing anything with this company and to ensure all terms and charges are clearly confirmed in writing.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Please stay away from this company

Please stay away from this company. I was told there would be no charge, but I was later billed more than $1,000 on each account without this being clearly disclosed upfront. I feel misled and would not recommend them.

The person I dealt with was Eric, who repeatedly gave excuses about new staff and promised to speak with management and refund the money, but nothing was ever resolved.

I canceled the contract, but I have now received a collection notice for $694 for credit card machines. This experience has been frustrating and unacceptable.

June 17, 2026
Unprompted review
Rated 3 out of 5 stars

I am disappointed with my experience as…

I am disappointed with my experience as the owner of Elegant Cuts II. I have been working with support agent Precious Rowe for several days to resolve missing deposits that have not been received since May 26.

Between May 26 and June 8, no deposits were made into my account, and I received no notification that there was an issue. I only discovered the problem after noticing the missing deposits and contacting customer service myself.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wholesale Payments has done an…

Wholesale Payments has done an excellent job handling my needs as a business owner. Robert Huerta and Katelynn Baker were quick to respond to my needs whenever I have a question or concert. I appreciate good customer service.
Billie Colson
Independence Gallery
owner/artist

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Junior Garage

Kiersten young, was very helpful and explained word for word about the wholesale payment reward system. Business Name: Junior Garage
Support Agent's name: Kiersten Young

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wholesale payments is a great company…

Wholesale payments is a great company to work with. Customer service is second to none, customer service rep Precious Rowe was great to work with. She answered all my questions and walked me through step by step on what I was to expect in the next couple of days. Great company.
Pops Place

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Katelynn Baker and Tajche Griffin (TJ) are amazing, I was never left with any questions or concerns that were not answered in a timely and professional manner! Used for my business: Martin's Commercial Refrigeration

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble logging in to view…

I was having trouble logging in to view my statements. I spoke to Kiersten Young and she took care of everything promptly. It's refreshing to call a company and actually have someone answer the phone. It's even more refreshing to have your problem fixed in just a couple minutes. Thanks again, A&G Shooting

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Kierstin Young didn't hesitate to help…

Kierstin Young didn't hesitate to help us out and did everything possible to correct our issue and make sure it didn't happen again. We just started our company Connex Cowboys, and needed a credit card processing system. We chose Wholesale Payments as our go to company. SO glad we did, and I got to wrok with Kierstin!

June 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look