West Ham United Reviews 45

Don’t order from here as you won’t get the items! Just go and buy in the store or at the ground! Ruined Christmas, I ordered in November!

Ordered a Christmas present for my son in November, chased the order up early December. Was provided with tracking information, this link showed that the courier never received the package. West Ham informed me that the item had been lost in transit, seems to be a familiar yarn. I believe they are selling items that are not in stock. Disgraceful!

I ordered and paid for a West Ham United jacket as a Christmas present for my husband, it took me ages to save the money for it.
Evri are the courier company they use which are as much use as a chocolate teapot.
Evri show that the item was received by them but hey ho has suddenly gone missing ???,
I contacted Evri if you can call it that , the recorded message asks if the last few numbers of your ref no are .... You say yes, then they say it will be delivered in the next working day we'll that was a week ago, if you go online to Evri it says to contact the sender, great you think BUT when you call the westham united online store phone number it rings then goes to the engaged tone and surprise surprise you have to hang up.
Well I am now contacting trading standards and will take this further
What the bloody hell has happened to this country, you cannot speak to anyone anywhere how do these companies get away with it.
Shame on you !!!

DO NOT ORDER FROM THE ONLINE SHOP. Order places in early November, order hadn't arrived by middle of December and after chasing it up, was told the item was 'lost in transit'. Was told I would get a refund, but have nothing since. Shocking service. SO disappointed.

Shocking, cold hot dog no onions £8.80. Should have wore a mask, bandits.

Order ordered and paid. west ham store claims that the order got lost. They didn't send a new and didn´t return the money. they don't respond to emails.

The online store is ridiculous I ordered a shirt for my daughters birthday and with 2 days ro go still not processed what a joke £100 and can't even contact them getting nowhere avoid at all cost go to the store yourself don't use online it's embarrassment 💩💩

Shocking customer service! I ordered a badge and a programme for the final, when they came the pin was so poorly wrapped it had ripped through the programme during transit, contacted customer service who were great at this point, said they would send another programme and the finalist pin was sold out so would send me a winners pin once released as was on pre order, since that correspondence on 16th June I haven't had anything, nor any responses to emails I have sent chasing, which I believe is about 5!!! Terrible.

How West Ham treat their loyal supporters
On 22 February I contact West Ham by email supporterservicesatwesthamdotcodotuk
“I am a season ticket holder for over 30 years I have just reached the age of 65 will there be any concession when I renew my season ticket at the end of this season :
My reply from West Ham
Hello
Thank you for your email.
If you are over 65 you will qualify for the discounted price band by the time next season's sales open towards the end of this season.
If you have any further queries please don't hesitate to get back in touch.
Kind Regards,
Stephen
Supporter Services Executive

I have now attempted to renew fully expecting a concession price only to be told the concession level has been moved to 66 I have contacted West Ham by telephone after hanging on for over one hour I got through to lady but she could not answer my question as I was 65 at the time that level set for concessions was 65 and subsequent increase should not apply but she cut me off.

This really unacceptable and disappointing to be treated like this I guess it is all about money and the loyal fans really don’t matter. 30 years of paying full price for me and my son doesn’t matter.

Be very careful if buying tickets, because you will be buying from P1 travel and you stand no chance of changing or a refund

I have been a season ticket holder for 20 years
And since moving stadiums it has been near impossible to purchase a away ticket
I now take my son who is 9 years old who would love to go and experience a away game and now with the new scheme any points myself and dad have to add my son on the lowest amount of points is considered
This is disgraceful. How are you meant to gain points if you can’t get them in the first place
A new scheme needs to be made giving everyone a fair chance of getting a ticket sort it out

I started follow this club in 2018, and it was the same time when I got their customer service. Really love it no matter online or offline. Even I met some issues in payment they would always help soon. Great club and all the best in the future.

A word of warning to be very wary of purchasing from West Ham's official online store. After waiting 14 days for my processed order to arrive, I was finally notified that it had been, "lost in transit" without any further explanation. These were tracked items, which had been purportedly, "packed." Despite chasing up my order by email, they failed to reply. Disgraceful customer service.

We are massive! World class football club. David Moyes’s Tartan Army. Rice Rice Baby, Chicken & chips & gravy.

COME ON YOU IRONS!

Can’t believe WHU for not doing more against animal cruelty

Disgraceful manager for picking Kurt Zouma and leaving itnto the board for punishing him. Just as guilty!!!!!

Again footballers and not all who behave in an appalling manner towards there pets ( in front of there children) are still able to play for a premier league team ….
Well done West Ham for your support in making sure this player that represents your team is being seen to be punished for his actions ..
Maybe next week he can be moved up to captain and double his pay ..
Shame on your morals !!!

I've spent 3 hours trying to purchase 3 tickets for west ham vs alanta

only for me to get nowhere
I tried buying 3 tickets 1 for me and my 2 kids
turns out I got to create an account for each child. I done that, then went to purchase tickets for it to say there not assigned so I call up ticket office and they are sending me round in circles just to buy 3 LOSY TICKETS
IM A DISSPOINTED WEST HAM FAN

Took three phone calls to purchase tickets for the pre season friendly. Was cut off for the first one, second one no confirmation received (he didn't bother taking all the details). Have spent a total of 3 hrs trying to get it sorted, no replies to email or through social media. There excuse is that their is an excess of calls, well if the online booking system worked, you replied to emails and actually did the job right first time, guess what? Half the people calling would not have too.