ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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Bad response and timing
I have waited over weeks for an item to be answered but kept getting the same robot answer it seems like they are using AI or something to respond and when I asked customer service they just stopped answering after one message. Bad service
December 10, 2025
Unprompted review
Reply from WiAutomation
Dear Matthew,
We are sorry to hear about your dissatisfaction, however, we can't find any active orders and can't figure out exactly what you're referring to.
There is no automated service with AI support; staff are available from 9:00 am to 6:00 pm (please note that there may be a time difference).
Please let us know how we can assist you
Kind regards
Paola
Reply from WiAutomation
Dear Viktor
I am sorry to hear about your dissatisfaction, but we have too little information to understand the reason for the delay you mentioned.
Please consider that it could be due to time zone differences, national holidays, or public holidays.
That said, if you are referring to an order, we kindly ask you to provide the order reference. If it is a request for a quotation, please provide the relevant details.
Our Sales and After-Sales departments actively respond to customers, striving to operate as quickly as possible.
Kind regards
Paola
I ordered a part a month ago
I ordered a part a month ago. No email, chat does not work. had to buy the part somewhere else. No wat to contact. Company may be a scam.
December 3, 2025
Unprompted review
Reply from WiAutomation
Dear Pete,
Wiautomation is a serious and reliable company.
We operate from Switzerland and Italy, and therefore the Central European time zone applies.
If you did not find the service active, this may be the reason.
Our service hours are as follows:
Email support: active from 9:00 to 18:00 (and if you do not receive a reply, there may be an issue with the emails -please provide the order number or your email address).
Phone lines: active from 11:00 to 17:00.
Live chat: active from 10:00 to 17:30.
That said, without an order reference it is not easy to identify your case and understand why you are not receiving our emails.
Best regards
Paola
It was very fast and easy
November 27, 2025
"New" may mean very old stock
I am supposed to received new part but the part I received is more than 10 year old. _ manufacturing date is in 2014.
November 24, 2025
Reply from WiAutomation
Dear Customer,
We are truly sorry to hear about your disappointment , however we need to clarify few points.
As noted in our terms & conditions, accepted when the order was placed:
"NEW Products are supplied in the original manufacturer's box, unless the product is obsolete and/or not available on the market. They are supplied with documentation and accessories normally supplied by the manufacturer. The products are supplied with the WiAutomation guarantee. Note: Products may be an older series or version than those available from the manufacturer. The packaging may be opened, have scratches, wear, numbers, discoloration, and notes made by the previous owner."
In this case, the item you purchased has been out of production since 2024.
For future reference, we invite you to contacting our sales department in advance with any specific requests regarding the version or year of production would allow us to explore alternative solutions tailored to your needs.
We are confident that, had we known your requirements earlier, we could have found a suitable alternative for you.
One of our representatives will reach out to you shortly to discuss this matter personally and ensure we find the best possible resolution.
Thank you for your understanding and for giving us the opportunity to assist you.
Kind regards,
Paola
The goods are available in stock and, according to our policy, the processing time ranges from 1 to 10 working days.
Placed Order with this company SHOWING STOCK, after paying and not getting any Feedback in 24H, they say their Policy for STOCK means 1 to 10 days Lead Time, A Joke, This is the 3rd PO we have placed w and paid and they are having issues.
November 17, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We regret learning of your dissatisfaction.
However, we must clarify that it is important for customers to have the necessary information to evaluate placing an order, and this is precisely why we specify that the lead time for in-stock items can vary from 1 to 10 business days.
This information is indeed available
Cusytomers are required to accept our terms and conditions and to read them before proceeding with a purchase.
Your order was placed on the afternoon of November 18th; the goods associated with this purchase are in transit from our centers, with expected arrival on-site at the beginning of next week.
Our customer service is at your disposal and is available from 9:00 AM to 6:00 PM, Monday to Friday. Assistance requests have indeed been received and have always been answered.
It is possible to request a quotation before placing an order, which allows the customer to be informed of the processing time for an order. This service does not commit to a purchase.
We want to assure you that we are always available to assist with any needs
Kind regards
Paola
DO NOT DO BUSINESS WITH THIS COMPANY
They do NOT let the customer know while ordering about duties neededing to be paid. They make it obscure and are not up front about it. I am not the only one I see that has had this same experience. Good luck recharging my card I as I blocked you from trying to charge me more for restock for your shady business practices. EVER other compnay manages to charge what is needed for the shipping. DO NOT DO BUISNESS WITH THESE PEOPLE. Everything is misleading. I would be ashamed to work for such a company.
October 19, 2025
Unprompted review
Reply from WiAutomation
Dear customer,
We are sincerely sorry to hear about your disappointment, but we would like to clarify a few points.
It is stated in our terms and conditions, approved by your company when the order was placed that:
"For orders outside the EU, the Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
Unfortunately, these costs depend on many factors, such as the product itself, country of origin, and country of destination, and we are unable to prevent them.
As soon as we were informed by DHL that the shipment was being held at customs due to non-payment of import fees, we promptly sent you an email so that you could take appropriate action and ensure that you received the goods you had paid for.
Following your refusal to pay, the goods were returned to our logistics center. However, we want to make clear that it was you whom used your company credit card to pay for the order and we need to underline that the extra costs/import fees you're referring to are not paid directly to our company but to your country's Customs.
For future occasions, we suggest that you read the terms and conditions carefully before approving them in order to avoid further inconvenience.
Anna
Hidden fees and horrible service
Horrible service. I ordered 2 ABB power supply modules they stated they had in stock mid September this year. Including shipping costs, it was well over $300. Started getting calls and emails mid October stating I needed to pay duties over another 100 dollars so my items could be delivered. That should never have come as a secondary fee given they had my address to calculate the original shipping costs. Further more, there were nearly no identifying details associated with these costs, just someone claiming i needed to pay DHL to get my items. I was not about to pay $100 over the original advertised price. Legit or not, they are unprofessional and have extremely poor and unreachable customer service. Would give zero stars if I could.
October 15, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn about your dissatisfaction.
However, I regret to clarify that, as stated in our purchase terms, customs duties may be required for non-EU shipments and these charges are the responsibility of the customer.
This is also indicated in the purchase confirmation, which shows the Incoterms DAP.
Although the shipping costs from our hub to your address are covered, taxes on orders are borne by the customer.
We contacted you by phone and sent you several emails informing you about the payment of these charges, but we did not receive any concrete response.
Since we received no reply and the import duties were not paid, the goods were returned to the Swiss hub from which the order was shipped.
We acted in accordance with our policies, which we make a priority to keep clear and transparent.
Thank you for your feedback, which will help us continue to improve
Best regards
Anna
Delivery was fast
Delivery was fast. But delivery date was not mentioned in the system once we booked the shipment.
November 16, 2025
very satisfied with the purchase
November 8, 2025
The goods were ordered a long time ago
The goods were ordered a long time ago. Nothing has been delivered. No one answers the phone number. No one responds to my emails.
We will now pursue legal action against the company, as the advance payment has already been made.
November 6, 2025
Unprompted review
Reply from WiAutomation
Dear Kris,
We are sorry to hear that you experienced an issue with one of our orders.
However, we currently have very limited information to assist you properly.
Our phone lines are active from 11:00 AM to 5:00 PM.
Please note, however, that WiAutomation is based in Switzerland and Italy, and the corresponding time zone applies.
The difficulty in reaching us is likely due to this.
As for the lack of response to your emails, I can assure you that our customer service team always responds to assistance requests.
We kindly ask you to provide an order reference so that we can look into the situation and take the necessary steps.
Unfortunately, with so few details, we are unable to provide effective assistance and properly address your request.
Kind regards,
Paola
Quick response to our inquiry and fast…
Quick response to our inquiry and fast delivery. The products work perfectly in our manufacturing line. Good customer support when we had questions.
September 17, 2025
Unprompted review
All good
All good!
One thing though, generally, when we buy from online platforms, the duties are included in the price or shipping cost. I was surprised to pay for them after.
October 31, 2025
Misleading delviery times
The website indicates that express delivery items are in stock; however, it does not mention that the item could be in stock anywhere around the world, and delivery could take over two weeks. I initially called but received no answer, so I emailed instead and finally received a response three days later stating that delivery would likely take 15 days from the date of order. I immediately asked for the order to be canceled as this was unreasonable. They first refused, but after I informed them that I would cancel the payment via my credit card, they agreed.
I then received a phone call regarding my review, asking me to adjust it. I suggested that they update the delivery times to “10+ days” to prevent others from being misled by the “in stock with express delivery” claim. I also said that if this change is made, I will delete my review.
October 23, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We're really sorry to hear about your disappointment however, we need to clarify few points.
We decided to call you to discuss about your experience with our company but also to make sure you successfully received our email in which we informed you that the order was cancelled and the refund issued to the same credit card used to place the order, despite the fact that we could not accept it in accordance with our terms&conditions, accepted by your side once the order was generated.
We completely understand your urgence to receive the item, however, as clearly reported on our terms&conditions: "the standard lead time for the units in stock may range from 1 to 10 business days from payment receipt".
Additionally, our sales dept would have been glad to assist you shall you had any doubts/questions before placing the order directly from the website. For future occasions, we kindly suggest you to carefully read the terms&conditions before accepting them and avoid inconveniences.
Cordially,
Martina
"in stock - Express Shipping" is a complete lie
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at checkout should be placed for customers outside the EU. Sets expectation for the customer and there's no more confusion regarding shipping times.
I changed my rating to 4 stars as they tried and the price was good, but it still took 3 weeks to receive my item from the when i placed my order.
Original review:
---------
If a product says "express delivery" and "In stock" any reasonable human will assume the order will be shipped in 1-2 days and probably arrive within the week.
It has been 10 days since i placed my order and it has not shipped. Why - because its in transit to their warehouse apparently.
How is that "In Stock" -- well, it's in stock, just not "here" where they ship it from. Just how i have products in stock, just not here, but at my suppliers warehouse.
It's also not their fault, because reading what it says on their checkout page is my fault, or their shipping page which says delivery takes 1-10 business days. Nope, i was supposed to reach out to customer support before the order who would have told me order outside the EU take 7-10 days just to be shipped. That's how most people order online.
Oh, it hasn't shipped and you want to cancel? Nope, sorry, we already processed your order.
They dont charge the stripe order until it ships, you can easily lock your card to prevent the transaction from going through fyi.
To the company: you know very well what you're doing, if you were up-front about your ship times, people would think twice about the order. Instead, you are purposely deceptive and hide this fact then refuse to cancel the order while you order from your supplier to ship it out.
October 10, 2025
Reply from WiAutomation
Dear Customer,
We’re truly sorry that the shipping schedule didn’t meet your expectations.
Please note that our shipping and processing times are not hidden but detailed in the Shipping & Delivery section of our website.
We understand that our operations can seem complex, we handle large pallet transfers between several logistics centers to keep a wide range of industrial products available. Because of this, lead times can vary depending on where the item is located in our network.
Once an order has reached an advanced processing stage and a transfer has started, cancellation is usually not possible, though we always review such situations individually to find the best solution for our customers.
One of our customer service team members will contact you shortly with an update and further assistance.
Kind regards,
Paola
All products in stock and delivered…
All products in stock and delivered quickly. Excellent service all round.
October 22, 2025
Materiale non conforme ,l'ordine…
Materiale non conforme ,l'ordine prevedeva batterie PANASONC, ma arrivato altra marca
October 16, 2025
Reply from WiAutomation
Gentile Antonio
Ci rincresce apprendere dell'accaduto.
Un operatore del servizio in clienti per assisterla e supportarla al meglio
Cordialmente
Paola
God kommunikation og hurtig levering
September 25, 2025
'In Stock' mis-advertising
I ordered several high current contactors with some urgency for a project. They were all listed as 'In stock' at the time of order with shipping estimate of up to 10 working days.
After several days without any change of order status, I contacted WiAutomation who informed me they were 'In Transit' from one of their warehouses to another. After further enquiry, they informed me the parts were awaiting 'border clearance'. This led me to believe they were in fact out of stock, and WiAutomation had falsely advertised them being in stock. It seemed to me they had ordered them from a supplier/manufacturer abroad, and were importing to their warehouse before shipping to the UK.
I asked to cancel the order due to they delay, and they declined saying 'your order is too far advanced for us to cancel', when in fact, they had not yet received the parts at their warehouse.
I finally received the order after three weeks. This delay resulted in over 2k additional project expense due to rented equipment.
While I understand the T&C's state occasionally shipments can be delayed due to unforeseen circumstances, this just seemed like poor stock management and mis-advertising. I would recommend WiAutomation do not advertise 'in stock' when in fact they have to import parts/move from warehouse to warehouse. They should state something like 'in stock at warehouse abroad'
Additionally, not allowing the cancellation of an order which has not yet left their main warehouse to the customer is extremely frustrating.
I will not be purchasing from WiAutomation in future.
September 10, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn that there has been an issue with one of our orders, and we are here to assist you.
To this end, please provide us with more details, such as an order reference or the associated email address.
We will promptly review the case and offer a suitable solution
Kind regards
Paola
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