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Wicken Toys Ltd Reviews 6,617

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting items like balance bikes, trampolines, and climbing frames. Many appreciate the efficient and prompt delivery service, often noting that items arrived quickly and as expected. The staff also receives frequent commendation for being helpful, knowledgeable, and friendly, making the overall purchasing experience smooth from start to finish. However, some customers experienced issues with delivery, citing instances where next-day delivery took longer or where delivery instructions were not followed. A few people also found the assembly instructions for certain products to be misleading regarding the time and tools required.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Product

Consumers generally express satisfaction with the products, highlighting their quality, sturdiness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service from... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and friendliness of... See more

Order

People report positive experiences with order. Customers frequently praise the easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the... See more

Rated 5 out of 5 stars

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more

Rated 5 out of 5 stars

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 Star Company.

I've used Wicken Toys a few times and the service and quality of the products is 1st class, a very honest and reliable company that I will use again.

June 18, 2025
Rated 5 out of 5 stars

Great service

Great service, delivered within a few days. Instructions to assemble need to be improved for greater accuracy. A smooth buying experience

June 15, 2025
Rated 5 out of 5 stars

Great overall service

The purchase process is easy, customer service on hand to speak to with good helpful advice.
The gentleman who installed the trampoline for me was very friendly, efficient and helpful.
The product is great quality and exactly what I was after.
My only niggle is the date for delivery, it couldn’t be allocated the week before so I could not book work in for the following week.
However this was a minor issue and I would definitely use there services again and highly recommend.

June 5, 2025
Rated 5 out of 5 stars

Wicken toys - fabulous service

Wicken toys - fabulous service. We recently bought a new trampoline. We ordered online and they delivered and installed it within 3 days of purchase. Couldn't be happier with the service. Would 100% recommend this company.

June 3, 2025
Rated 5 out of 5 stars

Fantastic place - great service

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all pushy. Easy to order via the website and great delivery - on time and exactly right.

May 5, 2025
Rated 5 out of 5 stars

Excellent service

Service and delivery excellent with item just as described. Helpful friendly staff on the phone when required. Would highly recommend to anyone.

May 4, 2025
Rated 5 out of 5 stars

The kids absolutely love it

Arrived at the arranged time and the kids absolutely love it. Seems sturdy and solid, but took some time to put together with complex instructions. All worth it though. Hope it lasts for years.

May 10, 2025

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