Banner for Wicken Toys Ltd

Wicken Toys Ltd Reviews 6,604

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and how well-built they are. Many people highlight the superb service received, from helpful and knowledgeable staff who are not pushy, to efficient and prompt delivery services. Reviewers also appreciate the ease of the ordering process and the quick dispatch of items. However, some customers experienced issues with delivery communication, such as unconfirmed delivery times or missing packages. A few people also noted that assembly instructions for certain products could be more accurate, leading to longer assembly times than expected.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Product

Consumers find products to be of excellent quality and great value. Many reviewers praise the durability and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great service from start to... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-made, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more

Rated 5 out of 5 stars

Wicken Toys saved the day!!!! After a horrendous experience with Outdoor Toys and my sons birthday present not arriving (Never buy from them) Wicken Toys were amazing - we visited the gorgeous outdoor... See more

Rated 5 out of 5 stars

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I haven’t put our plum pyramid together yet so can’t comment, but I can comment on speed of delivery and helpfulness of the driver.

May 5, 2026
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. Would definitely recommend Wicken Toys and thank you guys

May 5, 2026
Rated 5 out of 5 stars

Plum Wolly Monkey

Ordered on Monday, delivered to North Yorkshire on Wednesday at the time advised to us on Tuesday, everything was there when we assembled it, well made good price very pleased. My grandson watched us put it together and was on it as soon as complete he loves it

April 29, 2026
Rated 5 out of 5 stars

Awesome company

Awesome company! Service superb, make you feel worthwhile, which is rare nowadays! And a great product, bought the Plum Bison and two baby swing seats.

April 25, 2026
Rated 5 out of 5 stars

What an incredible family-team at…

What an incredible family-team at Wicken Toys! Firstly I would recommend visiting their showroom near Milton Keynes as the array of kids outdoor toys is incredible and great to see/test many of them in person. We recently purchased a Berg Playbase and couldn’t be happier. From start to finish they were incredible. The delivery and install was fantastic. Making the entire process really enjoyable! Look forward to working with them again - such a top team!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
We had viewed trampolines few days prior at Wicken. Very friendly staff. Not pushy at all but very knowledgeable an they were happy for the children to try all equipment out . Would recommend.

April 21, 2026
Rated 5 out of 5 stars

Great experience with wicken toys

Great experience with wicken toys. Ordered a new slide for our climbing frame as previous was damaged. Delivery was quick and efficient. They previous called to confirm delivery slot and all staff was very polite and kind. Would definitely use this company again and recommend!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant experience from being able to try out the different trampolines to installation of the new trampoline. A masterclass in great customer service. Fabulous product too. Not affiliated in any way, just a happy customer!

April 7, 2026
Rated 5 out of 5 stars

Fantastic

Really positive experience. The delivery was fast and the service was excellent. The person who delivered our trampoline was knowledgeable and helpful - the whole experience had a genuine “family business” feel in terms of communication and service. I’ll definitely be using Wicken Toys again and highly recommend them.

April 7, 2026
Rated 5 out of 5 stars

Best price we found for wooden monkey…

Best price we found for wooden monkey bar set. Great service and delivery was exactly when they said it would be. Nice personal touch using their own drivers to deliver larger items. Driver who delivered our item was very friendly. Thank you

April 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look