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Wicken Toys Ltd Reviews 6,608

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and how well-built they are. Many people highlight the superb service received, from helpful and knowledgeable staff who are not pushy, to efficient and prompt delivery services. Reviewers also appreciate the ease of the ordering process and the quick dispatch of items. However, some customers experienced issues with delivery communication, such as unconfirmed delivery times or missing packages. A few people also noted that assembly instructions for certain products could be more accurate, leading to longer assembly times than expected.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Product

Consumers find products to be of excellent quality and great value. Many reviewers praise the durability and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great service from start to... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-made, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more

Rated 5 out of 5 stars

Wicken Toys saved the day!!!! After a horrendous experience with Outdoor Toys and my sons birthday present not arriving (Never buy from them) Wicken Toys were amazing - we visited the gorgeous outdoor... See more

Rated 5 out of 5 stars

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic

Really positive experience. The delivery was fast and the service was excellent. The person who delivered our trampoline was knowledgeable and helpful - the whole experience had a genuine “family business” feel in terms of communication and service. I’ll definitely be using Wicken Toys again and highly recommend them.

April 7, 2026
Rated 5 out of 5 stars

Best price we found for wooden monkey…

Best price we found for wooden monkey bar set. Great service and delivery was exactly when they said it would be. Nice personal touch using their own drivers to deliver larger items. Driver who delivered our item was very friendly. Thank you

April 1, 2026
Rated 5 out of 5 stars

Superb

Great price, great service.
Clear delivery policy, delivered comfortably within the advertised time frame. Excellent service in terms of delivery status contact and a good product.

April 1, 2026
Rated 5 out of 5 stars

Springfree trampoline

I bought a Springfree trampoline through Wicken toys, I was delighted with their customer service, both on the phone and upon delivery / installation. I would highly recommend.

March 26, 2026
Rated 5 out of 5 stars

Great website and all the accessories…

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company.

Regards the product a BERG Biky balance bike. Great quality product that looks to live up to the reviews around quality and features. Wicken Toys having actual stock and their website advising of available stock level is great.

For sure will think of Wicken again where purchasing items of this nature in the future.

March 8, 2026
Rated 5 out of 5 stars

Kids are extremely happy with their…

Kids are extremely happy with their monkey bars. Delivered within a week, the gentleman who delivered it was very friendly and took it to the area of my choosing. Thank you! Excellent overall experience

March 18, 2026
Rated 5 out of 5 stars

I recently bought a Springfree…

I recently bought a Springfree trampoline from Wicken Toys - amazing customer service, very friendly staff at the end of the telephone, the trampoline came on time, the build was included in the price and the man delivering and building was so friendly and polite. I highly recommend Wicken Toys!

March 17, 2026
Rated 5 out of 5 stars

Another great product from Wicken toys

I ordered a swing/ slide set from Wicken toys. They have an excellent customer services, they keep you very well informed about the delivery. The set came with all the instructions and required pieces. Most of all, the order arrived the following day. What more can you ask for. Absolutely brilliant .

February 18, 2026

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