Unique products, all melts smell amazing, I love all of them !! Super fast delivery and customer service is superb
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have always shopped with Alexandra for my Scentsy products. Any questions I have had, she has been so quick to respond and give advice, amazing customer service. I've just placed another order fo... See more
I absolutely love Scentsy products. My house smells amazing all the time despite having 3 dogs, a cat, 2 kids and 1 big kid (the hubby). Alexandra is an amazing Host, always messaging with great offer... See more
Company replied
Alexandra is very helpful, delivery was swift and we are always happy with the products delivered from Scentsy.
Company replied
Company details
Written by the company
At Wickfreecandles, we're proud to be one of Europe's first Scentsy Independent Consultants, delivering premium, flame-free home fragrance across the UK, Ireland and Europe for over 15 years. Founded by Alexandra and Scott, our family business is built on genuine passion, personal service, and products we truly love and use ourselves every day. From bestselling electric wax warmers and scent bars to elegant diffusers, fragrance flowers and body care, everything we offer is designed to be safe, long-lasting and beautiful — flame-free fragrance you can enjoy worry-free, even around pets and children. Our 5.0 Trustpilot rating from 75 reviews reflects what keeps customers coming back: quality products, fast and friendly service, insider tips, early access to new collections, and personalised scent recommendations tailored to you. Wickfreecandles is more than a shop — it's a fragrance family. Explore our latest releases, including the new Scentsy Summer Collection, and shop with confidence at wick-freecandles.scentsy.ie. Whether you're shopping for yourself, choosing a gift, or curious about joining our team as a Scentsy Consultant, we're here to help you.
Contact info
4.9
Excellent
81 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I was very happy with my order
I was very happy with my order, the items were exactly as I expected. Everything arrived in perfect condition. I highly recommend this seller 😊
February 18, 2025
Unprompted review
Reply from Wickfree Candles - Scentsy
thrilled you are happy with our service and all your scentsy goodies Maura xx
I just love all the Scentsy waxes
I just love all the Scentsy waxes, they all smell amazing and last so long, great value for money and excellent service on the shipping side! Alexandra and Scott are lovely and friendly and keep in touch with amazing offers on all Scentsy products! Highly recommended if you’ve never tried the range before, you’ll love them all as much as I do, for sure!
February 14, 2025
Unprompted review
Reply from Wickfree Candles - Scentsy
What a sweet review Justine - thank you so much for taking the time to review our business and being our customer xx
Really prompt service and really…
Really prompt service and really individualised customer service. Highly recommend
February 5, 2025
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you so much for the review Emma and thrilled you are happy with all your products xx
Alexsandra was amazing
Alexsandra was amazing. She was so helpful in helping me source a particular item that was out of stock & notified me as soon as it became available. I highly recommend her for all your shopping needs. She also kept me updated on the shipping of my order. Top class service 👏
January 23, 2025
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you for taking a moment to write a review, Elaine. I appreciate it and am so glad you are happy with your latest Scentsy order x
Reply from Wickfree Candles - Scentsy
Angela - so glad you are happy with all your scentsy goodies thank you so much for the review x
Easy to order and quick delivery and…
Easy to order and quick delivery and excellent communication with the rep xx
December 5, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
thank you so much for the review x
Lovely lady
Lovely lady. Delivery was quick. Which was great needed for Xmas pressies. Will defo buy again. Thank you so much xx
December 12, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you for your recent order Karen and being our longtime customer - really glad you love all your products xx
Excellent
Always fast delivery, never an issue, Alexandra is always responsive to any queries I ever had, lovely people, very informative videos, love to see the people behind the products.
December 14, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you for taking the time to review our business Sarah - and i am thrilled you are happy with our products and services x
This is the best fragrance ever
This is the best fragrance ever, smells delicious and lasts long, just bought my 2nd order, many more to come
November 15, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
Hello Funmi thank you for taking the time to review your scentsy goodies and so glad you love them xx
Perfect customer service and products
Perfect customer service and products! Thank you!
December 7, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you for taking the time to give us a review Jane xx so glad you love your scentsy
Alexandra is great
Alexandra is great, my order was dispatched without delay and arrived in perfect condition.
November 26, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
Thank you so much for this positve review and thrilled you love your scentsy goodies x
Amazing supplier of Scentsy.
Absolutely thrilled with my black Friday deals from Alexandra and Scott, Scentsy team. Very efficient and so helpful. Added bonus is the new burners I received for Christmas gifts, are so beautiful and new scentsy blocks smell devine. Thrilled to have found a new supplier, who ships to Ireland too and within days. 🥰
November 26, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
hehehethank you Olivia for your amazing five star review and i am so thrilled you are happy with all your yummy smells and beautiful warmers. xx
A trustworthy EU Scentsy SuperStar Director...
Searching high and low for the Scentsy Jack Skellington Pumpkin King warmer, I came across Alexandra Wickfree's official webshop. Alexandra's friendly demeanor and willingness to ship within the EU make her a trustworthy Scentsy SuperStar Director!
November 8, 2024
Unprompted review
Reply from Wickfree Candles - Scentsy
you are so so welcome and its my pleasure to help you get hold of these amazing collectors items xx
Great products and great service
November 15, 2022
Unprompted review
Reply from Wickfree Candles - Scentsy
Gaelan - thank you for the five star review x
The best by far
There is such a large range of scents to choose from. I have tried other wax melts and these are the best by far. Long lasting and have strong aroma’s. Arrive well packaged. I have never had any problems with orders and deliveries.
November 22, 2022
Unprompted review
Reply from Wickfree Candles - Scentsy
what a fantsatic review thank you so so much and i am really thrilled you are happy with everything. we have about 5 new fragrances every month now on top of the two season collections in March and September giving you over 100 fragrances to pick from x
Mum rang me to say her package arrived…
Mum rang me to say her package arrived in very good condition. Everything in it was carefully wrapped. She was delighted with that "birthday surprise parcel".
Thank you very much for providing such a good service.
October 25, 2022
Unprompted review
Reply from Wickfree Candles - Scentsy
Dominique - thanks for your review and i am thrilled your mother is happy with her goodies ...we are always happy to ship your gifts across Europe to give a smile to someone far away xx
Excellent and attentive service
I placed my Scentsy order online with Alexandra and received it very quickly. Alexandra was very helpful when I had a problem with my bank's verification process, during the payment process and she was good enough to check with me afterwards that it had been successfully resolved. I've ordered several times through Alexandra's website and have always had great service and as usual, I'm delighted with my order!
August 14, 2022
Unprompted review
Reply from Wickfree Candles - Scentsy
Ann - always a pleasure to help you with your orders and thank you for the lovely review and being a five star fan of our fragrances xx
Wax melts order
Prompt service and my parcel arrived safely.
The most beautiful scents and I received a free air freshener with my order. Thank you, I will most certainly order from here again.
June 25, 2022
Unprompted review
Reply from Wickfree Candles - Scentsy
Michelle - thrilled you are happy with your order and thanks so much for the 5 star review xx. anytime you need to order please let me know x
Really beautiful and so much safer that…
Really beautiful and so much safer that candles
December 19, 2021
Unprompted review
Reply from Wickfree Candles - Scentsy
Agreed Marie - not burning your wax means no harmful gasses etc in your home air and no danger of a fire xx keep enjoying the scentsy safely x
I've ordered several items from…
I've ordered several items from Alexandra, she is very effecient, friendly and responds quickly to any of my queries. I'm very happy with her service and I'll continue to order all my scentsy of her.
December 14, 2021
Unprompted review
Reply from Wickfree Candles - Scentsy
Paula - thanks for the review and being a long term customer. I am thrilled you are happy with everything from Scentsy x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.